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November 2023 by keith anderson
I had a very positive experience with Dan and everyone involved with the maintenance of my van. I actually showed up a day early on a calendar mistake on my part, and was treated with kindness and respect.Excellent communication thought out.
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November 2023 by Laura Sheridan-Campbell
We recently purchased a 2020 Nissan Leaf at Mercedes Benz of Medford. Thanks to Eric for his expertise, time and effort shared. This was THE most positive sales experience we have ever had in purchasing a vehicle. The process was efficient and courteous, thanks to the great teamwork and customer service shown by everyone! For those who don't know, this dealership sells many makes and models. If we could afford a Mercedes Benz, that would be great! But short of that, at least we can say "We bought a car at Mercedes Benz." Thank you, MB of Medford!
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October 2023 by Rob Newstead
Very nice experience with Eric. Not a “sales” experience as much as new friend helping us along in this journey. Extremely knowledgeable and very personable. Very happy with our choice!
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October 2023 by Tree M
I had a bad experience at the Mercedes of ********** (ID stolen out of glove compartment) . Here the Service agent used was scary, but I had to work with him, I thought. He got the money out of my warranty, a virtual fortune and then told me it needed radiator work that was not covered and they had to take apart to fix it (*******!). I asked how they knew what the problem was without having taken it apart already (as they had replaced the engine). No comment. Now he says it's done, but he wouldn't recommend driving it until the radiator is fixed. Mercedes. Go figure.
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September 2023 by Chelsea Burchette
Shannon was fabulous to work with today. I appreciate the professionalism of the staff and comfort of the environment to wait in. Very refreshing change from the usual hustle of a car dealership. I would absolutely recommend MB of Medford for anyone wanting to be treated fairly and with respect. I can’t see why I would use any other car dealership now.
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August 2023 by Cherise Cottier-Du Trieux
The time expectation on how long my service was going to take could have been more accurate (not wishful thinking) but otherwise great service. Also lobby could have had some healthy alternative snacks, but it was a pleasure to have been met so professionally for service on my vehicle. Lobby was clean, Shannon was very helpful and responsive, they cleaned my car out (and extra unexpected perk), they drove me to my house and back. Awesome overall service! Drivers were professional and friendly! Overall awesome service!
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August 2023 by Dr. Lisa W Caswell
My car needed a technical issue sorted out. Easy to make a service appointment online. Lovely good morning on arrival from Shannon and Daniel with immediate attention to my vehicle. I chose to wait in the comfortable waiting area where there are snacks and coffee on offer. My issue was sorted out for the cost estimate given. I always bring my vehicle here for service and trust them to maintain it. Thank you Mercedes of Medford!
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August 2023 by Anthony Dree Mcmurry
Shannon was great. She was my service advisor today. I called early this morning and asked if they could work me in for an oil change. She said the book was completely full but if I could get there by 830am she work me in; they did! Fast service and staff was great.
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August 2023 by Murva Milbradt
Our Mercedes motor home broke down at Seven Feathers Casino. Medford Mercedes was the closest place to get it towed. It turned out to be an awesome experience. Dan Wolfe was helpful above and beyond the call of duty from the first phone call to the point of handing us our keys and telling us we were good to go. They had RV hook ups on their lot, so we were able to stay right there for the 3 days it to get it fixed. While we were there everyone was so helpful. I HIGHLY recommend.
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August 2023 by Cinde Schaffer
Daniel at Mercedes was very friendly, offered excellent customer service, and went above and beyond! I didn’t have an appointment, but went in due to a touch screen program issue with lane assist issue, and he assured me all would be fixed, and it was! Very timely manner, and car was washed, clean, & perfect again!Thank you Daniel and MB of Medford!
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August 2023 by lojkm 88
Stopped in without an appointment on a busy Friday morning while on a long road trip. Dan and his team were incredibly helpful and got our scary problem resolved quickly. I would drive 5 hours just to have my car serviced here. They are that good!
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July 2023 by Irena W.
We received supreme services in Medford from Dan Wolf and others. We received loaner car no questions to ask. This Mercedes Benz service is better than in California!!! They care of their customer so much they even have place with water and electricity you can use if you need to sleep over on their parking lot. They have snacks , water and wifi. Thank you !!! You are the best !!!
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July 2023 by Amanda Orr
We had an amazing experience purchasing our new Mercedes. Due to the time we started in the weekend we were not able to finish the transaction. They drove over an hour to our house for us to complete the paperwork. I would recommend them to anyone!
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July 2023 by Gary Turner
Was making a long trip and our car showed a few codes. We pulled into Medford Mercedes service department unannounced and without an appointment. They diagnosed the codes and cleared them and then they also took our car back and Washed it to hopefully get all the thousands of grasshoppers we hit by Klamoth Falls. Will be back to our trip with minimal delay and an appreciation for the great service we were provided at Medford Mercedes.
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July 2023 by Eric Sheldrake
Shannon in the service department is amazing. Very helpful and responsive. I have only had good experiences with Mercedes of Medford Service Department with both of our vehicles when dealing with Shannon. The shuttle rides and driver have been great too.
