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October 2023 by Hannah
My experience was not great.I went in for a check engine light and they fixed something that was not the code read. They said that different things could be the issue causing the code, so they fixed a problem they saw. Not sure if that part needed to be replaced as I had a full trip check and inspection three weeks before this and it was not mentioned. Next day, the check engine light is back on and they said they would have to "diagnose the issue" and charge me for that. I said if it is reading the code then why can they not fix that? They said well it may not actually be that, so they wanted to charge another diagnosis fee. I had already paid a "diagnosis fee" the day before. Also I was under the impression it would be applied to the bill not in addition to it. I mentioned this and they said it is on top of the charge. Then they said they had hoped by tucking in wires for the part that the code read the day prior would fix the issue. It did not. I had the same issue I went in with after being charged for fixing something that did not fix my issue. I did make a follow up appointment to have it looked at, but called to cancel it. I indicated to the person on the phone at that time I was not happy with the service overall.Decided to go somewhere else. The new shop read the code, fixed the issue quickly and easily. They did not charge extra to "diagnose" and it was done fast and without any issues.Then a bit later I get a survey. I filled it out stating I was not satisfied with the service, lack of fixing the issue and their fees. They sent this to me after I had told them I was unhappy and cancelled my visit over the phone.I get a phone call later on, after all this, from their shop telling me that I had missed an appointment, still had a problem that was not yet fixed according to them and did I want to schedule for it to be fixed? This is after I had called to cancel, told them I was unhappy with their service, and filled out a survey that they obviously did not read or apply to my notes on my account. I did explain all of what occurred to this person on the phone and told them it was already fixed somewhere else and to stop contacting me for good.I had to tell them three times I was not happy with their service or shop and I am not sure they cared. This showed a lack of communication and poor customer service. I would not recommend.
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October 2023 by Deb Griffin
A little confusion on our first visit but was resolved and completed during our second visit. Very flexible with repairs and parts. Air Conditioning works great and happy with the experience. Keep up the good work!!!Service: Auto A/C replacement
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October 2023 by Prashant Dault
Professional and got the job done very quickly. Downside is it’s a little more expensive than I’m used to for a mechanic ($150 an hour). But happy with the service.
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September 2023 by Doug Palmer
I have always supported local businesses in this valley , have a great Labor day weekend. best Doug
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September 2023 by Cayenne Ferguson
These guys are great at communicating, quick, efficient, and very helpful. Grateful to them for being there for me and my car troubles!
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August 2023 by chandel draine
Great service and a great price! I definitely recommend taking your vehicle to Medford auto care center.
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August 2023 by littleMISS cantu
Family business, and it shows! Such a great atmosphere, and I love the lobby. Staff is very delightful, professional, knowledgeable and bonus points for being funny too. Very good vibes. The service writer also gave me some suggestions that I'll for sure be taking. I've been here twice now and both times have been quick and very thorough! I will definitely be back.Thank you, Medford Auto Care Center!^_^ - MB :)Services: Auto brake repair
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August 2023 by M. Russell
Prompt service. Problem fixed. Great explanation of what was done. Fair price. What more could you ask for? A+++Service: Air conditioning
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August 2023 by Rachel K
They were AWESOME !!! Knowledgeable & personable no BS highly recommend.got me right in.the technician explained everything to me.had to leave town so couldnt have AC part changed out BUT they charged it for me & told me how I could make it work for the trip home SO THANKFUL they gave me the part # so I could order it here
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August 2023 by Sara Ober
I've never left a review for anything before, but I am so so grateful to this team for helping me when my car broke down during a cross country move. They took my car in on short notice on a Friday, diagnosed the issue the same day and repaired it by Monday morning. I ended up having to leave the car behind to continue my drive, but they were so kind and understanding to let me keep the car in their lot for a few days until it could be shipped to my new home. This was a horrific situation and they made it so much easier for me with their excellent communication and great work. I just got the car back a few days ago and yes the repair was just as great as everything else. Thank you thank you thank you Jordan and team!
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August 2023 by Dario Benitez
Came in to have my belts tightened, and also check fluid levels, etc. Service was prompt, professional, and as described. Will definitely come back again for future services.
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July 2023 by Dianna Hendrick
Best service ever. They were through , quick, and explained everything that was done. I'm very happy with the repairs and did not try to sell me something that would not have been necessary.
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July 2023 by Lori Grigsby
Drove my car home after picking it up and have tried driving it since. Will know more tomorrow when I drive it to work.Service: Engine repair
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June 2023 by stacy thomason
They did a great job on my leaky wheel bearing seal and brakes. I highly recommend them. My favorite shopService: Steering & suspension repair
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May 2023 by Taylor R.
Friendly locally owned shop! Everytime I need work done on my cars they've got the best prices and are quick!
