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November 2023 by shalee mccurdy
These guys are honest ,do great work ,we will continue to keep using them
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November 2023 by Red Smith
We have been going to Ken Scales for many years and have always been happy with the service. Plan to take our rigs there for many more years. Friendly staff and always let us know if issue discovered during routine maintenance.
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October 2023 by Shannon Mccoy
I was a customer of this shop back when Ken Scales was the owner/operator. He is now retired and sadly his legacy does NOT live on. I took my truck in for a simple oil leak. Cost me $1100. 2 weeks later i took it back because the leak was even worse....$1300 and 4 days in the shop. Got it home- still leaked all over the driveway. 2 monthspass and its getting worse. I ask a friend to help me. We get it back to Scales shop where im told the truck is old and probably has leaks everywhere....all i want is for them to do the job that ive already paid them to do...twice!. Well, 3rd time- $500....and this is what my driveway looks like after the THIRD time AND $3000 DOLLARS later for an oil leak! Only now its not a leak, its a downpour. So its time for my community to know that this business does NOT honor their work, and they WILL take advantage of their customers and run up the bill if given the opportunity. I think Ken would be disappointed in what his business has become.Services: General repairs & maintenance
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September 2023 by Dave and Mindy Folsom
Our experience with Ken Scales was very positive. They worked us into their schedule in a timely manner & our truck is running great!!
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August 2023 by G L
Great people that take great care of your vehicleService: General repairs & maintenance
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June 2023 by Rex B.
my truck gas had a check engine light on for a 1 1/2 years. I took my truck in twice to Ken scales. The first time they had my truck for 3days, never found nothing?????Took it back in a month ago. 3days again with me calling them to find out what's up. They found nothing again. I really don't think they did anything. I took my truck home pull some foam pieces off the fuel rail and found a huge bird nest completely covering all 8 of the fuel injectors. I cleaned that up completely and replaced my fuel injectors and my truck is fixed no thanks to Ken Scales. If it's a simple job I'm sure their fine but I will never go back again.
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February 2023 by John Lassere
Very helpful and feel trustworthy. Not only repaired what was asked but shared proper needs for other repairs I requested info and parts on to do myself and helped in this manner as well, thanks Mickael!
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January 2023 by Ryan Hemming
Always super nice and easy to deal with. Highly recommend these guys.
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October 2022 by Brian Hudson
Mike and Jeff have always gone above and beyond for my wife and I. I don't recommend anyone else to my friends, family and even strangers. Most trustworthy and talented shop in the valley
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July 2022 by Penny Brennan
Key was sticking in the ignition and they recommended the Key Man look at it first before spending $300. on new tumbler! Key fixed it for free!! Thanks Jeff!?Service: General repairs & maintenance
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June 2022 by GayLynn H.
Our 20 year old daughter was driving our older car from San Diego to Seattle to donate it to a family member. What was supposed to be a fun adventure turned out to be a distressing experience with repeated car problems. After multiple challenges when the car would dangerously stall while she was driving, JEFF AT KEN SCALES CAME TO THE RESCUE! The team provided excellent service, was very efficient getting her in and out on the same day (right before a holiday weekend), diagnosed and fixed the car (involving some loose wiring and a crankshaft sensor) and charged a very reasonable price. It's so encouraging to know there are ethical and reliable professionals willing to help. Highly recommend and appreciate them beyond measure!
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April 2022 by Dana Munn-Lydon
These guys are great mechanics and friendly this is our 2nd time taking our car to them. I recommend them.
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March 2022 by Dennis Brigance
Took my car here based on a recommendation from a friend and absolutely did not disappoint. Very professional, friendly and helpful.Car needed new rack and pinion and I took it in on a wednesday, they diagnosed the problem, got the parts ordered and had them installed and done by the end of business thursday. Amazing!!I am the caregiver for both my senior parents and this is my only transportation for shopping and Dr appointments so the quick turnaround was so wonderful. Thank you.Services: Steering & suspension repair
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February 2022 by Kiki J.
A Medford native recommended Ken Scales and we couldn't be more pleased. My husband takes his Mercedes Sprinter camper van here and trusts them totally. Plus, he saves a ton of money over the Mercedes dealer, which is a nice plus. But that van is my husband's baby and quality of the work done and trusting the people doing it is WAY more important to him than price. They are all just really great guys.
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November 2021 by Cindy
I have been very happy with the service from Jeff and Mike and their team at Ken Scales and I highly recommend them. They are honest, experienced, and very competent (unlike many others as I just found out) which enables them to properly diagnose and fix issues. They will go the extra mile to get your car repaired quickly and properly at a fair price. Their expert service recently enabled me to repair my SUV and avoid purchasing a new $50,000 SUV.I recently had a noise coming from the front of my older well-kept luxury SUV. It was late in the day and I couldn’t get in same day at Ken Scales so I took it to the local dealership near my home to see if it was safe to drive as the noise was getting louder. A few days later the dealer stated their expert mechanics used their diagnostic tools and determined my car needed a new transmission for $5000+ and some major engine work in the not distant future for another $10,000. I was shocked and frantic as I wasn’t planning on buying a new car now. However, putting that amount of money into my older SUV didn’t make sense. I rented a car for a week and started shopping for a new SUV and soon found out I was going to have to spend $45k- $50k for a SUV given the sky-high prices right now.I talked to Jeff at Ken Scales to get his opinion and gave him the report from the dealer. He said he didn’t believe the diagnosis and asked me to get the car to them to look at. He called the next day and told me there was nothing wrong with my transmission or my engine. He said the only issue was the front wheel bearings and some related parts which needed to be replaced for a total cost of $1200. I was obviously ecstatic about the good news and very relieved. My car is running great. I had a new car ready to buy and Ken Scales saved me nearly $50 ,000!Services: General repairs & maintenance
