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January 2024 by Mad “The awesome dude” Lad
Very helpful customer service! I recommend the soles and the excellent walking shoes.
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January 2024 by S H
Outstanding Costumer Service at Beck’s Shoes in the Medford Riverside Mall! Lola took the time to help me with a difficult fitting situation due to a heal injury. Thank you do much for you expertise!
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July 2023 by Douglas M.
A waste of time. The store was previously called Johnson's Shoes, and it has recently changed ownership. ECCO was having a summer sale and I was in search of a pair of ECCO Track 25's. Becks is listed as an ECCO retailer so I called and was told that they had these shoes in stock. When I finally found the store (still listed as Johnson's on the mall's directory) there was one person working, and she was chatting with a gentleman about everything except shoes. After 5 minutes I picked up a pair of the Track 25's ($240.00) off the display table, hoping that she would cut the conversation short. Nope. Another customer walked in just as a young man walked out of the back, walked directly to them and said, "May I help you". I stood there, ignored. Another few minutes and, "We'll be right with you". Waited some more. When it was finally my turn, I was told that they only had two ECCO shoes in stock. Not two styles, but two physical pairs of ECCOs in the entire store, which were the two pairs on display, both size 10, neither of them on sale. She didn't even know that ECCO was having a sale, which didn't matter anyway because they only had two pairs of shoes in the store. Why is this store an official ECCO retailer?
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July 2023 by Marlee Billingsley (SISKIYOU REALTOR)
Excellent customer service!!! The staff was extremely friendly, helpful, & knowledgeable!!! Had a big selection of sandals to choose from, too.
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May 2023 by Barbara R.
I was in need of thin, roomy socks. Kristina (I think) helped me locate some socks to check out while she continued to help another customer. Laurie walked over, asked me some questions, and had some great suggestions for possible socks. (I have really wide feet.). One conversation led to another: I ended up with a pair of shoes that fit great (a challenging accomplishment!) and 4 pairs of socks (buy 3, get 1 free) that also are roomy, light weight, and very comfortable! Laurie did a terrific job! Kudos!! Thank you!
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May 2023 by Rachel Baker
They spent about an hour working to find insoles and multiple shoes that would work for me and replace my worn out pair of shoes. I came in near the end of their workday and they were still so nice and helpful and they took their time with me and did not make me feel rushed. I felt listened and heard when I explained my concerns about getting a fit that will help steady my leg and ankle I have recurring balance and medical issues with. They listened to what I needed in a shoe and brought out different styles and brands for to try: making the whole process much easier. The store was well organized and clean and was comfortable to be in. The displays kept the visual 'noise' down and made seeing what styles were available easy. I had a pleasant experience and plan on returning when I next need a pair of shoes or insoles.
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April 2023 by Jerry Price
Excellent selection of dress, slipper, and causal shoes. Name Brands! Staff is excellent, ask for Logan!
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March 2023 by Cat C.
What a terrific selection of quality footwear! I love the service here -- these folks know their stuff. Orthotics, foot mapping, and the right shoes for whatever activities. I finally have shoes in more colors than black. I will come back for all my shoe needs.
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January 2023 by K
We were waited on by LOLA! Wow what a great experience! Never had a shoe-salesperson so on top of her game! With such great service and so many styles to choose from, who would go anywhere else? Thank you Lola!
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January 2023 by Briar Key
I definitely recommend beck's for both their amazing staff and customer support, as well as the beautiful selection of high quality shoes.I stopped in yesterday to see if they might carry any extra small sizes (below a women's size 6) and Nicole stepped right in to help me find shoes that fit me perfectly. After talking with me to make sure all of my concerns would be met, she also made sure the shoes were laced in a way that would support my particular support needs and showed me some insoles that would help bring new life to my current shoes.I really recommend taking a bit if time to stop in, as they're worth every penny !
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September 2022 by Hunter Johnson
Was blown away by the level of customer service that Logan provided. He was totally patient and helpful while we tried on over 5 pairs of shoes with different insoles. He is a top notch employee with a huge drive. He has a very bright future ahead of himself. Very Impressed by him and his work ethic.
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September 2022 by Jojo Coronado
My partner and I had a wonderful experience here today! Nicole helped us pick out a pair of Birkenstock’s each that fit us well and made sure we got the style we were each looking for. Logan was also up at the counter and helped us check out, I truly appreciated both of their great customer service. Excited to come back in the fall and get a pair of Doc Marten’s! I hope to see them both there again
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September 2022 by Melody
Had a great experience! Nicole was fun, patient and knowledgeable. We left with 4 pairs of incredibly comfortable, well fitted and beautiful shoes! Plus some orthotics to help my foot pain.
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July 2022 by 2freshsince85
Today was our first time shopping at Beck's and it was an amazing experience. Their entire staff was very friendly and informative. We were helped by Logan and he went above and beyond for my fiance and I. He was patient with us and very thorough. We couldn't have asked for a better customer service experience. For anyone in need of a better pair of shoes outside of the mainstream brands of Nike, Adidas etc., you should definitely go see Logan at Beck's!
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July 2022 by Live Love Create
Had a great experience! Nicole was fun, patient and knowledgeable. We left with 4 pairs of incredibly comfortable, well fitted and beautiful shoes! Plus some orthotics to help my foot pain.
