-
November 2023 by Debra Slattery
I found the car I was looking for on the website and one call to Bryce Dewberry sealed the deal. He was knowledgeable and extremely helpful -- and the offer to deliver the car (we live 3 hours away) was amazing. Highly recommended if you're in the market!
-
November 2023 by PB Johnson
Excellent 5 Star Dealership! I have been looking for a good reliable car for one of my sons. I was able to find AND buy one from Crater Lake Ford/Lincoln/Mazda in Medford Oregon. My salesman, Craig Flitcroft did an exceptional job! Excellent communication as well as offering to bring it to Grants Pass for my inspection if I wasn’t able to get the time to meet up in Medford. Great follow up before and after the sale. I highly recommend looking him up for any future vehicle purchase! ?? Thanks again Craig!
-
November 2023 by Jamie Burnett
Craig Flitcroft is my sales person and did a great job. Very friendly, good sense of humor and easy to talk to. Love my car and easy process.
-
November 2023 by Lacy Miller
Love my new 2024 Mazda CX-50! I would highly recommend Craig Flitcroft. He made the buying process easy and low pressure. Also, a very comfortable lobby with a big screen TV. We bought a car and didn't even have to miss out on watching college football!
-
August 2023 by Joseph Lasley
What a great experience! After having a terrible time at another dealership in Grants Pass, it was such a relief to deal with the professionalism of all involved at Crater Lake Mazda. Tristan was very knowledgeable and helped me decide which model would work best for me. He was patient and listened attentively. I never felt rushed or coerced at all. I will definitely be back to purchase vehicles in ghee future.
-
August 2023 by Michael Fern
Worked with Jesse and Nathan to purchase a new Mazda CX-30. Overall it was a good experience. No high pressure sales. Relaxed environment. Good after sales support and follow up. I recommend.
-
July 2023 by Kate Parker
James and Tanner made purchasing a car enjoyable and stress-free. Both demonstrated high levels of integrity and honesty, which was incredibly refreshing to experience at a car dealership. Additionally, I received a fantastic deal on my new car, which I appreciated.My understanding is that the dealership has new leadership that values honesty and transparency, and my experience with Tanner and James supported both of those goals. One example - James had offered $500 off the price of the car to "sweeten the deal" when I was considering whether I wanted to buy or not, and later, when I pulled up the dealership's website and showed that the car had (mistakenly) been listed on sale at $1950 below MSRP, he honored the website price AND reduced the price the additional $500 that he had offered. He also gave me fair Kelly Blue Book value for my trade-in instead of trying to increase the dealership's profit by low-balling my trade-in.James was friendly and efficient. I told him what I wanted in a deal and he made it happen. Tanner was truly one of the most personable people I have ever met - he delivered the car and was incredibly helpful with finishing the sale after James had to leave for military duty. Tanner made it clear to me that I am welcome to reach out if I have any questions or concerns regarding my purchase - the service does not end simply because the deal is completed - and he has been friendly and provided answers for my questions the two times I have contacted him since buying the car, so he, too, demonstrates honesty and integrity.I know that, in the past, Crater Lake Mazda had a fairly lousy reputation (which was a fair assessment), but positive changes have clearly been made, and the current owner and staff should not be judged by the past misdeeds of their predecessors. I wholeheartedly and unreservedly recommend the dealership to others and encourage you to give Crater Lake Mazda a chance to earn your business and trust if you are looking to buy a car.
-
July 2023 by Melissa Davis
I was impressed with Tanner at Crater Lake Mazda before I even met him. I'm from Northern California and was looking for a specific, hard to find Mazda. Tanner emailed me a video introducing himself and giving me virtual tours of vehicles. When I did meet him face to face he was so friendly, patient, and knowledgeable. He is a pleasure to work with!
-
June 2023 by Kimberly Brinton
The salesman, Travis, was very nice, knowledgeable about the cars, and not too pushy. I had a great experience at Crater Lake Mazda. They made the whole experience very pleasant, easy, kept me in the loop of everything, and even delivered my car to Klamath Falls!
-
June 2023 by Lorie Kelly
I bought my Mazda 3 brand new from Crater Lake Ford Mazda a couple years ago. I had oil changes included with the purchase so every few months I take the car in to get this done, and then pick it up that evening. This month I got a call the morning of my appointment- they have started a new service- a car valet to come get my car, leave me a loaner, and then return my car after the service is done. Would I be interested? Ah heck yea! The valet, Dan Hickey was great. He texted when he was on his way, called when he was at my house. The service manager, Phil Houghton called when the service was done and let me know Dan would be back with my car soon. All this convenience at no charge! I am even more impressed with Crater Lake Ford Mazda and their excellent service.Thank youLorie
-
May 2023 by Sophie Oruwan
Thank you James and Lanesha for making my car buying experience as painless as can be! You were both very helpful and accommodating.I live in Klamath Falls and was unable to make it to the dealership to test drive the car that I was interested in. Crater Lake Mazda was gracious enough to drive the car to me -FREE OF CHARGE Of course it was love at first sight and the rest is history!Thanks again!
-
May 2023 by Haley Sanders
Medford Carter lake Mazda. Tanner Newcombe was amazing at helping us get into a brand new 2023 Mazda 3. I highly suggest going to him when looking for a new car. Very respectful and knowledgeable along with being very helpful. I didn’t think it was possible to get a new car as my credit wasn’t the best. Mazda took care of me.
-
May 2023 by Debbie Strigle
I have done business with Crater Lake Mazda, and Crater Lake Ford for many, many years. I find them to be honest, professional, helpful, friendly, and people I can trust. Travis Cooke was my last salesman just recently, and he was very friendly, helpful, honest with me, and made the whole experience very easy. I will not go anywhere else. They have my business exclusively now, and in the future. 10 stars in my book. Oh, I just bought a 2023 Mazda CX-5 and I absolutely love it! Thank you Travis and a shout out to Nathan for greeting me and getting me started in the right direction! ??
-
April 2023 by Melissa Rook
James and Jessie were very helpful. I was already a Mazda owner but the dealership that I used before closed so I reached out to Crater Lake Mazda. They made it very easy to get into a new Mazda, explained all the new features and styles. James was also our finance person so it was a much quicker experience then we have had in the past. I highly recommend them.
-
January 2023 by Jody Cornelison
Johnny Dowdy made this the easiest transaction yet. I highly recommend him when buying a car. This is my 2nd car through him and there just aren’t enough good things to say about how well he made this purchase easy and I completely trust his word again on a reputable vehicle