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November 2023 by Vic Eccleston
I had a 9:00 appointment to have my boat looked at. The man who was supposed to open didn't have keys. He had to go home and get the keys. Then he said he was surprised they had made me a 9:00 appointment on Monday because 75% of the time the boat guy doesn't even come in on Mondays, and if he does, he's usually late. I would not recommend taking your boat to Crater Marine.
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September 2023 by jonathan hyland
Helped me out in a pinch!
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June 2023 by Tyler B.
Not even close to 1 star absolutely the worst most unprofessional business in the valley Randy is a piece of work do not go there if you care for your belongings at all ..
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May 2023 by Taylen Deen
Don’t use them. They took my boat in September for a wiring issue, and I ended up taking the boat back in April! Nothing was done to her! Completely untouched! After even saying they could fit me into a “specific day”Excuse after excuse, and no communication except for when I physically showed up and started to ask questions.Save yourself the time and effort. Do not use these people. Take your boat literally anywhere else.
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September 2022 by YVONNE ANGELETTI
DO NOT USE THEM. Was told he could fit me in on a specific day. Took it in that day. No communication. Excuse after excuse. Picked it up 3 weeks later - UNTOUCHED. Don’t waste your timeService: Tune-ups
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September 2022 by PHILLIP BOCCHI
Jet Ski repair was 3 months late after they were dealing with a lawsuit with the parts company. Definitely sketched me out. I should have bailed on the repair and got a second opinion first.
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June 2022 by Phill Bocchi
Jet Ski repair was 3 months late after they were dealing with a lawsuit with the parts company. Definitely sketched me out. I should have bailed on the repair and got a second opinion first.
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April 2022 by Carrie Kirby
CAUTION ⚠️ DO NOT take your water craft to this establishment. The absolute WORST customer service I have received in my 47 years. I honestly never thought I'd have to leave a bad review up until now. Absolutely no communication whatsoever and then they put the blame on the customer. We're so livid that we're leaving our boat and taking them to small claims court.Service: General repairs & maintenance
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April 2022 by Lee B.
Drop my jet ski off for repair. Had it 8 months and I picked it up after broken promises and broken promises. Paid bill and took it to another shop, they fixed it. After reviewing the bill they charged my for labor not performed. STAY AWAY
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March 2022 by Charles
After 4 months of leaving voice mails I finally just went and picked my jetski up ..they never even took the cover of it! I was told their only one employee sorry! Zero stars from meService: General repairs & maintenance
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August 2021 by oliver pitts
I will definitely take my boat there every time. they treated me rightServices: Tune-ups
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August 2021 by Dan DeForest
Lousy lousy serviceDropped my evinrude off on June 16thThey said two weeks to fixIt is July 22ndThey have not touched it.I just picked it upI will take it elsewhere
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March 2021 by Jim Skeahan
Good work! Reasonable
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November 2020 by Dylan Pearce
Dean did a phenomenal job on my 50hp Johnson motor as well as my 175 Mercury. Was extremely kind, professional and helping. Even following up the day after I took it out to make sure everything was good and answering any questions I had. Would absolutely recommend him and his work to anyone. I’ve been through several marine shops and Dean is by far the best I’ve been through. Definitely a 10/10!
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November 2020 by Michael Hammer
Idk where to even start with this review.. My wife and I dropped our boat off on March 11 and our invoice when we picked it up today (9/1/20) after no communication during that time, says only 9 hours have been worked on it. We were told that the boat would be in running order by the summer, which not only was it not even close to running it was in worst shape then when we dropped it off. My wife and I spent hours cleaning the interior and upholstery and during the 6 months it was onsite it sat in there open lot uncovered collecting dust and sun damage. The motor and head Gasquet as well as the ignition that we were charged for was not even put back together. Our motor was and still is in peices on the floor and the ignition is just hanging down by wires below the dash board. My wife has also uploaded pics as well. Like I said idk even know where to start. 6 months and a $1,200 bill for me to have to put my boat back together and reclean it! Absolutely ridiculous.
