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January 2024 by Charles Hammond
Nothing but a joke run by guys with no actual knowledge. Told me i needed a new phone because there was dirt in my charging port. My friend got the dirt out and it charged fine. Don’t give this scam operation any money they will do nothing for you. Not to mention rude rude rude attitudes for no reason. How can you treat me like I’m stupid when you don’t even know how to do your only job? Truly have no idea how this place is STILL running but no doubt it is from scamming clueless senior citizens. Despicable
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January 2024 by Lacy
Brought my iPhone in because I was having major issues with it charging very slowly (1-2% over 6 hours) or not at all, and they were very dismissive. I am NOT tech illiterate so I'd done everything I could for around a month to try and troubleshoot the issues myself before coming in, but every time I told them I'd tried something, they basically just told me to try it again.In the end, they said it wasn't a hardware issue, and told me the problem was that I listen to podcasts and spotify?? They insisted that was probably the issue even after I explained that I only listen at work, not at home and I still wasn't getting it to charge then. Was told it was "background activity" and when I asked what that would even be, they said it was streaming or downloading while the screen was off. Which makes no sense when the apps are fully closed.It also definitely seemed like they weren't reading the battery usage info right. There were clearly blocks of time where the charts showed my phone was plugged in, and there was NO app usage, and the charge still didn't go up. And I swear they were misinterpreting the percentages per app.It felt like they did not want to help, or take me seriously. 0/10, frustrating experience, but at least they were kinda polite while blowing me off and making me feel like an idiot :/ Would not recommend.Took my iPhone to Best Buy. They were super nice and after checking it out, I was told it needed a mid system replacement. It was done in two hours and is working perfectly now. I can listen to my music or podcasts AND have my phone charge again.
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December 2023 by Joseph Rutledge Frazier, III
Every one here is so helpful. They didn’t have what we were looking for but we would go back anytime. Nice store and nice people!
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December 2023 by Andrew Yavelow
They did a great and reasonable job diagnosing and repairing my Macbook.
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October 2023 by Tully Mars
I'm pretty ignorant about many aspects of computers. So when i asked them to repair my 13-year-old computer that crashed they told me they would install open office. I had no idea open office was going to be terrible compared to windows. They also did not inform me that installing a new windows system would just crash my old computer again. After a couple days I went to Best Buy, had all my questions answered and bought a new system.
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October 2023 by Tim Caswell Jr.
They knew exactly what I needed to get my iPad pencil working again. They tested their solution out to make sure it worked before selling me new tips.
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April 2023 by Melissa Samudio
DO NOT TRUST THEM TO FIX APPLE PRODUCTS I’ve been bringing in my for 3 weeks just for them to say they can’t fix it they have lied to my sons face every time he has gone in there. Haven’t had one good thing come out of this experience with this company
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March 2023 by Bryan Hawkins
As you enter the Connecting Point Store in Medford Oregon, you are met with a plethora of state of the art technology and even some very cool gadgets. You will always be greeted by a talented, skilled and friendly team of technical experts and sales staff. The store is beautiful and nicely arranged for your shopping experience or technical service needs. Their website has a lot of helpful information, as well as some fun stuff to explore.Bryan H. - Grants Pass, Oregon
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January 2023 by Lance Gallo
DO NOT BRING APPLE DEVICES HERE. The owner, Jeff Thomas, treats people with an arrogant attitude, and is dismissive of customers, especially those in for Apple repairs. He told me personally that he wishes he wasn't "forced" to do business with Apple, and would rather not deal with them at all. I think he should get his wish. BEST BUY FIXES APPLE DEVICES CHEAPER, AND IS APPLE CERTIFIED. This place does not deserve your business.
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December 2022 by Peggy Porter
I took my son’s computer in to have it repaired. It is very special to me because I lost my son. Kevin did an awesome job and dedicated a great deal of time to get it up and running! I am forever grateful to him. Also the young man who waited on me was very helpful and very kind, he also explained a great deal to me! Thank you Connecting Point, I will be back! Peggy Porter 11/30/2022
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October 2022 by Oliver G.
Staff over the phone was very unpleasant as well as more than a little unprofessional during my interaction with him. I asked how much it would cost for them to clean out my iPhone's charging port as something appears to have gotten stuck inside and was stopping my phone from charging via the port. They said it would cost me $40 to have it looked at and there wasn't really much they could do with it regardless, and they would likely end up sending it to Apple to have the port replaced and refitted, which would cost quite a bit and leave me without a phone for at least a week. I ended up taking my phone to the store of my cell phone service provider who took a look at it, cleaned it professionally, solved the problem free of charge. TLDR, unpleasant employees, unprofessional behavior, and will try to squeeze every penny possible out of you if you let them. Go literally any place else with your tech issues.
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October 2022 by SP Rust
Fantastic, patient service. Cole can solve any problem! I wouldn’t go anywhere else.
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September 2022 by Linn Chandler-Goode
We have always been pleased with the Sales and Service. Our most recent experience was in the Service Dept. Worked with Colt who installed new Hard Drive & updated Microsoft Office.
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August 2022 by Sydnie Novak
I wanted to share the great experience I had - my dog stepped on my MacBook and broke the screen. I brought it in and they walked me through the process. I was also moving while they had my laptop and shipped it to me when it was finished. Awesome communication.
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July 2022 by Brady Hogan
Will never trust them to repair anything again. I sent in a phone for repair and they could not do it so they ordered a new one. When I received the phone the technician just handed to me and said I was good to go. The next day when I handed it back to a client they got a no SIM error. No one transferred the SIM over. Very disappointed and this is not the first time I have had bad service from their repair department. I do not recommend you take your equipment to them because if they forget something minor like a SIM card what else is to say they might miss something major on a sophisticated repair job.
