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September 2023 by Joseph Rayburn
Worst customer service I’ve ever experienced. Money was deposited into the wrong account. They couldn’t fix it at the branch, their “back office” would have to do it. Never any follow up. I would have to call to find out what was happening. After 7 weeks of excuses and promises that it would be fixed in 2 days, I contacted the OCC which handles complaints against Federal Banks. The OCC contacted Chase and the issue was resolved. Took over 2 months total.
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September 2023 by Michael Hudson
It's a good full service bank.
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August 2023 by Kenneth Martinez
I think this bank doesn't care or do there jobs.the business management and manager Michael basically left me to do a loan by myself.I had to call just to learn I was denied.0 help or communication what so ever.never felt so mistreated.
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July 2023 by EYESRAY
Went in to order checks because I use them once in awhile. The teller Said they the bank doesn't do checks anymore. I can't get into my online banking and she said she would give me a user name and password and it didn't work. So now I still don't have checks
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May 2023 by Straightedge Customs
Amazing service from Kaitlyn.i would highly recommend using them.ask for her for great service.
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January 2023 by Gary Wilson
Great service and always great people who greet you with a smile.
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July 2022 by Hyrulian Prince
Called the local branch several times before over the past 8+ years, literally only had someone answer ONCE and that was right when they opened. When I went into the branch after my call was ignored twice, there was at least 3-4 people working and no one was in line. A couple of the tellers made eye contact with me and only one of them prompted me to come forward; if there's no one in line and they're just standing there chatting, why aren't they helping their customers???
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February 2022 by Kyle Melton
Received a call from my banker so I called them back. No voicemail the system just hangs up on me. So I call the number listed here. No one picks up, no voicemail, and the system hangs up on me. Why have a phone number? This all happened during normal business hours on a work day. I guess I'll have to walk in and ask why they called me.
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December 2021 by Andrea Harding-Donald
I've have had chase bank for a couple years now and I'm not pleased my account has been hacked multiple times..I just called to get a new card so I can withdraw and cancel the account after I transfer everything and the customer service guy gave me the run around and then wound up hanging up on me..horrible customer service. Do not recommend this bank
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November 2021 by John Doe
The Chase Bank here is an excellent location.The employees are top-notch and experienced in what they do. The building is a bit overly large, but it's clean and there's lots of services available between the ATM machines and the kiosks and tellers inside. Well done Chase!
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August 2021 by Dale Wade Wilson
Nice ATM!!!
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June 2021 by Mikalah Wilson
If your branch is going to be closed, fix your hours online so people don’t drive all the way there!!!!!!!!!
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February 2021 by Misery Mountain Mining
I got my check cashed fast I personal dont bank with them but I cash checks here often and the ladys here are nice they don't waste time and I like that.
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February 2021 by Noah Reyelts
So I guess its okay
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January 2021 by Garry Y.
I had to come to those bank due to work...other branches in the area are far better than this one. Staff isn't up to date on procedures.
