-
August 2024 by Maryann H.
I have been going here for7 years with different pets. Dr. Tegarden was recommended to me by my veterinarian in Klamath Falls when we moved to the Rogue Valley. It's a bit of a drive from Eagle Point, but well worth it. The staff and all of the different doctors I have seen over the years have been great. Very pleased with their care for my pets.
-
August 2024 by David J D.
Finding a vet in Southern Oregon is not easy. Most are not taking new patients, and those that are, are booking months out. Apparently there's a serious shortage. So, when I was referred to this place by the best vet in the universe, I was thrilled that they could get me in in 10 days. I needed my new pups checked, and figured I'd be vetting the vet for my daughter who has just moved here with three greyhounds. She's a true mama bear about her furmily so finding an excellent vet was going to be important. On the phone all went well. They requested prepayment and I complied. Then when we called back to see if we could arrange for an animal rescue to cover payment for some of the vaccines, things got complicated. They'd never done that before and seemed fearful that they wouldn't get paid. Well, we persevered and gave them more money in advance of our rescued puppies appointment. It wasn't until the actual meeting that I noticed how downright rude and unwelcoming all but two of the staff there were. We were ushered into a small room, the vet entered and didn't even introduce herself. She proceeded to examine the pups and while she did a thorough job, there was no warmth, kindness or even curiosity in her demeanor. Half an hour into our appointment a very irritated office person came in to complain that she had " people coming in"..... earlier I had shared with them that the adopters of these pups would be meeting us there but apparently when they came, there was an issue. I apologized for this huge inconvenience and the nice couple retreated to their car. It was unclear why this was such a big deal but it was certainly unpleasant. A little later another gentleman with 2 sweet little girls was met with the same derision. Even the little girls were treated as if they had committed some crime. Our appointment took a long time. When completed I was asked to wait in a poorly ventilated room. The adopters waiting outside were told they couldn't come in till we "settled"! Given that services were all prepaid it was unclear what there was to settle- they had two credit cards guaranteeing payment. Finally when I decided to just get out of that little room I was told of the additional charges- not a problem except when I asked for an itemized invoice I got the eye roll and big sigh. The lack of courtesy at this place is a whole new level of rudeness. While I first thought it was due to my accent, or to prejudices against my gay friends, it really reached a whole new level when two sweet little girls and their polite dad were met with the same rudeness. What I hoped to be a warm threshold of a new relationship for these three pups as well as my daughter's three dogs turned out to be a disappointing situation that I will most definitely not repeat. We will go elsewhere with our 6 new patients.
-
May 2024 by Aimee L.
They've always been so lovely to me and my roommates. We had a bit of an emergency at the beginning of last year with one of our cats, where we ended up staying in their office for the better part of the day before needing to then drive over to an emergency vet. They were so incredibly sweet and helpful throughout the entire process-including staying about a half hour after closing to make sure we were okay to get our boy over to the ER.
-
May 2024 by Paula H.
Very kind and caring very and staff. I recently had to take my beloved key here, and unfortunately, my boy (Lil Bit) was too ill, and I had to make the heartbreaking decision to let him go. He was 13. Everyone was so kind and caring and understanding. Compassionate of my feelings. I decided to have him cremated, and when I received his ashes a week later, they came on a beatififul carved wooden box urn, which I wasn't expecting, and a paw print set in red clay.
-
October 2023 by Rachel R.
My dog had to have necessary surgery quickly . They communicated with emergency hospital got her chart. Was in within a few days. Even told me if I needed then in between to call them! They treated my sweet Penelope amazing! The staff there really are amazing with Dr. who knew their stuff!!! Thank you West Main The Ridge family
-
September 2022 by Pegeen M.
I'm always happy with the care we receive here!! Dr. Nikki & staff are professional, efficient & friendly! I know my pet is in great hands!
-
August 2022 by Kathleen P.
I LOVE this vet clinic! I was looking to get a health certificate for my dog for international travel and no one in medford oregon really does it the way West Main Animal Hospital does. When I found out the last vet I booked an appointment with was indeed NoT accredited to get the Health certificate ... I called everyone and West main animal Hospital came in and saved the day! When I called them they said they were booked! Oh no !! " ... I HAVE to bring my dog to Italy with me for 3 months"... long story short .. we are at the airport now ready for our adventure! JENNY AT THE FRONT DESK MADE IT HAPPEN! Tell her I sent ya! 5 stars
-
August 2022 by Laura P.
New to town, I was anxious to find good veterinary care for my cats. My petsitter recommended W Main AH to me so I made an appointment for my senior kitty. As they are so busy like all vets, I waited 2 weeks to see a doctor. When I entered, I found the clinic to be clean and well-organized and was greeted right away by the friendly receptionist who promptly checked us in and showed us to an exam room off the waiting area. My cat is deaf which is good because the noise coming from behind the door to the clinic area was loud with voices and barking dogs. I noted this as my other cats would be upset by this. A nurse came in within minutes and gathered my information. Dr. Tegarden came in after a short wait and was very warm & welcoming. She gently examined my cat and let her return to her carrier while we discussed her situation. I was very pleased to be regarded as knowledgeable about cats as I've worked in a shelter many years volunteering with them. Dr Tegarden was kind and respectful and shared her experiences with me on other senior felines. She was not pushy or pretentious at all and really took the time to listen to my concerns. Together, we agreed upon a treatment plan that would give us more information about my cats ailment. I felt heard and left feeling good about the meeting. Check-out was prompt with all medications and their applications described carefully by the tech. Very impressed with this practice and will trust them with the care of our senior kitty! Just wish they had room for separate dog & cat areas.
-
August 2022 by Tobi J.
Wonderful facility. Took my chihuahua for dental and tumor removal. Staff was professional and answered all my questions. My baby was well taken care of.
-
March 2022 by Nichole O.
I took my 13 year old chihuahua here because he needed his teeth cleaned and putting him under scares me. He was also developing a chronic cough. The wait was long to get in but I assumed it was because they are really good. The prices were high at the initial exam for everything which is fine because I think you get what you pay for, and my dog is my child so I will pay whatever for him to receive good quality care. After the initial exam they called a week or two later and asked if we could come back in to follow up on his cough as it was not getting better with the $75 medication they suggested. I asked if it would be a no charge visit since it was a follow up and they told me it would not be no charge. So they like to buckle and dime you. Then one morning I woke up with my dogs blood everywhere in my bed. I called them to get him in immediatly (obviously it's a serious emergency and they are a hospital). They refused to see him! I called my old vet office and they got him in immediately. So I would not recommend this place to anyone and I would give them 0 stars if I could.
-
September 2021 by Alene J.
From the moment I made the first telephone call I felt special. I had not been to West Main Animal Hospital before. They were able to fit me and my kitty in the first day. The Doctor was thorough with the examination. She gave her diagnosis and recommendations. My kitty did end up having surgery. The after surgery care was amazing. I received an inquiry text from them. After I responded I received a phone call and was seen again the day after surgery. I've never had this much care from my previous Vet. I actually received a thorough written report from the Vet. My kitty George is doing great.
-
January 2021 by Christa R.
The staff at West Main Animal Hospital are friendly and knowledgeable and have taken excellent care of my cats for many years. I highly recommend them!
-
August 2020 by Elizabeth S.
My elderly dog is sick with kidney failure and the recommended treatments are bringing her back from digestive problems and lethargy to her fun loving self. The service across all staff members has been both caring and efficient, which I appreciate during such a heart breaking time. My only challenge was getting my dog an appointment with the office being booked out several weeks. Waiting 5 days for a cancellation while my dog was so sick was nerve-racking.
-
January 2020 by Colette S.
Dr Tegarden has been helping figure out how to make the last years of my dog's life comfortable. After having some very bad experiences with vets in the area, she is a breath of fresh air.
-
June 2019 by Rachel S.
I highly recommend West Main Animal Hospital. We had a very scary situation with my dog and we do not have a regular vet. This animal hospital got me in so fast and had a room already set up by the time we got there. The amount of attention they paid to my puppy was very wonderful and the staff made us feel comfortable and explained everything to us. They are now our regular vet and I couldn't be happier.
