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January 2024 by Lilly Ruvalcaba
Couldn't help me with new phone that I bought from there store told me I had to buy another phone, when I only had new one for 6 months
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January 2024 by dawn waites
This store is amazing Seth was the employee that helped us . We were going through a tough time we just lost a family member 2 days prior.. he was sooo sincere and caring .. Seth made it soo smoothly n the experience was amazing .. we got all new phones . Then we came back the next day n bought accessories n Seth helped us then too . I would recommend this store let Alone this employee to anyone that is looking for new service like what we did . Or just looking for help . This store was beyond friendly and went up n beyond to help us save money too .. this is the best customer service we have ever dealt with when it came to cell phone stores .. I’m so thankful we went to this store . Thank you Seth you are an amazing employee to this company also your customer service is number one n my book . Thank you very much
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October 2023 by Jewel House
Issac was super helpful and immediately resolved an issue the other atnt store couldn’t fix in 2 weeks
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October 2023 by art
I went in looking for Isaac and Neil. Was told they do not work for At&t(LIES, THEY DO). Was not helped at all with my problem. If anyone is looking for Isaac and Neil they are now at 1350 Plaza Drive Suite A, Central Point, OR 97502. Right next to the Albertsons in central point.
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August 2023 by Eric O Casares
It took about 1 1/2 hrs to get a pre-paid plan connected. Not very professional staff. Manager just sat there and didn't offer to help. Never going back to that store again. Waste of good time!
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May 2023 by Darien Alvarado
I called a different AT&T about prepaid phone plans and they said they don't know anything about it and told me to go online. I decided to give this AT&T a call before I go online and the gentleman Isaac helped with with everything I needed to know and was very friendly. Almost went with another carrier from the first call. If you need AT&T services with someone competent I highly recommend this store!
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May 2023 by Katie K
These guys were unbelievably helpful, knowledgable, friendly, and patient. We got exactly what we needed, and nothing we didn't. After experiencing their level of service, I'm switching to AT&T.
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April 2023 by Amber Maddox
Neal and Andrew are amazing!!! They deal with so many crazy people everyday and are able to answer any questions and fix any problems that customers come in with. ATT makes me crazy with customer service but these two make it much less awful! Highly recommend this store!!
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March 2023 by Varis Nailo
Love this store! Neal and his team really take their time with you to ensure you're getting what you want and need. Yes, they offered several things we weren't interested in but it never felt too pushy. Very happy with our experience and will be returning to this location exclusively!
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March 2023 by Sharon Tanguay
The sales woman in this store was more concerned with getting off work then with customer service. I have been with At&t since it was cingular do that's like 20 plus years! Now I am considering switching providers. No help with getting signed up with First net since my work makes me eligible. No help with upgrading my phone and adding a line. I was ready to drop about 500 bucks right now in the store but because she was not helpful and sort of rude I walked out! Don't go here and don't get At&t. It seems Verizon is a better choice. They get better coverage on fires (at work) and seem to have cheaper plans available. I'll be switching providers. Thanks for losing my loyalty At&t!
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March 2023 by Michael Darden
Isaac and Neal were both very helpful and pleasant. They were able to assist me with issues regarding my phone. Will return back to this location again and recommend to others because of the stellar service.
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March 2023 by Oliver G.
Staff was alright, friendly enough but not the best when it came to the actual quality of service. Really dragged their feet when I went in to change my provider away from AT&T to T-Mobile. Wait time is pretty poor as well due to the aforementioned slow service. They do offer an alright amount of seating, but compared to other cell carrier stores AT&T Medford seems to take a while to solve relatively small issues. PROS - Mostly Friendly Service - Adequate seating - Clean store CONS - Slow service for basic issues compared to competitors - Drag their feet on certain issues, further slowing service - Often 30+ minute wait times due to the slow service - In-store Wi-Fi not available to customers, annoying of trying to get work done while waiting for service or having a device fixed/replaced
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February 2023 by Marissa Nicole
Neal is honestly the reason I haven't pulled my hair out while going through the stress of a new phone process, he is so competent I don't want anyone else's help at this store. My mom even gives him props from another town! I'm bringing my whole family over if I had a say because he embodies customer service. Thank you so much Neal! (Isaac is pretty cool too)
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February 2023 by Dan Roderick
Neal and Ashe were amazing! Best service and help EVER! Thank you both!
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November 2022 by AJ Collins
Great and friendly service. Isaac was awesome to deal with and extremely helpful!