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October 2022 by Alex K.
Came to the store for help and Ivan was no help at all needed some simple information on a iPhone and instead he got my phone locked out for a hour. He did not listen at all.
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June 2021 by Trever P.
Terrible. I find it ironic they sell communicational devices, yet most of their employees lack the mental capacity to effectively communicate. This places needs to step it up.
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January 2021 by C4 B.
Bayleigh was awesome when I visited this store. After numerous phone calls, three previous visits to other stores in two states, (I in the border of CA and OR) a visit to another electronics store, numerous phone calls AND 6 days, she was finally able to resolve my issue and I left happy. She dealt with all my frustrations in a professional manner and by the time I left I was laughing.
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January 2021 by Stephanie C.
I went in to get a new phone for my husband and some accessories for his phone as well as mine. I came in at a slow time so there were quite a few staff to greet me at the door. Hunter ended up helping me... he got everything for me that I needed and answered my questions and worked with me on streamlining my account to be more cost effective. I appreciated his help and the timeline in which he got it all done. This is the second visit I have had to this store and the second time of great service. Thank You!
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June 2019 by Lauren H.
This store is terrible. I made an appointment online for 6:00 pm and have been waiting for a half an hour for any sort of service other than being "checked in". They only have two people working and one of them is just sitting there with a customer not discussing any sort of deal. This is absolutely ridiculous; why make a reservation if you still have to wait? Neither of the techs are in any hurry, very dissatisfying.
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December 2018 by Patricia M.
This is probably the WORST at&t store on planet earth!! or at least in Jackson County in Southern Oregon. They will greet you as you walk in. Normally someone will take down your name because they help you in the order you arrived. After you are greeted ALL the employees help people that came in after you but totally ignore YOU! Waiting patiently for darn near 45 minutes you decide to call the 800# to report the treatment by the employees. During the call to corporate to report the store, corporate helps you take care of what you came to the store to begin with. After things are taken care of with your phone, end the call, and you put your coat back on, walk out of the store. THEN, when you are across the parking lot an employee approaches you from the store and pretty much threatens you to never come back to their store because you used some language quietly that they didn't aporove of. Corporate is now investigating that store. I had planned to never return to that store anyway. Come to find out they are a franchise store...not a Corporate store. Sorry this is so wordy.
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September 2018 by John S.
Here is an unbelievable feat of stupidity with AT&T. I received a charge for $92.00 on my Discover card on 8/29. I AM NOT A AT&T CUSTOMER. I spent 17 minutes with two different departments to find out that they will not do anything. They're more than happy to take any fraudulent monies but, turning around and investigating it or returning it ..... They told me to deal with it through my credit card company. So now my credit card company is stuck with the $92.00 charge (not at&t. they got their money) and we have to redo our bill payments from our now old discover card to our new one. I told them it seems pretty simple to run my credit card through their system to locate the sack of crap who used it. The at&t gal told me it was illegal. BS
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December 2017 by Sandy W.
Best AT&T store in the Valley. You certainly have a wait time but they are worth waiting for BJ is the man he is always smiling and helping 2 or 3 customers at a time. Some people that have reviewed this store must have no patience at all because I have never had a problem and been an AT&T customer for over 20 years.
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December 2017 by Dennis G.
AT&T just lost a 15-year account holder with four devises. My wife and I were treated with appalling indifference and rudeness. We walked across the parking lot to sign up with US Cellular after having waited for over an hour at AT&T. If you (AT&T) would like to know how you could improve your customer no-service and retain customers, then contact me and I will offer helpful suggestions. Being you are an impersonal large corporation, I won't hold my breath, but will be happy to attend your funeral.
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August 2017 by Rick M.
I have been waiting for more than an hour as the employees chit chat with customers and the manager does literally NOTHING! I can't believe this place stays in business. Worst customer service ever! I think I need to take the 20 phones on my business plan elsewhere!
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September 2016 by Cody M.
The person who helped me while purchasing a new phone was nice, but they completely messed up my plan. They switched up something on my family plan without our approval in effort to "save us money", and only turned out to be a more expensive option. We told them that we didn't want the changes right there in the store, and they said they had fixed it back to our otiginal plan. $700 in overage fees and 8+ hours spent on the phone with customer service to get it fixed. Let's just say I'm not very happy with at&t and their current customer service practices. Please reconsider how you treat your loyal customers.
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May 2016 by Dani-lj A.
It's amazing how slow people can actually be. I was next in line for over an hour. Then there were two reps working with one lady & the whole time I could hear them just talking a bout places they have been & socializing. Do they not see everyone else waiting??? Oh look now there are three helping that one lady. UHHHH I don't get it !!!!
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March 2016 by Spring S.
I've been here a few times, and yes; it a busy place. People should expect to have wait time built in, as each customer's needs are different. I've always been treated professionally when I come in.
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January 2016 by Jennie L.
I ordered a phone online for my husband as a surprise. Turns out he really wanted the iPhone6s + instead of the iPhone6s. The grants pass location wasn't able to do the exchange for whatever reason and said that the only place that would do it was the one in Medford on delta waters. I went there this evening, walked in, and was not acknowledged at all. Not even a hi, we'll be right with you. Nothing. I had to approach one of the Reps and put my name on the wait list. Checked in at 6:15 pm, and was not seen until 8:30. When it was finally my turn, I told the guy what I needed. He said easy fix. Exchanged the phones, and then informed me that there was a $35 restocking fee. I did my research before I came to see what their return/exchange policy was. It said no restocking fee if device is return unopened. Sooo, I told him that I should not be charge because the device was not opened. Apparently, that's not their store policy. At this point, I'm super frustrated, hungry, tired, and just want to get home. Paid them the $35, got my phone and left. I just can't believe this place operate like this. They need to retrain their employees on customer service and store policies. I will never ever step foot in this establishment ever again.
