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December 2023 by alicia fischer
I went in today to return some items I had purchased online. The sales associate that greeted me when I walked in was very sweet.She directed me to who I assume was the manager to help me with my return. This particular employee was abrupt and rude when I let her know I had a a return. She made me wait and walk around awkwardly waiting for her to communicate she was finally ready to help me. I’m unsure what she was doing and the store was not particularly busy during my time there.Working retail is often thankless and after a busy holiday weekend I’m sure the employees were exhausted. But, a little kindness goes a long way. I’ve always enjoyed shopping at American Eagle (due to their petite sizing in bottoms) and I’ve never had issues. Today was the first time I’ve left a store to shop elsewhere.
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February 2023 by Donel Poppa
Great sweat shirts!
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March 2022 by Nani
Amazingly friendly staff, excellent products... Matter of fact the only brand of jeans i have found consistently in my length. Tall one, 13 xxl. Love this store and their refund policy is the best I've ever dealt with!:)))
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February 2022 by Bill Jennings
The store was clean and well stocked. The sales clerks' mangent of the checkout line made our wait to pay very long. There is a COVID protocol designed line with dots on the floor that apparently only half of the customers have to use. Oddly enough the clerk acknowledged that we had been waiting in line a long time when she called us over, but did nothing prior to tell others to use the line. The variety and quality of our items was a 5, the experience was a 2.
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September 2021 by C4mpr Napper
Nice clothes
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July 2021 by Anna Lisa Santee
Amazingly friendly staff, excellent products... Matter of fact the only brand of jeans i have found consistently in my length. Tall one, 13 xxl. Love this store and their refund policy is the best I've ever dealt with!:)))
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June 2021 by Dustie Coon
Cheaply made clothes over priced trash
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May 2021 by D S.
Nope. Won't go in and spend money when the mask police are guarding the door. There are plenty of other options.
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November 2020 by abby hollar
i went into American eagle to look for jeans and an your employee izabel was very rude. i have recently gained some weight (i have a binge eating disorder) and was looking for some jeans to fit. i asked izabel if you guys carried any larger sizes and she in a way called me fat and proceeded to tell me the plus size store is across the mall, AND my mom is dying in the hospital so this incident really triggered my eating disorder. very disappointed in my experience.
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October 2019 by Rhonda Posey
My daughter bought a pair of jeans that came apart at the seem and was told to stitch them. Not good business. Customer services at Rogue Valley mall location leaves something to be desired.
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September 2019 by Dennis Shriver
Reasonable prices for back to school, great service at register and responsible cashier that was really patient with everyone including my son that couldn't locate his email which enabled him 50% savings. So thank you cashier"jb4695" awesome job!
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September 2019 by Ryan Carlin
Decent prices great help
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August 2019 by Lucas Randles
I would recommend
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May 2019 by Susan Conley
Today, the first Saturday after payday for most people, the store was packed with customers. Unfortunately, there was only one cashier. The line to pay was 8-12 customers long, depending on when I counted. I mentioned this problem to the store greeter, hoping she might come over and check people out, but she just said she had no idea why there was only one cashier. I would have just left, but I was with my grand daughter shopping for her birthday and didn't want to disappoint her.
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May 2019 by Susan C.
Today, the first Saturday after payday for most people, the store was packed with customers. Unfortunately, there was only one cashier. The line to pay was 8-12 customers long, depending on when I counted. I mentioned this problem to the store greeter, hoping she might come over and check people out, but she just said she had no idea why there was only one cashier. I would have just left, but I was with my grand daughter shopping for her birthday and didn't want to disappoint her.
