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November 2024 by Adina Zeller
It's a long month story. Short version to the owner when you don't have the parts and the Vehicle is still drivable (like new) don't have your customers go in a rental or without there Vehicle. Mine was a bumper on a new toyota.
Luke going to the dr look at the patient and then come up with a plan and bring the patient back when your ready to fix it. Don't keep the patient for no reason for a month.
I will say front desk people are very nice that's why it's a 3 star.
As a owner of a business I don't even like to leave bad reviews, but darn it get it together!
They did let me take it home for two weeks after I complained enough. But that should've have happened in the first place.
Please learn from these we are learning every day as no one is perfect
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October 2024 by Scott Cain
Friendly staff. Quality fast work to get you back into your vehicle.
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October 2024 by Kathie Spencer
Of course, you guys were good. It's a tough position to be in with. Thank you for your help
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October 2024 by Jody Mechals
They were very friendly, thorough, and kept me in the loop through the entire process. I would highly recommend them for anyone that needs repairs.
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October 2024 by Crebii
You guys were great, you treated my situation perfectly and with great care I appreciate you guys.
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October 2024 by Nicole Borrayo
I was having difficulty communicating with the insurance company that was responsible for fixing my car, but the people at J&W Carstar were so helpful in getting them on track to approve the repairs. They did a great job and I am so happy to have my car back!
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October 2024 by Carley Cummings
Chris was amazing and she took care of me and my car through the entire process. Excellent repairs and top-notch communication. I definitely recommend this shop for repairs!
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October 2024 by Sloan Hamilton
The quality of work is great. The staff and communication was great. I was especially grateful as this was my first accident as a Turo host and they helped me every step of the way. Thanks all!
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October 2024 by Lorrie Kemp
The gal at the front desk was very friendly & cheery. She gave us an appointment that was perfect for my schedule!
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September 2024 by Marc Bowman
Great communication and quality of work! They went above and beyond touching up unrelated items and detailing the vehicle.
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September 2024 by lisa behrend
Very pleasant to work with very professional great job down on the car
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September 2024 by aliza stromme
Proessional, efficient, always giving updates of work progress. Sincere thank you to your team. Happy to have my car in top shape.
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September 2024 by Deanne Motz
J & W CARSTAR fixed my car so it was like new after I hit a deer.
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August 2024 by Cheryl Wiznerowicz
Great communication. Fair pricing. Happy with the work completed to repair our vehicle.
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August 2024 by Taylor Bradley
CARSTAR did a great job fixing my car. The car was clean when I picked it up. My car had a warning light pop up when I first received my car. I notified them and they took care of it right away and all their work is under a warranty. There was some delayed communication when my car was ready. I had to reach out a few times because the status of my car kept changing and I wasn’t always updated. Friendly and helpful staff.
