-
July 2024 by T D
Very poor customer service. No one was ever in the office during office hours when I would come in or call, and their personal basketball hoop was hung right above my storage unit. When I moved out no one was in the office due to a family emergency and was later told that they were on vacation, I had paid for the whole month and had left a notice in the office before I left, and was told that I forfeit any refund by doing so. When I asked for any of the documentation, prior lease and move out paperwork I was told it was all thrown away. DO NOT EVER DO BUSSINESS WITH THIS UNIT!!!
UPDATE
As the owner has dredged up an 11 year old review, here is a rebuttal. I have attached the picture of their personal basketball hoop as proof, we had repeatedly found our boxes knocked over in the unit, likely due to a ball hitting the wall.
We did indeed leave a notice, but as stated in the original review, they were never in the office so we left a letter in the drop box. As also stated they were gone for a vacation and never responded to us until sending a bill. The lock was not left on the unit, it left with us to Storage Depot where we moved, I still have that lock to this day. We were never overdue as we did submit notice but they ignored it and kept our deposit.
-
December 2023 by Makenzi Snook
Very happy with such great customer service! We had a mishap over the weekend and Lee went above and beyond and made sure to make it right!
Thank you again for the outstanding customer service!
-
November 2023 by Roxann Rowland
Very sweet people. No problems. Pay your rent and there are no problems. Will rent and send people to them even though they don't need it ??
-
August 2023 by Kathryn Johnson
I work here ?
-
August 2023 by Bart Simpson
I would not recommend this storage
-
August 2023 by Regina Barnett
Great price & Great service! Very friendly and everything (contract wise) is laid out and obvious! Would recommend!
-
April 2023 by Savanna Winn
I think the guy who owns and runs it is super nice & we had an issue w our account but we took care of it and he was forgiving and understanding!He will answer any questions you have!!Storage unit is safe, clean and there's not a ton of traffic in and out.
-
December 2022 by Regina Lara
Great price & Great service! Very friendly and everything (contract wise) is laid out and obvious! Would recommend!
-
December 2021 by Syrena N.
They are crooked! They find ways to steal from you and they will not give you back your $50 deposit, I guarantee, even if you are a perfect tenant and jumped through all of their hoops, they will give you same incredibly asinine excuse that would never hold up in court, but because it's such a small amount they know you won't be able them to court and the policy ce won't do anything because it's a civil thing. These people are horrible. I quickly noticed how ***** they are as they are looking to charge you for breathing the wrong way when you step outside of your unit. My unit was messy, unswept with huge stains on the floor. So it's funny that they charge a cleaning deposit! They charged one person because the friend's car dropped a little bit of oil. It's one thing to charge someone if you actually clean it up and only charge for cost of materials but to charge $50 for an oil stain on the concrete old driveway? Insanity!They charged another person $50 for throwing a dustpan full of trash into their trash can!!! These people are unfair and they are crooks! Stay away! I've only had my stuff here for 2 weeks. I wish I didn't give them my deposit. So sad that people can run a business like this and get away with taking advantage of the public like this.
-
October 2021 by Mark Cuff
Great place for storage.
-
September 2021 by River Runner
Great place good people
-
August 2021 by Josh Arnold
Overall using the storage unit was fine, clean units price was good, and never felt like security was an issue. When coming to clean out the unit we threw out some trash and items from our unit in a dumpster nearby. It was not labeled but a man came out and told us it was for management use only, said that he would let it slide this time but not to do it again. Which we never went back except to close contract in which they said they would not be giving us our deposit due to the disposal of trash on site. It was our mistake and if asked we would have removed the day we dumped the trash improperly. Instead 2 weeks later when we come to close our account you say you will charge us $60(our deposit). Felt it wasn't handled in the best way. Won't be using this unit in the future.
-
March 2021 by Zachary Wilder
Friendly customer service. Always quick to resolve any issue. So personable. Clean facility. Reasonable prices. Fair rules. Definitely a place to do business with. A great storage unit location.
-
February 2021 by Ms G.
We rented two Storage units with this company as we sold our home and were in a transition. When you rent from them they ask you for a deposit that they will hold in an envelope in their safe.....peculiar, but we went with it as we didn't have time. The smaller storage unit was in my name only and after two months I cleaned it out. I went in to sign move out papers and he informs me that I am unable to get my deposit back as we still have a large storage unit with them, and when we are ready to move out of that one, we can have the deposits for both. What?? So, I advise him the smaller unit is in my name only and he says they have it that way so people don't consolidate their units. What ?? This is not a place to do business with! Since we have had the storage units this guy makes the rules up as he goes! I will add that there are many accounting errors as well. So if you do decide to rent from here, keep your paperwork and accounting at hand, you will need it.
-
August 2020 by Debbra Meacham
Friendly and helpful.
