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July 2024 by Kipoon Hostler
I went in to pick up a few things and the front check out lady had amazing customer service. Two days later I went to refill my perception and they lady the greeted me at the drive through also just had amazing customer service. I appreciated it a lot
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July 2024 by rachie C
Highly recommend. Kind respectful clean place and timely managed
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June 2024 by Mz. Mo
I'm new to using the Pharmacy and have found employee to be slower ? poor. Customer service in that area sucks. Don't say a script will be ready in 15mins then it's not and ignoring people at the counter as if they don't see them. If it continues I will be calling corporate. Hopefully this will remedy the issues at hand.
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April 2024 by Syphyra
This store/pharmacy is terrible answering their phones. I've tried calling 5x as of today to make sure a prescription has been sent in, only for it to be in vain. I don't drive and walking isn't an option. The phone rings so much that it keeps being picked up by the automated service again.
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April 2024 by R M
Nothing but problems. Every single time I have gone to this pharmacy to pick up my prescription they have some excuse as to why it isn't ready. Every. Single. Time. I never once had a problem with pillbox but they don't take good Rx and my pills are way less expensive with it. I figured it couldn't be that bad from everything I'd heard. Nope, it's worse. This last time I told them that I wouldn't use them any longer and would have another pharmacy transfer my prescription from them. Rite Aid deleted my prescription before that could happen. Save yourself the headache. I'd rather use Pillbox and pay 3-4 times as much to save days of getting some excuse runaround while I'm out of my meds. Good riddance.
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December 2023 by Shawn Pearl
Wow rite aids all over have gone down hill. I deliver medications for roadie and everytime I pick up at a rite aid there is an issue at pickup never with the medication itself but with pick up time. Only with riteaid though. And always ends up in a driver sitting for 4 hours on a job you get 8 dollars for and because rite aid is late it affects your ability to do more work and your ratings what a joke. Not to mention customers always say it's on the driver. Man this whole privately owned rite aid thing is a joke or maybe it's something in the waylter here.
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August 2023 by Daniel Newman
Good pharmacy
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August 2023 by Robert Alexander
Love it drive thru is great
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August 2023 by laurie peck
Rude female checker.
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August 2023 by Pamela Crane
Terrible customer service. The pharmacy doesn’t answer the phone!
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August 2023 by CrazyOld Pops
Clean store good service
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July 2023 by Braden C.
I went into this establishment to originally use there atm. When I arrived there was not a single customer, I approached the older man "Chris" at the front counter to request cash back at the till instead. Chris then said to me "you don't ever use the atm huh?" I was kind of thrown off by this comment and I explained I was avoiding the 3$ atm fee. He hands me my cash and says "it's a pleasure being your bank" like a complete smart a**. I won't be back, and I hope Chris looses his job to someone who needs it.
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July 2023 by Melissa Burns Mugisha
They literally do not answer their phone. I was on hold for over 20 minutes and could not get an answer. Then I finally got an answer from the retail section of the store and she just transferred me back there and said to call her back if it didn’t work. After calling and calling for another 5 minutes, I just gave up. This is unacceptable for any store, but especially a pharmacy. They don’t even have a way to leave a message and get a call back, it just bounces you back to the automated system over and over again.
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February 2023 by debbie duncan
Drive thru to pick up Rx is okay, but it can take more than 24 hours after they get the prescription before they fill it, and that's poor service. The store is clean and the cashiers are nice.
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January 2023 by Tom Towell
Horrible customer service. Just when I thought nothing could be worse than Walgreens in Albany. I had an appoinment for a vaccine at 3:20, I arrived and checked in at 3:05. I was told they would start working on it. At 3:30 I asked for an update and was told they were working on it. At 4:00 I again asked how much longer this was going to take and guess what same answer. Finally at 4:20 I was called in for the vaccine. Not sure why you have to make an appointment if they are just going have you wait an hour. Atleast have the desency to let people know how long its going to take instead of telling them that you're working on it.
