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January 2024 by Brenden C.
Can be busy at times, but the staff makes it an awesome visit. Everyone is so quick to judge and complain about one issue, Be fair. Employees always have fantastic attitudes and treat everyone fairly. Most people post negative reviews due to their own personal issues not being immediately fixed..
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July 2023 by Gordon G.
Really sad. I brought in some Pennie's to cash in and the teller didn't believe i had rolled them correctly. After wasting my time and me explaining I take the copper out of the rolls, 1982 and before and that's why they might look shorter. So I let her count the first roll she think is off, sure enough it's not off. She not only wasted my time but disrespected me by wanting to waste more time counting the rest of the rolls even though they were all the same height etc. they should get scales etc, even then they wouldn't understand because Penny rolls can weigh all over depending on if copper is in the roll or not.
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May 2022 by Heather H.
I called ahead to see if the bank could cash a US savings bond and was told that they could. I spent about an hour there with at least 4 employees trying to help me cash the bonds my parents left me (my mother recently passed). The scanner wouldn't scan the paper the bond was printed on in the 1980s. They kept trying to scan over and over and it wasn't working. I thought they should try another solution like trying another scanner at a different station, calling a central supervisor for assistance, or calling tech support regarding another way to scan the bonds. Instead, the manager simply said he couldn't help me and was clearly distressed that other customers had to wait while I was taking so much time. I asked if he had any other solution besides going to another bank and he said he did not. I went to another bank (Chase) and was told I could cash my bonds with an online form and mailing them in. However, Wells Fargo had already had me sign the bonds and had stamped on the front of them that they had cashed them so that was no longer an option. I now need to make an appointment at another Wells Fargo branch to get this resolved since they essentially voided my bonds and then said they were sorry they couldn't help. I would not recommend this branch. The manager seemed much more interested in appearances and keeping the lines moving than in helping a customer.