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February 2024 by Julia J.
Worst on point location I've ever been to. The teller in training was super sweet and nice but whoever was training her (manager I believe was awful and rude. Won't be back, thank you!
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January 2024 by X Reed
Would not recommend getting an auto loan through this branch, I have a 700+ credit score and the guy I worked with was 1) late getting papers to auto dealer to finalize the deal, 2) had wrong information on the auto loan papers, 3) didn't respond to emails, and worst of all 4) took over a month to finish the auto loan refinance when it should've taken a day or 2. I can't even say there online banking experience is good, loan payments are a hassle as well. Just lazy and incompetent all around.
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December 2023 by Toby Cantine
My mom has been a member since the late 1940s, I have been a member since the mid 1990s. We are very happy with their service. They are very helpful and accurate with their advice and actions. They are accommodating with my mom who now is 103. They know we are not wealthy but they still treat us like we are valuable to them. They take time, are patient, and sometimes go beyond what we expect. We have had NO complaints over all these years!
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October 2023 by Candice Ray
Friendly staff, bank always clean. Be warned they charge additional ATM fee's for most atms. Otherwise, decent banking.
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October 2023 by Paul G
OnPoint is my mother's main bank. She is in poor health and suffering from dementia. Fortunately she arranged for me to have power of attorney in case something like this happened. I informed Tony Buccola of OnPoint of the situation and provided him with the POA document and my ID. He and OnPoint are refusing to recognize the power of attorney and aren't giving any reason why other than "they don't have to." They are demanding that I bring my mother to the bank or they won't let me use her account to pay her bills. Several of her bills were already way behind before I even realized how bad things had gotten and I don't have the money to pay them myself. She would need medical transport to get to the bank and even if she was brought in she couldn't answer their questions. That's why she had the power of attorney drawn up. I'm at a loss what to do and OnPoint doesn't seem to care.(Edit update - Now the bank is demanding a letter from my Mother's doctor to prove she has dementia. They are no longer willing to speak to her because they are convinced it would be unproductive due to their belief she has dementia.)
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September 2023 by Tyler S.
Been a member here for years and definitely gotta say the service has never been better at any other location. Anything you need this team is always right there to help. They are very friendly and kind hearted people. This will always be my favorite location. I used to drive 30 miles just to come to this location over anything closer to me l. Keep up the good work team we appreciate you.
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August 2023 by Beatrice Vo
I originally left a raving review of the service I received when I first went in for help with questions for a balance transfer.After a few visits, we decided to open a new card and use the new rates for a balance transfer. After a few weeks, I got concerned and checked in with Kyle to see how long it should take for it to go over as a timeline was important as I stated to him. He said 3 weeks.I said perfect, waited longer. And it has now been a month. I reached out to Kyle about my concerns and he said bc I balance transferred from multiple banks, it would take longer.HUH? why wasn’t this stated when I ORIGINALLY reached out to check in????I told him that timeline was important, that I did not need to do a balance transfer but would like to as I can save for a few huge expenses that came through (vet bills).After I reached out to him, him and his manager “expedited” the application bc I wanted to close the card. Why would I keep it if it’s gonna take so long I’ll incur more fees???After the email, the bt has reflected a vague description and balance, but has not reflected on my actual cards.He has then ignored my last emails to him stating that I would like to close the cards. All of a sudden the transfers went through, only on OnPoints end.This has been an extremely frustrating waiting game. I have been with this bank for over 10 and my parents over 20.My last balance transfer with another representative from another branch went SMOOTH, had CLEAR COMMUNICATION, and straight forward.LISTEN TO THE REVIEWS. DO NOT GO HERE.
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August 2023 by Nathan Dailey
Terrible bank, can’t ever talk to a real person. Mobile app is trash. Changing banks asap!
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July 2023 by Mary Jane Musser
I have banked at the credit union for nearly 35 years and may be my last. First, they have moved to a main call center so you are not able to call the branch directly but have to be screened unless you know the branch extension which is not listed online. Starts automated. You have to fit their choices or fight the system to talk with a live person.... after that, you are on hold and then call back option for over an hour. I had papers that needed to be URGENTLY returned to another institution with a "Medallion Stamp" that could only be done at my bank. I was told to drop them off for review and I would be called for an appointment. What happened to customer service?
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June 2023 by zaid qutami
Update 6/1/23They said they will credited back to me , I am waiting,3/29/2023Zero 0 , Really I am disappointed from this bank , don’t trust it.I am complaining about the OnPoint Community credit union claim department as well as customer service and how they unprofessionally handled my claim. On December 27th I got stuck in the storm, my truck broke down in Indiana, no uber car was available in that area, so I googled it and couldn’t and taxi available, than I found Marion Taxi. They told me they don't take cash, and I have to pay in advance , so i don’t have no choice in this snow storm, I gave them the card number I waited for the cab for 30 minutes to arrive and it never arrived. I never received the service. I called them back and they hung on me. and no-one answered. I felt like it was a fraudulent company. I checked my bank account that time immediately and I was charged $197.74. It stated a still pending transaction.I called the bank immediately and asked them to stop the transaction, the banker stated that she will stop the transaction and cancel my card. I was left without a valid card. The next day I checked my bank account and the 197.74 charge was posted as: " DC Brandia S Taxi Serv Pearland TX ref#058283", and the bank has not stopped the transaction.I called again on December 29th. I was told to open a claim so I opened a claim. They said it will take up to two weeks. I called the bank in two weeks again and they said they could not find the claim. I called again to make a new claim. I did the claim and they said this is going to take from 14 to 21 business days. I did not receive any response when I arrived in Oregon so went to the bank in person, I talked to the banker, Mr. Tony Buccola. He stated that my claim was denied and that they did not do a good job in the first claim and did not provide any details. He opened another claim, I provided detailed information by email as well to him. But after 3 months My claim was denied In March for the second time. I still reached out to the claims department and I was treated very disrespectfully as if it is my fault that I got a fraudulent charge. I am disappointed, I am going to close my account and my wife and kids accounts , also my friend and his wife they don’t trust it anymore they closing their accounts too , I like to Support local bank but they don’t support us . For 197$ they can’t help me what if it’s more . I really disappointed ☹️.Response: I am well familiar with the your fraud process and how it works. My complaint was not about me knowing how to file fraud, or not knowing the process. I did everything from my end what is expected: I reported fraud, I warned the bank to stop the transaction. But, it is about your disregard to your customers’ need and failing your customer as a bank that put me in this situation!
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March 2023 by Al Cricket
The employees here are generally friendly, but there are severe hiccups in the way they handle things.Once I walked in and there were two people at the front desk. One was silent and standing behind the other who was likely a new employee. He politely asked how he could help. I said I just wanted to deposit a check, and he recommended that I go outside to the ATM’s. I did so, and everybody out there seemed angry at the ATM's. Finally it was my turn, and the ATM wouldn’t allow me to make a deposit. I go back in and explain to the new guy that the ATM didn’t allow check deposits, and he said, Yeah, we are having an issue with our ATM’s, they’re not working today.Another time I asked the head of the location why transactions are shown in a cryptic, nonsensical fashion that all employees did not understand. She actually did understand, and gave a full explanation. As to why nonsensical is preferred over sensical, she did not provide a reason.If you visit for some simple, easy transaction, and have no questions, you’ll be just fine.
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October 2022 by Kevin Kirby
I worked with Ryan today on a Business Account and he was great!
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September 2022 by Jacob Brown
Branch staff are just flat out weird, ask to many questions. Branch manager is even weirder. Go to the Fred meyer branches that are nearby, and you won’t get harassed and asked weird questions by the Branch manager. Super disappointed and it’s not the first time this has happened. Completely unprofessional staff/ manager, went down the road to a different branch and was taken Great care of. Avoid this branch if you don’t want to get harassed.
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January 2022 by Dr. Glen G.
Just made a visit and was pleased with service. Mara was the teller and she was both pleasant and professional.
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July 2021 by Kate W
I notified the credit union of my change of address by mail when I moved out of the area. Apparently mail is no longer an acceptable form of communication - I should have CALLED. Now, 2 years later, I am in the process of returning west and need to have access to my account it turns out it has been closed and fees charged every time a statement was returned for the wrong address. (The statement is actually a piece of paper - they have my number, they could have CALLED me). The remaining balance in my account was ALL TAKEN UP BY RETURNED STATEMENT FEES and then my account closed. My money stolen, no-one one reached out to call me. To quote the Supervisor Andy " It the money was that important to you, you should have reached out by phone 2 years ago". I am staggered by two things more than any - 1. a paper notification is no longer an acceptable form of communication - AND YET - when a statement, which is a paper form of communication, what mailed out to me, its return caused a fee to be charged on my account. 2. The Supervisors 'there's nothing I can do, you should have called us, that money must not have been important' attitude is astounding. What does that tell us about the individuals' and the organizations' interest in and commitment to customer service? I had held the belief that credit unions were friendly places to bank - in fact I have an account with Rivermark Credit Union and my experience of working with them has been amazing. Anyone reading this...if you are looking to choose between OnPoint and Rivermark - go with Rivermark. I am sure every financial institution take good care of accounts with high balances...but what is important is how they take care of people with small balances. In my mind, the money that I still had in my account, although not a lot, was there in OnPoints' care. To hear that the balance has been "fee-ed out" is both crass and a betrayal of trust.
