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October 2023 by Ann Marie S.
Purchasing a diamond ring is not an easy task. I knew I wanted to work with someone I could trust. I found not only Ken, but also Frederick at Kassab Jewelers. I can't say enough positives about both of them! They are both knowledgeable and most importantly, operate with integrity. Ken was incredibly patient and kind as I navigated the journey to find my perfect ring. Frederick too insisted that he was "not happy until I was happy" with every little detail. I felt everyone truly cared. It's challenging to find solid customer service and follow through. Ken and Frederick nailed both! I obviously love my ring, but I love it even more after such a positive experience at Kassab Jewelers.
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August 2023 by Michael Gage
Mark is Fantastic, always friendly and did an amazing job resizing my ring. ✨
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July 2023 by Nick Young
I recently had the pleasure of visiting Kassab Jewelers, and I must say their service was absolutely outstanding. From the moment I walked in, I was greeted warmly by the staff. Mark especially went above and beyond to assist me in choosing the proper ring for my new fiancé, providing expert service, history, and advice throughout the entire process. Mark's knowledge and genuine enthusiasm for jewelry were truly remarkable and made the experience even more enjoyable. He is quite assiduous about his work, and gave me his personal cell number in case I had any questions or concerns at any point. After I purchased the ring I was informed by Mark it would take 10 days longer than expected due to not having the proper band size that I needed in stock. I already had a photographer and a day picked out that I was going to propose to my fiancé and told him I needed it sooner. And without question he told me he would get it done for me no matter what. Three days later I got the ring.Suffice to say, Kassab Jewelers and Mark exceeded my expectations. I highly recommend them to anyone in search of exceptional service and staff who care about you and your most special moment.
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May 2023 by Mai Green
We will be back. Our experience with Kassab Jewelers in Lake Oswego was top-notch! We worked with Mark. Mark has excellent communication, education, overall quality delivery, and customer service. We will return back to Kassab Jewelers because of him. ?My husband upgraded my engagement ring for my 40th birthday. We purchased the sustainable lab-grown diamond ring from Brilliant Earth, including the setting. Why we went to Kassab...Brilliant Earth is an online self-service site. We did not receive the level of support necessary when buying an investment of this size. We did not have a live person to educate and guide us on the strength of metals or the integrity of the setting structure.My 4.0-carat diamond would constantly come loose. Brilliant Earth was willing to "review and assess" the situation but it would take up to 4 weeks without confirmation they would fix it. Yeah, no.Found Kassab Jewelers on Yelp and Google. Mark tightened the diamond and setting for me, but warned that it would quickly happen again due to the setting design, size of the diamond, and the softness of 18K gold metal we had picked. There was no infrastructure to hold the prongs together. Diamonds are stronger than metal and will eventually come loose again.He was right. ?Long story short, Mark fixed my setting and secured our diamond once, then we returned to fix it for good and reset the diamond. We found a beautiful Tacori setting that still fit our dainty minimalistic style. We customized the setting with platinum prongs with a hidden pavé halo with a gold base; allowing the diamond to be the focal point. I'm so happy with the setting and have so much more CONFIDENCE wearing my ring vs. worrying about losing the diamond.Mark was great at communicating via email, phone, and text - and text was my preference and he was so quick to respond and send photos, including status updates.BONUS: I also found out that Kassab can source sustainable lab grown diamonds as well - at a very comparable price. We will come back - because supporting a local family-owned and independent jeweler is important for our growing community.
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May 2023 by Mai G.
We will be back. Our experience with Kassab Jewelers in Lake Oswego was top-notch! We worked with Mark. Mark has excellent communication, education, overall quality delivery, and customer service. We will return back to Kassab Jewelers because of him. My husband upgraded my engagement ring for my 40th birthday. We purchased the sustainable lab-grown diamond ring from Brilliant Earth, including the setting. Why we went to Kassab...Brilliant Earth is an online self-service site. We did not receive the level of support necessary when buying an investment of this size. We did not have a live person to educate and guide us on the strength of metals or the integrity of the setting structure.My 4.0-carat diamond would constantly come loose. Brilliant Earth was willing to "review and assess" the situation but it would take up to 4 weeks without confirmation they would fix it. Yeah, no.Found Kassab Jewelers on Yelp and Google. Mark tightened the diamond and setting for me, but warned that it would quickly happen again due to the setting design, size of the diamond, and the softness of 18K gold metal we had picked. There was no infrastructure to hold the prongs together. Diamonds are stronger than metal and will eventually come loose again.He was right. Long story short, Mark fixed my setting and secured our diamond once, then we returned to fix it for good and reset the diamond. We found a beautiful Tacori setting that still fit our dainty minimalistic style. We customized the setting with platinum prongs with a hidden pavé halo with a gold base; allowing the diamond to be the focal point. I'm so happy with the setting and have so much more CONFIDENCE wearing my ring vs. worrying about losing the diamond.Mark was great at communicating via email, phone, and text - and text was my preference and he was so quick to respond and send photos, including status updates.BONUS: I also found out that Kassab can source sustainable lab grown diamonds as well - at a very comparable price. We will come back - because supporting a local family-owned and independent jeweler is important for our growing community.
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March 2023 by Ryley Wienert
You're in good hands with Mark Hoyt. I didn't know squat about diamonds or engagement rings. He was patient and knowledgeable. Taught me everything I needed to know. Delivered on relatively short notice. Responsive whenever I inquired about the status of the build. Most importantly, the ring impressed and she said yes.
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July 2022 by Tamra Trobetsky
I can’t say enough about how great Mark is at the LO location! He was so helpful and knowledgeable in helping us design a new setting using my original diamond. Everything was done and ready before our quoted date and it looks even better than I could’ve imagine. Marks communication and customer was amazing. I highly recommend going to see Mark at Kassab in Lake Oswego for any of your jewelry needs.
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July 2022 by Jason Tacchini
Mark is great to work with! Super knowledgeable and honest, and helped make the ring buying process as smooth as possible. He took time to meet on multiple occasions to show me different options and explained pros and cons of each to better inform the decision. A+ service and high quality products.
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June 2022 by Tyler Zickel
Words on a screen don't do enough to convey just how tremendous of an experience I had working with Mark Hoyt and Kassab Jewelers.I originally came to Mark in February of this year and sat down with him on two separate occasions to discuss and design a ring for my soon-to-be fiancee. He had even shown me multiple diamonds that he had taken the time to select for my review. Just before it was time to make it official, I had a work opportunity take me out of town for an extended period that put the entire ring process on hold, and Mark was incredibly gracious in understanding my postponement.I got back in touch with Mark in May to restart the project, albeit with a new budget. He immediately picked back up where we left off, delivered a GORGEOUS stone that was within my budget and personally set it himself. It came together even more perfectly than I imagined. He was even gracious enough to offer a personal guarantee should I want to make additions to the ring in the future.Just as impressive as the ring was Mark and Kassab Jewelers' care, respect and professionalism throughout the process. From start to finish, Mark was crucial in helping me understand the nuances of the diamond, how it's created in the lab, what options are available for care and insurance, and so much more - all things I were ignorant of as a first-time diamond ring buyer.I could not recommend Mark and Kassab Jewelers more highly, and I'm looking forward to working with him again in the future.
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May 2022 by Dannie Dang
I was looking for the perfect wedding band for myself and was lead to Kassab Jewelers based on the manufacturer that I wanted. I reached out for some assistance and Mark reached out to me. I went from Seattle to Lake Oswego after texting and talking with Mark on the phone. He is so knowledgeable. His customer service is top notch. After we placed my order, he kept me in the loop with status updates. Once my order was ready for pick up, he called me and sent me several pictures of my wedding band. Please reach out to Mark with any jewelry needs! I give him my stamp of approval!!
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April 2022 by Michael L.
Can't say enough great things about Kassab and especially Kevin. From our very first meeting he was very approachable and knowledgeable without being pushy. He had really good insights about all aspects of the diamond and ring that I wouldn't have been able to pick up if I had gone through an online jewelry store. After we had our initial meeting Kevin was very prompt at providing potential diamonds. I was able to select a beautiful diamond that my fiancée adores. The ring size was a little too big and we were able to resize it without any hassle. Thanks Kevin for making what could potentially be a stressful decision so smooth
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February 2022 by Stephanie A
Definitely recommend this Kassab location for your jewelry needs.Mark is a fabulous jeweler repairing a loose center on my Verragio engagement ring and bringing my husbands Mars band back to life after it was over polished at another location.Kevin is a great guy to work with as well, recommend him and see he’s at this location now.We’ve purchased my Verragio engagement ring, husbands band and some stunning blue droplet earrings from Kassab. Overall, quality has been excellent.Looking forward to returning for more diamonds in the future.
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February 2022 by TJ Barger
I went from having a ring I thought my fiance was going to like to having a ring that I knew for certain she would love. I worked with Kevin while I was there and he was phenomenal. I first came in with some ideas I liked, but no real idea what I wanted. Kevin coached me up, gave me tons of information, stylistic advice, and helped me build a picture in my head of what I wanted. He must have spent at least an hour going over the pros and cons of stones I had been thinking about, different metals, different cuts, channel-set stones versus bead-set, etc. It was an amazing experience and I can't thank them enough. Truly awesome people.
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January 2022 by Joseph Schrank
Can’t say enough about this place! With the help of Kevin my fiancé got her dream ring. We were hesitant to have a ring custom made for us but in the end it couldn’t have gone better! 10/10 experience and it won’t be our last time getting jewelry from here. Kevin is as professional and honest as they come!
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December 2021 by Joshua Alexander
The first visit we talked a lot about my fiancés takes and preferences, but also about what was important to me in the ring. We settled on a general idea of color, shape, style, and size. I felt good about it but I did not expect the work Donna would put in for me.Between the first and second visit Donna tracked down a band that was absolutely perfect after being on the phone with Verragio for ever advocating for me, and also rushed to bring in center stones for me to look at.She showed me multiple center stones and actually pushed me to the cheaper one because it fit my goals! I am so glad I trusted her and it was so refreshing having a sales person on my side and not just trying to push the most expensive product.After ordering the ring Donna stayed in constant contact with me, always updating me, and always making me feel like she was part of my team and not just a sales person.The ring was supposed to come in Monday but it was delayed... I am supposed to propose this week.... Donna please help!!! Donna jumped into action and had her bosses on the phone to help me get that ring!With this being one of the most important purchases, and also one of the largest purchases.. I can't thank Kassab and especially Donna for being part of my team and helping me so much. I will be working with her again to track down the perfect wedding band and a ring for me. She has definitely created a happy customer who will definitely return
