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“S.W. B Lake Oswego. I was out from out of town buying a truck that was suppose to be a done deal. I needed more money, I arrived at the bank at 4:45 with no appt. I knocked on the window fully expecting to be turned away, because that's what would happen at my home branch in Roseburg. Nope the girl was super nice even though I probably looked more like a bank robber at that point. I was pleasantly pleased with their customer service , polite and friendliness that didn't feel fake....Thanks”
“Can be busy at times, but the staff makes it an awesome visit. Everyone is so quick to judge and complain about one issue, Be fair. Employees always have fantastic attitudes and treat everyone fairly. Most people post negative reviews due to their own personal issues not being immediately fixed..”
“Came in today nervous about depositing checks because I have never came in person to deposit a check before. Valerie was so nice and so accommodating, she showed me a lot of resources within the app and just relived my anxiety. Best service I have ever gotten at US Bank. Next time I have to go in person to the Bank I will definitely be heading to this branch. Thank you Valerie!!”
“Customer service is amazing ! I have all my business needs met plus people who know who I am and what I need. Also appreciating how Banner treated people during the pandemic - helping them get PPP loans and stay a float during rough times!”
9AM - 5PM
522 A Ave, Lake Oswego
Banks
“Andrew at the drive through window has the best consistent attitude/customer service skills I have experienced at this branch. Although I cannot see through a mask (lol) I can tell there is always a smile on his face.”
9AM - 5PM
256 A Ave, Lake Oswego
Banks
“Service went above and beyond to help me and my husband get our account up and running. I have a feeling anywhere else our situation would have been more of a hassle and I’m so happy it went so smooth. Thalia was amazing at guiding us through the process and patient with all of our questions.”
“I was impressed with the responsiveness and professionalism of the branch manager at this location. I had a time-sensitive request, and they immediately understood and took care of it. I would recommend this branch to anyone.”
“The service here is consistently TOP NOTCH. As a long-time B of A customer, I recently came in and opened a checking account with my teen. We were seated and patiently walked through the process, taught new skills of online banking and treated as valued customers. (And seriously, my teenager has never been treated with this much respect and seen what true customer service is really all about!). Thank you so much, Luke Potts! You really made our day and made a new milestone in her life a great one! This branch of Bank of America is why I will never give up B of A after 35 years, no matter how many online banks have tried to tempt me!”
“Awww, I miss this old financial center and the customers I used to serve there. I'm still working for BofA so I'm very grateful, but the people in this area were all so very kind and friendly, it just makes me miss seeing them all.”
“Great experience with refinance of my car loan! They took what was not a great situation for me, and made it much much better! Super professional at all levels of service!!! I've never really considered opening up an account but after such a great experience, I'm going to do so.Update: Ryan in Business Banking is amazing !!!!”
9AM - 5PM
16210 Bryant Rd, Lake Oswego
Banks
“A shout out to the teller Yusuf, who by all I could perceive is the only one who actually works there. This sweet young man was put in a bit of a rock and a hard place by me I'm afraid to say. I'm the mother of a special needs child who was recently laid off at my job of 7 years, and on my way to a new job. My whole family has been sick with the stomach flu and I finally got my unemployment check. I needed to deposit it as quickly as possible on my way to work but had not anticipated so much road work. All the jostling was not helpful and being stuck in traffic made the situation a bit more dire. By the time I reached the branch I was in incredible pain and in need of a restroom quite badly. This young man followed procedure as best as I could tell, I struggled through the deposit, went ahead and signed my name in a ledger that said "Guest" and I was the second name there. So this kind of thing does happen once in a while it seems. I asked if I could use the restroom and after checking my ID, he pointed me to the restroom and gave me permission and directions. I finished up and the woman who had been sitting behind his stand who didn't bother even looking up when I came in, with no greeting and neglected to help him find the papers he was looking for to assist him, or me. This woman is now glaring at me while I'm washing my hands. Only one question. Not, "Are you okay ma'am? Is there anything you need?" No, no. She asks "YOU KNOW YOU"RE NOT SUPPOSED TO BE BACK HERE, RIGHT? DID YOU SIGN IN?" I told her , yes, I signed in, I have permission, I made a deposit. I'm a customer. She was followed up by an Asian lady who came out of no where, because she certainly wasn't in the lobby when I arrived giving me the same riot act and chasing me out of the bathroom. Yusuf was compassionate and though he probably knew he was going to get in trouble, probably even written up for letting me have the common decency of using the restroom without the need for embarrassment, the two other women certainly did not. Is this how they taught upper management Customer service? Is this really how you treat your customers? Jesus Christ. Yusuf gets a gold star for being an awesome human being. He gets these five stars, that's for him. As for me. I'll just stay on my side of the tracks where the Key Bank Tellers and Management are welcoming with smiles, offers to assist and superior customer service.”
“I made a big mistake on my account and Patrick helped me through every step of the way. I am so grateful for his patience and dedication to supreme customer service.”
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“Brad the Bank Manager is a knowledgeable financial asset. He helped us with many large wire transfers, financial advice on complicated transfers and processes. He is professional while being warm and friendly. I would highly recommend Brad for any large and important banking/financial services.”