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“Can be busy at times, but the staff makes it an awesome visit. Everyone is so quick to judge and complain about one issue, Be fair. Employees always have fantastic attitudes and treat everyone fairly. Most people post negative reviews due to their own personal issues not being immediately fixed..”
Open 24 hours
333 S State St, Lake Oswego
Atms
9:30AM - 1PM
16210 Bryant Rd, Lake Oswego
Atms
“A shout out to the teller Yusuf, who by all I could perceive is the only one who actually works there. This sweet young man was put in a bit of a rock and a hard place by me I'm afraid to say. I'm the mother of a special needs child who was recently laid off at my job of 7 years, and on my way to a new job. My whole family has been sick with the stomach flu and I finally got my unemployment check. I needed to deposit it as quickly as possible on my way to work but had not anticipated so much road work. All the jostling was not helpful and being stuck in traffic made the situation a bit more dire. By the time I reached the branch I was in incredible pain and in need of a restroom quite badly. This young man followed procedure as best as I could tell, I struggled through the deposit, went ahead and signed my name in a ledger that said "Guest" and I was the second name there. So this kind of thing does happen once in a while it seems. I asked if I could use the restroom and after checking my ID, he pointed me to the restroom and gave me permission and directions. I finished up and the woman who had been sitting behind his stand who didn't bother even looking up when I came in, with no greeting and neglected to help him find the papers he was looking for to assist him, or me. This woman is now glaring at me while I'm washing my hands. Only one question. Not, "Are you okay ma'am? Is there anything you need?" No, no. She asks "YOU KNOW YOU"RE NOT SUPPOSED TO BE BACK HERE, RIGHT? DID YOU SIGN IN?" I told her , yes, I signed in, I have permission, I made a deposit. I'm a customer. She was followed up by an Asian lady who came out of no where, because she certainly wasn't in the lobby when I arrived giving me the same riot act and chasing me out of the bathroom. Yusuf was compassionate and though he probably knew he was going to get in trouble, probably even written up for letting me have the common decency of using the restroom without the need for embarrassment, the two other women certainly did not. Is this how they taught upper management Customer service? Is this really how you treat your customers? Jesus Christ. Yusuf gets a gold star for being an awesome human being. He gets these five stars, that's for him. As for me. I'll just stay on my side of the tracks where the Key Bank Tellers and Management are welcoming with smiles, offers to assist and superior customer service.”
Open 24 hours
522 A Avenue, Lake Oswego
Atms
“They have a drive through with a real person in it! Dog treats and cookies available in the lobby. Tellers are all really nice and willing to go the extra mile. Even when waiting for our checks to get processed, they kept coming up making sure we knew they were still actively working on the issue. Bank lobby itself is bright and clean. Excited to hopefully make this our regular branch.”
“I like this bank because how friendly people here are. If you come here ask to talk to Anna. She will help with everything you need and will make more suggestions. Happy and smily place to stop by. Total change from years back when you wanted to avoid this place for sure. Management makes all the difference. Thanks.”
Open 24 hours
16555 Boones Ferry Rd, Lake Oswego
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Open 24 hours
505 A Ave, Lake Oswego
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“Brad the Bank Manager is a knowledgeable financial asset. He helped us with many large wire transfers, financial advice on complicated transfers and processes. He is professional while being warm and friendly. I would highly recommend Brad for any large and important banking/financial services.”