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July 2024 by S H
Came in for a battery issue. Pretty standard. When we walked in two young guys were laughing and playing with one another yet as soon as I asked for assistance they shut it down. The one associate abruptly went to the back without a word. I was left wondering if he was helping me or not. Minutes passed and an older gentlemen came out and asked me if I was being helped to which I replied that I wasn't sure. He started helping another customer when the guy came out holding a handful of wrenches. He came out to my vehicle and stated after minimal effort that he didn't have the right size wrench for the battery. And by didn't have he meant they didn't carry it or have it in the entire building. It's a standard size because it's a standard battery...
Weird right? I couldn't figure out why or how this was his attitude but realized it wasn't my problem and that there were plenty of other businesses willing to help me.
Really unfortunate that this guy was so unprofessional and weird with customers yet so giddy and excited about his coworker.
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May 2024 by Doug Gardner
Cody in at the La Grande store is an extremely helpful and knowledgeable customer service. Very nice and willing to go above and beyond for the customer. I know that for a fact, as he has done it for me several times. He is a keeper as an employee
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April 2024 by Garryann Briand - Latak
Good customer service
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April 2024 by Gail Hescock
Horrible experience. Wrong part, argumentative staff and would not listen to the customer. Will not go there again. Go to car Quest instead.
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February 2024 by Celeste Lewis
Wow, what a wonderful experience!! While vacationing in Enterprise, the 12V battery for my Kia Niro EV decided to die! I went to Les Schwab and while they could get the battery, it wouldn't be available until after we returned to Portland. So we called O'Reilly and Cody worked hard to find us a new 12V battery IN LA GRANDE! Working with the local Ford dealership, he found a battery that would fit in the tight space Kia provided. While we drove to la Grande, he picked up the battery from Ford! Not only that, he installed the battery for us while we waited. This is A++ service. I am so grateful to have experienced such kindness!
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February 2024 by Joe Hedrick
Friendly staff. Very helpful
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February 2024 by James Kloer
They always seem to have what I need
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December 2023 by Kim Baggerly
Fast helpful clean and very friendly customer service !
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November 2023 by Kris
Asked for bolts for brake caliper on a 2005 accord, I have bought from this store several times. But the two geniuses working were “too busy” to find them so they said they didn’t have. So frustrating, this place used to have several competent employees, what happened?
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November 2023 by Sarah Cook
Cody was so helpful with our car issues. Thank you for getting us back in the road!
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November 2023 by Keri Ballard
Kenny was professional and helpful in obtaining the right part.
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October 2023 by Amaya Owen Tourtue-chambers
Clean store very helpful staff
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August 2023 by Zach Botschon
Cameron is the best, highly recommended
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August 2023 by México Moreno
Faster service
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August 2023 by Pigtail Bbq
Helpful
