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March 2024 by Brian H.
great service, above and beyond i needed a large box to ship a guitar, i usually use their 48x15x15 and there were no more, when i mentioned what i ship the guy working the front desk retrieved a perfect box size and shape to do exactly what i needed free of charge. i should have gotten his name so he would be rewarded but i suck. when i have rented from them in the past they were quite easy to deal with and quick.
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December 2023 by DAVID WRIGHT
The staff was excellent, kind, and very helpful. However, the truck's driver seat belt did not always work.
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December 2023 by Joe Pacal
The young ladies with Team U-HAUL at this location were amazing - fast, friendly, efficient... They checked me out quickly and courteously, then got after that trailer I returned, checking tire pressure, inspecting and making sure it was ready to go for the next customer. I was impressed!
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September 2023 by Frank Calfo, Jr.
This location has a great selection of modern equipment (the van we rented has a backup camera) to choose from, it’s easy to access, there’s a gas station two blocks away to fill up after your trip. And the folks that work here are very kind, helpful, and cheerful
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July 2023 by Jessica Mulvey
Charles and Nina I think their names are. Great customer service and so worth the money! The truck was practically brand new on the inside of the cab. Can’t emphasize enough how great the customer service was. Thanks guys for making that part of the move easy breezy.
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July 2023 by HA
Nina literally saved my whole moving experience, so grateful they have people who care. The truck itself was very clean and in the exact condition it was listed in.
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July 2023 by Mary Naegle
The trailer broke down, lost a tire and found out the brake drum was destroyed. I was not able to use the trailer for the remainder of the time I had booked it and no replacement was offered leaving me with no way to move the rest of my furniture. I was offered a refund but have not seen the credit to my account and it has been over a week since this occurred. Still waiting on my refund.
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July 2023 by Jill Neubauer
The customer service was excellent and the process to check out the truck was quick
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May 2023 by Abbi F.
I was half an hour late picking up my rental, a standard 8 foot pickup. Instead of even mentioning that fact, they extended the length of my rental for a half hour. When I realized I wasn't going to be able to return it on time, I went on the website and extended it, and I extended it one or two more times after that. The final time that I tried to extend it, the website informed me that it was due to be picked up by another renter at 9:00 p.m. and that I would be unable to extend it out any further. So I got on the live chat, because the local store was already closed for the day, and the agent extended it farther out for me. I encountered an unexpected problem which required me to pull over and I knew I was going to be late returning the truck. I was distraught but aware that I may be charged for an additional day's rental due to it needing to be returned for someone else to rent it out. When I did return the truck, I noticed there were other trucks in the lot so I was confused about why the one I had rented was earmarked to be rented out to someone else at that time. But, when it was all said and done and I finished with the return, I was very pleasantly surprised to find out that I was not charged an extra day's rental and, because of that, if need be, I'll gladly rent another U-Haul from that location.
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May 2023 by Blake Juttner
Juana G. was extremely helpful and patient. I was impressed by their amazing customer service. The prices were far cheaper than I had expected as well.
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May 2023 by kimberly clarke
The guy who waited on me at U-Haul they made it really simple to reserve a truck and then come pick it up
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February 2023 by Not your average garage Hey Jack
Place was spendy for when you wanna buy something from them. Rental prices for the most part ive had pretty reasonable experience with them not charging a absurd amount. Customer service was good, and helpful.
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December 2022 by David Haynes
There is ample room to maneuver a 26' truck and auto trailer in their lot. (unlike L.B. CA.) We hadn't even stepped in the office when someone was checking out the truck and trailer and getting us checked in. We were on our way in about 5 minutes, and heading to Our New Home in Klamath Falls!! Thank You So Much, Sincerely, David & Katherine
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November 2022 by Cameron Hansen
Amazing service!!! These guys go above and beyond. Could not ask for more helpful, friendly people there!
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October 2022 by Jemma J.
Great experience! We gave them very little notice for renting a trailer, but the online process went smoothly, and they were prepared for us when we arrived at the facility. We also appreciated their pleasant and professional attitude.
