-
March 2024 by Elisabeth Eye
This was my first time buying a vehicle from a dealership- I wanted to avoid all the issues that came from going private. Boy, was I in for a surprise. First, I set up a test drive via email & phone but when I get there the day of, it mysteriously was on the back lot for "repairs". Then my gullible self gets talked into buying a different car. Now, that would be fine except this car won't pass smog & the mechanic shop said the check engine light had been turned off. I tried for weeks to contact them (I live a few hours away) but NO ONE WOULD ANSWER MY CALLS. When I did finally get someone, they straight out lied to me saying that it wasn't their responsibility to fix. A few months later I get a call from them asking why I haven't registered it- because I was saving to get it fixed! The only reason why I got any satisfaction from them is because I threatened to sue them (and I'm not some sue-happy type). This made them come get it, it took a month and a bit to fix, they brought it back, all good, right? Wrong. I've now had my vehicle back, smogged and all legal for a few weeks AND THE CHECK ENGINE LIGHT CAME ON AGAIN. Yes, I bought used but come on. Never buying from these people again. The lack of service, and the lying, and avoiding my calls was outrageous.
-
March 2024 by Jake Knowles
Great customer service, fast and friendly staff. Made the car buying experience a breeze. Would definitely refer someone to this dealership.
-
March 2024 by Farmers for Truth (Big Al)
Very nice and clean dealer. Coffee bar is free. Nice snacks are free. Card vending machine for extra snack options. Then even have free jerky strips. Parts guys are very nice. The young blonde lady that greats you is very knowledgeable and will escort you to wherever you need to go. Prices for parts are expensive but service makes up for it and the cleanliness is top notch
-
March 2024 by Don Lawson
I bought a new 2500 yesterday from Scott , I gotta say the whole group there was professional and I got a great deal . Also enjoyed driving down from Bend Oregon , definitely give these guys a shot !
-
March 2024 by Rachelle Manning-Smith
We can't thank Rex Barry and Simon Smith enough!!! My husband and I came in looking for a trade, we had a 3500 dually that was simply too big to fit our needs and we wanted a smaller truck. We'd seen a GMC listed on their website we liked, and Rex took us straight to it. Too many sales people talk too much while a customer is looking over a vehicle (I push all the buttons making sure everything works lol), but Rex let us do our thing and was there for questions when we had them. Working with Rex was fun; he was very friendly and professional, he didn't beat around the bush or try to push us into anything, and he bent over backwards to get us into the truck we fell in love with. Simon Smith took us through all the finalizing paperwork and he was also very pleasant to work with, very nice conversationalist!! We will be going back to Lithia Jeep Chrysler Dodge when it's time to buy our son his first vehicle, they had the best prices in town for a dealership and the customer service experience was on point. Very happy we went there for our truck!!!
-
March 2024 by Natasha Houston
John is always professional. I was in town for just a day and he was able to squeeze me in. The service was quick and fixed the issue!! Thank you!!
-
March 2024 by Taimane Laupola
Professional, knowledgeable and dedicated to helping customers.
-
March 2024 by june Cox
I will never ever send anyone to lithia of Klamath falls There are only 2 people in there that are making it right for me and my husband
-
March 2024 by Geno Lederer
My review is 3 parts 1 the sales team gets 5 stars, the service advisors get 0 stars, the people in the service department that actually do the work get 4 stars. The service advisors need some customer service training or to be replaced, your short staffed problem and lack of parts availability is your problem, not the customers.
-
March 2024 by Jesse Hill
0 stars or negative stars. This place will rip you off. I bought a 2019 vehicle from them and it was broke down in less than 3 months. I took it to them and the held my car for over 2 months while I made payments on a car that I couldn't even use and then they threatened to keep it. DO NOT BUY OR GET YOUR VEHICLE FIXED HERE DO NOT!!!! Super bad, they are there to rip you off, now I'm paying on a 20k dollar vehicle that I don't even have or can drive.
-
March 2024 by Shawn Brownfield
Absolutely excellent experience. Daniel Smith was awesome. He helped us to trade in our vehicle and find a more suitable one in the process. He was friendly, kind, and good spirited the entire time. We were there at open and drove off the lot in our new rig by lunchtime. Simon in finance and everyone else we got to talk to were friendly to me, my wife, and our two daughters. This is the second vehicle we’ve bought here, and it won’t be the last.
-
March 2024 by John Henderson
Gross. Unless there is a great deal on a vehicle you have had your eye on, stay away. You will feel like you got "slimed" when you talk with any salesman.
-
February 2024 by Israel Alarcon
Bought a car today, and my experience was amazing. Kaleb Baxter helped my wife and I get into a vehicle that fit us. He was very patient, kind and didn't rush or be pushy trying to get us into any car. Thank you so much Kaleb, we appreciate all your help.
-
February 2024 by scott stuart
Got my problem fixed at no cost
-
February 2024 by Lynn Armstrong
Great service department. Vehicle was cared for very promptly and professionally.
