-
February 2024 by Kenny G.
I had a vehicle reserved. Showed up to pick up vehicle and it wasn't there. The only rental available is grossly disgusting and smells like a dirty hotel room. There is animal prints allover the bck seat and I cannot run the heater as it reeks of cigarettes. I had to go buy seat covers just to sit in the rental. First time renting a vehicle and horribly disappointed.
-
February 2024 by Rich Davis
I have rented here or dropped of here several times. now they tell me I must present a utility bill. I do not have that in this area so it is impossible. I was going to give them one more shot at getting it right after the last several attempts where they didn't have the vehicle I reserved and downgraded me. Never again will they get my business.
-
February 2024 by Mike Moreno
Great place very friendly staff
-
February 2024 by Abbi F.
The monopoly that is our car rental company did not service the car before I picked it up and I ended up being stuck on a mountain 4.5 hours after leaving Enterprise, due to it overheating because there was absolutely NO ANTIFREEZE in it. There were no visible signs of leaking or spraying or anything else. I had to park it overnight because the local office wasn't open. Fortunately the main company allowed me to add what antifreeze I had access to and drive it to the local store to be exchanged. The local store agree to reimburse me for the cost of the antifreeze and they made good at the end of my rental term. And they found me an all-wheel drive in Oregon in the middle of winter so that was helpful.
-
February 2024 by Jorge Banegas
Good attention
-
January 2024 by Gary ..
I have rented several times at this location and always recieved exemplary service .. excellent most dependable SUV'S and TRUCKS .. for the best price .. they will take care of you in the best possible way !
-
December 2023 by Denise Britain
Wonderful people in the Klamath Falls office. Friendly and fun
-
December 2023 by TJ R.
I've had super duper experiences here for over a decade. Staff is always the best! Cars are clean. Not easy to adjust to the post COVID rates, but obviously $40 weekends are gone for good
-
December 2023 by Aubrey Enosaran
The team at K. Falls is absolutely amazing. They always make sure I'm taken care of and they are super attentive to everyone that walks through there. Even under pressure they make it a smooth pickup!
-
November 2023 by Tracy Bowen
Enterprise in Klamath Falls, OR has taken excellent care of me and my rental needs — all year long. From the customer service team in the office to the auto detailers that clean the cars between rentals — everyone is so professional and friendly. They work very hard to prevent any customer from having to sit in their lobby waiting for a car to be ready, or waiting on paperwork or the like.The last time that I rented an SUV (October 19-23, 2023) I left my wallet in the car between the seat and the center console. My wallet had cash plus 11 credit cards in it that could have been a disastrous mistake on my part. However, the detailer personnel immediately found it and did everything they could do to first inform me that they found it and second to make sure that when I had an opportunity to pick it up from their office — that everything was just as I had left it. I am so grateful that the customer care team really cares about their customers!Kudos to you all!
-
November 2023 by George Ormsbee
Due to having a son that is 6,7" we rent a large SUV when we travel. I have had issues in the past from other providers, getting the size vehicle I require. ENTERPRISE went the extra mile to get us into the vehicle we required. They called us ahead of our reservation to inform us that they might need to move to a later time on the vehicle re required. Then called us early to let us know it was in and we did not have to wait until later in the day for the vehicle. Customer service was awesome and we have enjoyed working with ENTERPRISE Rent-A-Car.
-
October 2023 by Andrea L.
We were visiting Klamath Falls for the first time. We were arriving by train so we didn't have a vehicle. We were struggling to find a vehicle to rent and our trip almost got ruined because of someone on Turo. We decided to take a risk and visit Enterprise on the day we arrived and see what our options were. Enterprise came through and we were able to rent a car for the weekend. Literally saved our trip and allowed us to visit places we wouldn't have if they didn't do what they did for us. I know they are the only car rental place in Klamath so they could easily take advantage of that but they didn't. Everyone there was kind and accommodating.
-
September 2023 by a skwab
Planned a trip to my friends wedding, reserved car couple weeks ago and when I go to pick up car they don’t have a car ready.
-
September 2023 by Kate Eight
What a Great staff, efficient, kind, helpful, Linda was just wonderful, definitely ? will use again and recommend ?
-
August 2023 by Tim Murphy
The two ladies worked very hard to get the SiriusXM in our rental car.
