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May 2023 by Joshua G.
Wish there was a no stars way to say that this place needs employees with honest integrity. You tried to short my sister 1k. You put it in a sealed bag and didint count it in front of her. you say you always have two people count it? So I'm sure there is some sketchy numbers coming from this bank. Count it in front of your customer and don't try to hide 1k. USBANK needs to hold their employees accountable. check video logs.
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October 2022 by Charles R.
This particular Branch has the Rudest and worst customer service out of all the branches just Horrible, if your in a hurry or need friendly service don't come here!!!Not Sure why but pretty much all US Bank branches are going down hill, Why is that?
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October 2021 by Jess R.
Went into the lobby, one person at the window, one in line. Guy from a desk grabs the man in front of me. Ok. Man at window leaves. My turn, right? Nope. This broad looks at me and proceeds to walk off. Does other work. I'm in a hurry, being ignored, and since they close at 4, I have no time to get to another branch. I need a temporary bank card, immediately to pay bills and can't wait until tomorrow. I have no way to access money since card was taken. Finally, after 25 minutes, and by now 3 other people are waiting, the banker at the desk comes and asks me if I'm them. I said no, I was here. He tells me as soon as he helps another man he will be right with me. The 2 men speak up and tell him I was here first. I tell him I'm in a hurry. The bank is now closed and he tells me to go to the drive thru. 10 minutes later it's finally our turn. Get up there and request a temp card, easy right? She is doing something else. Then i make my request, and she's taking forever and finally says there's an issue, I need to park while she calls support? I've never been ignored or treated this way in 17 years but the last few months this bank is slipping. Every single time I buy anything online they shut my card off, as well, and don't tell me, they just let me be embarrassed and declined at a counter or checkstand. End of story? 47 minutes after walking into my branch, I had a temporary card which I activated at the ATM and then it wouldn't let me make a withdrawal. I'm transferring it all to usaa, without even having a branch in my state, they're doing a better job.
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May 2021 by Doris S.
I had to leave this bank. i made a mistake with my password for online banking. The bank wanted to send my a texted cod, but I had no way to receive it . I went to their online help page, the bank's personal representive who had previously been great to work with but could not help and then talked to the branch manger, who was no real help, suggeating an obscure website that might help. The only way I accessed online banking again was to leave US Bank. Why would I stay with a bank who would not help me with what should have been a fairly simple issue. It made me sad.
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October 2020 by Bob Palmer
I think US Bank is the only bank in Salem\Keizer that has not opened their lobby!
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November 2019 by Andrea D.
Need to update their business hours. Took a 30 minute detour since website states they are open until 1800. Showed up at 1730 and drive through teller as well as lobby was closed with sign stating on door that they are closing at 1700.
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January 2019 by Alex W.
Holy cow, I haven't actually been into the bank for a while (yay online banking!), but I went in today and EVERY SINGLE employee called out a friendly greeting, which was unexpected but pleasant! The current staff is extremely helpful and friendly.
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November 2017 by Haylee S.
Worst customer service ever. Chris lied to me about speaking with a manager. Charged me to pull money out of my own account. Closing account with them asap
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December 2016 by Mohamed Tabib
an ATM machine.
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November 2010 by Jimmy Jones
Worst customer service in Keizer. Employees ignorant of their own policies. Avoid like the plague.
