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August 2023 by Angie Fickel
I was given a terrible offer for 2 vehicles. Total slap in the face offer. $750 for truck & $1500 for 2006 Monte Cralo with under 100,000 miles. Then they also wanted cash down. I was told there was some wiggle room in the price of the truck I was looking at. $100 is not wiggle room! Then at I'm going back the next day to possibly negotiate they already sold the truck!! Sales man wouldn't answer our phone calls&never once said the truck was already sold! Finance guy was super rude!I WAS repeat customer. NEVER AGAIN
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October 2021 by k Jen
Great customer service, cars are kinda pricey.
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June 2021 by Xachaniwa Trucking
Our sales person was Bill Scott. If your looking for a honest person to buy a car from, he's your guy. It was nice to get a reliable vehicle for a good price.
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March 2021 by David Payton
Good fun..Some nice vehicles.
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January 2021 by brighterdoug
Had an annoying vibration. Did some online searching. Maybe a cylinder wasn't firing? Sparkplug maybe? Bought the Oldsmobile Bravada at Guaranty 17 years ago. Took it in. Thermostats and coolant issue. Hmmm. How would that fix a vibration? It worked! They know what they're doing. Larry is Great! It could've been the cooling fan out of synch? Now a smooth Inline six cylinder again. Thanks! Great service department!
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October 2020 by Abby Sullivan
I just bought my first car at guaranty and everyone was so nice! I'd never been through the process, and they where more than happy to help me. The salesman that helped me was named Henri, he was super helpful, answered any questions I have. I highly recommend guaranty to anyone looking to buy a car. I will be back the next time I need a car!
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September 2020 by Jason Watkins
Just bought a car from here and they did an awesome job at taking care of us and making sure we were happy .I said something about the tires bam fixed it ,said I didn't care how the front end was handling and immediately had shwabys take a look and go threw everything and we couldn't be happier my wife loves her new dodge ❤ thank you guys.
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August 2020 by TIFFANY URIBE
I contacted Guaranty after finding a car online that was listed at their website and started to work with Byron Rentflow. I am located in California and had some concerns about buying a car out of state. This was all complicated by COVID as well. However Byron listened to our concerns, did his best to answer all the questions, and explain to us the process with an out-of-state vehicle. The entire process was transparent -- there were no hidden fees or selling of additional accessories and services that add thousands to the price. We were especially impressed with how Byron went to bat for us to try to get us the best deal. Lastly, Byron drove the car from Junction City to a location more convenient for us to pick up. This was beyond anything I could have ever expected of a salesperson! Overall, I am really impressed by Guaranty and especially with Byron. If you're looking for salesperson before you go into this dealership I highly recommend using Byron Rentflow.*This review was also posted on yelp
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August 2020 by Lorri Morgan
This was the best car buying experience I have ever had. Brandon was awesome. I bought online on a Sunday and my truck was delivered to me (165 miles away) on Tuesday. They listened and presented me with 1 deal within the terms I specified. Best experience ever! Thanks Brandon!
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May 2020 by Garrett Kitchell
There helpfull polite....out going....and all around great people to talk too about cars
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February 2020 by Karen K.
I went to Guaranty Used Trucks on October 31st, 2019. I was in the process of selling my home and had decided to purchase a new van and fix it up into a conversion van. I researched all the types of vans on the market and came to the conclusion the Chevrolet Express was the best for my investment. I checked with Kendal and they had a new van but it was too short and I needed the larger model. I saw Guaranty had a Chevy Express van and went to check it out. I spoke to a man who let me test drive the van. He seemed friendly at first. During the test drive, he suddenly got quiet and stopped talking. They were asking $31,000. I told him I have exceptional credit and am retired military. I made an offer on the van for $25,000 dollars. He laughed and said NO really loud, and then told me he likes to be honest. He never stated he would be willing to sit down and negotiate. On the way back to the dealership he bragged that he's been with the dealership for 30 years and he knows the owner really well. Well, you seem to be so established, and you think my offer is a joke or you think I'm a joke? Fine, I will TAKE my absolute amazing credit and my down payment and my integrity somewhere else! And you can keep your 30 years and sense of humor. I bought a new van at Lithia in Medford! And I got a better deal from them than I could EVER have received from Guaranty! I wrote another review on Guaranty's RV parts. After this whole sad sales persons failure to sell me that van, I decided to give Guaranty the benefit of the doubt and purchase my van conversion parts from them. That ended up being a real waste of time! And NO ONE ever contacted me after the incident. The owner posted on my review I was contacted. I was NOT contacted, and contacting me on Google or Yelp reviews does not count! If you or one of your staff had actually contacted me to rectify the matter and clear it up I would NOT have written a poor review of your RV parts store. I've spent over $8,000.00 on my build and none of it was spent at Guaranty! My money is spent at other local retailers or online. Good day to you sir!
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February 2020 by Brandy Fultz
Got the Jeep I wanted and had fun doing it yayLoved the experience yay ? thanks Kevin Parker
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February 2020 by Seth Crowe
Patrick helped find a nice car I could afford. Rich got me financed even though I have no credit :) very happy! Love the car! Thanks again!
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October 2019 by Mayzie Elizondo
Strongly recommend Bj Apker, he was so patient with me throughout the whole process, and went above and beyond to help me out. Found the car of my dreams today thanks to him, definitely recommend this place to anyone who’s searching for a reliable vehicle. Thank you!!
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May 2019 by Dennis Schwarm
I wrote this on the used truck site but also wanted to acknowledge Patrick Ramm who PATIENTLY started me on this process of buying a ‘newer' vehicle.
