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9AM - 5PM
515 N 5th St, Jacksonville
Banks
9AM - 5PM
600 Biddle Rd, Medford
Banks
“Quality customer service I was an a-hole cuz I'm suspicious of banks in general. I thought I lost my wallet and blamed staff. I ended up being the villain. Moments like this remind you to stay calm.”
9AM - 5:30PM
222 W Main St, Medford
Banks
“Thanks again Laura for helping me out on your own time this morning! You are awesome and saved me a trip back! There’s a reason your a manager, keep up the great work!”
9AM - 5PM
2323 Ave H, White City
Banks
“The person who assists me in Spanish is very friendly and I have always been satisfied with his help with anything I needed on my account. I thank the bank for having such a helpful and kind and gentle person like her, I guess her name is Joselyn…. But she is the only one who speaks Spanish. I mainly give her my 5 stars, thank you very much miss!!!!!”
“Today I will give them a great rating. BRENDA, was the teller who helped me. My bankcard had been hacked again and she went above and beyond to help me take care of my business. She made sure that my card was activated and ready for me to use again after giving me a new card. Usually the lines in this bank are long, today was no exception, but the clerks were working hard to help people. I was in the bank less than fifteen minutes and she told me get some ice cream on your way out, because it is a hot day and it will help cool you off. She did a great job and was very polite and gave great customer service.”
“I just had an awesome experience in the bank with my son. My son got a check issued to him and he is a minor. I do not live in town and had to drive over. They were helpful when I called to ask about cashing and even remembered who I was when I came in today. They also gave my son a super cute piggy bank to start saving money. Thank you ladies for all your help today. You are awesome.”
“Who doesn't love a local rogue credit union, the branch employees always have good service the employees are fast at their work and efficient. Love the people that work there they are always so friendly when I walk in.”
“I went in to cash a check with a Bank of America check, even though I'm a member of KeyBank, there was a hold put on the check and I was only able access 1/5th of the check until the following day. Seems kind of ridiculous but whatever.”
“My favorite location. It's quick and the employees make it very simple! I'm always happy to see Irma or Randi there every time I go. Thank you, ladies for being so kind, patient, and helpful!”
“The new Central Point building is amazing! Love the new ATM machines, use as ATM or works as drive thru with live employee. Waited until banking with RCU for year and must say they are great in all aspects of services. Have never had any problem, however they stop debit and credit card activity some times on new online payments or odd transactions but I think is good safety measure, and promptly contact you to make transaction online process once verified. Customer service is great!”
9AM - 5PM
131 E Main St, Medford
Banks
“Aylanah was very helpful in helping us open a checking account during our lunch hour. The appointment was so quick we were still able to go to a restaurant and spilt a plate of food! She made the process easy and picked a very cute debit card picture that resembles our new puppy, Pepper. Overall I love US bank!”
“This review is less for Wells Fargo and more for Tika that works at this branch. She solved a problem that we both thought was unsolvable because she took extra time and steps that most people would not have. Thank you Tika! You are very much appreciated!”
“So being a senior citizen, sometimes I have to take my account down to the bare minimum. In the last 3 months I have had 3 charges come out of my checking account that were fraudulant. All 3 times Wells Fargo caught it. Today, I went in and I knew I had one more bill for 5.99 to come out and then would have 6 dollars to work with. I needed the money and felt embarrassed because it was only 6 dollars that I was going to take out. I started a conversation with a woman who I thought was just a teller. We talked about my 12 grandchildren and how everyone today was in the same financial situation. I found out her name was Erin and turns out she was the bank manager. By the time I left I didn't feel so embarrassed and she even gave me a bunch of suckers for the grandkids! Kudos to Wells Fargo for making her Manager. She was so positive and understanding, I'm sure she is just as kind to her employees. It's no wonder I have been using them for my banking needs for the last 9 years and you can darn well bet I will be using them for many more! Thank you again Erin for being such a kind person!”
“I just want to say I been a customer with chase bank in Salem for over 5 years and I found myself stranded in Medford with no phone and no cash and EMILIANO CARRASCO helped me being while busy and no appointment see me stressing and put me fist to open my account be able to receive zelle money to get a bus back home safe and get money for food while allowing to use the phone to contact my family to let them know my whereabouts. Can't thank the staff enough especially EMILIANO God bless you guys.”
9AM - 5PM
475 E Pine St, Central Point
Banks
“I opened a account 15 years ago through them, they have always been AMAZING, after dealing with the Grants Pass location, I came to appreciate how amazing they truely are. The staff has always been wonderful to me, and treated me like I was important, and always took care of our needs. They should Fire the Grants Pass locations manager, and have the Manager here in Central point run both and double their salary. I always say it to everyone I know, but after moving to GP and dealing with that location, I must say, THANK YOU, THANK YOU, THANK YOU! EVERYONE GO TO CENTRAL POINT CHASE! Portland branches were also amazing the whole time I lived up there also, thank you all.PS if you have customers that dont value you, send them to Grants Pass, that location is so terrible, so disrespectful, so unprofessional, when they return to you they will worship you as I do!!!”
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“(UPDATED) I did see the owner post on my original post. I did reach out to the bank. They did make it RIGHT with me and credit my account with the missing money. So thank you for making it right. I will just make sure I check my receipt before I leave. So I will change my stats from 1 star to 4 stars.I normally don’t post complaints but this one I had to cuz I don’t want other to have the same problem as I did. I had my account with them for the past 6 yr. I have not had any problems until I started using this branch. So please check you money you deposit and make sure they count it right. Also check your receipt. To make sure it went into your account. I have CLOSED MY ACCOUNT.”