Footwise Hood River is a trusted shoe store known for its high-quality footwear and excellent customer service. Customers praise the staff for being friendly, helpful, and never pressuring them to buy. The store offers a wide range of shoes, including styles like Joseph Siebel, Birkenstocks, and Dansko. Despite some shoes being pricey, many appreciate their durability and high quality. The store demonstrates great flexibility with returns and exchanges, even handling issues like squeaky shoes or broken straps without hassle. For example, they allowed a customer to select a new pair after a squeak issue, and another customer received a replacement for a broken clog despite not having a receipt. The staff is attentive and willing to go above and beyond to ensure customer satisfaction. Overall, Footwise Hood River offers a positive shopping experience with friendly service, quality products, and good return policies.
Very helpful staff and great selection of high quality footwear.
August 2023
Came in with a broken pair of Dansko clog bought in April of 2023. Strap broke which was a bummer. Sadly I had no receipt and purchase was not saved under my name. With help from Talia and her supervisor they exchanged for a new pair. Fantastic customer service. My feet are very happy.
October 2022
Manager waited on me. Was super nice & very knowledgeable. Would go back again
