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June 2024 by Rob M
Truly a bizarre experience. Do not trust trust this place with anything of value. My experience lines up with many of the other negative reviews of this place. Shoddy work, excuses, and an oddly emotional response when I asked if the work could be redone.
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March 2024 by Mary Rogers
perfect place to shop ...
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November 2023 by Heather Feinberg
I often see dresses I'd be interested in buying in their window but I work M-F 745-345 so it's actually impossible for me to go in. Bummer.
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June 2023 by Chanel Coates
TL:DR If you are not particular or don’t care about your alteration needs and are ok with poor customer service then you will be satisfied. If not, read more…I recently had my dress altered and upon picking it up did not look right. After bringing it home I found a few apparent issues 1.The hem was white and my dress is various colors of green and cream (it did not come close to the original hem color and significantly stood out). 2.The corset added was not properly finished and caused terrible bunching in the back.I was truly upset since this dress is for my brother's wedding next week in Asia. I decided to go back and voice my concerns around the quality. When I returned, I let her know that I was disappointed with the quality and was immediately met with a very defensive demeanor. She said that I was mean and does not like working with particular people. She also said there are more important things in this world than to be worried about the color of the hem. She also was very clear to say she spent 3 hours and was angry of my lack of appreciation. To be clear, I paid $120 - this was not a favor, this was a service that did not meet any level of quality. I understand she did spend time on it however, getting defensive versus asking or understanding how we can rectify was never part of the discussion .From a customer perspective, I was shocked at her attitude and inability to accept or acknowledge my general disappointment or the mistakes made. She focused on her time spent on my dress and how I was just too particular. She then continued to let me know that she will not provide any services to me in the future and I am not allowed in her shop again. To be fair, she did offer to fix the zipper but was clear she would do nothing else. To be honest, I did not want her to touch the dress after the interaction and was concerned she might make it worse.I do know how to sew however, I was looking for a professional to make the alterations to my dress. Unfortunately, I did not interact with a professional from both a business and alteration technician/seamstress perspective.With that said, I have spent much of my day re-hemming and correcting the issues associated with the corset she added.I truly believe it is important to support our community and am saddened with the outcome of this experience. I do not recommend and would rather go to Portland than have another encounter like this.
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May 2023 by Chanel C.
TL:DR If you are not particular or don't care about your alteration needs and are ok with poor customer service then you will be satisfied. If not, read more...I recently had my dress altered and upon picking it up did not look right. After bringing it home I found a few apparent issues 1.The hem was white and my dress is various colors of green and cream (it did not come close to the original hem color and significantly stood out). 2.The corset added was not properly finished and caused terrible bunching in the back.I was truly upset since this dress is for my brother's wedding next week in Asia. I decided to go back and voice my concerns around the quality. When I returned, I let her know that I was disappointed with the quality and was immediately met with a very defensive demeanor. She said that I was mean and does not like working with particular people. She also said there are more important things in this world than to be worried about the color of the hem. She also was very clear to say she spent 3 hours and was angry of my lack of appreciation. To be clear, I paid $120 - this was not a favor, this was a service that did not meet any level of quality. I understand she did spend time on it however, getting defensive versus asking or understanding how we can rectify was never part of the discussion .From a customer perspective, I was shocked at her attitude and inability to accept or acknowledge my general disappointment or the mistakes made. She focused on her time spent on my dress and how I was just too particular. She then continued to let me know that she will not provide any services to me in the future and I am not allowed in her shop again. To be fair, she did offer to fix the zipper but was clear she would do nothing else. To be honest, I did not want her to touch the dress after the interaction and was concerned she might make it worse.I do know how to sew however, I was looking for a professional to make the alterations to my dress. Unfortunately, I did not interact with a professional from both a business and alteration technician/seamstress perspective.With that said, I have spent much of my day re-hemming and correcting the issues associated with the corset she added.I truly believe it is important to support our community and am saddened with the outcome of this experience. I do not recommend and would rather go to Portland than have another encounter like this.
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October 2022 by Seth Johnson
My bridal client had a horrible experience and her dress’s alteration didn’t even last the whole wedding and I had to fix photos where the dress failed - would not recommend any bridal alterations through this vendor- BUYER BEWARE! No refunds given and quote was upped after agreed upon. My client is devastated. The picture shown is the result of having to “rig “ it after alteration failure.
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July 2022 by Sammy Howell
Heidi helped me tremendously with all of the things that I needed for my wedding dress. Will go back again.
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November 2021 by Jolina Ruckert
Wow! My dress was tailored incredibly, and within a short timeframe. Even better, the person helping me was professional, kind, easy to communicate with, and even left me feeling a sense of shared community in this local and female owned space. So rad! And I feel so good in my dress!!!! Wow and wow again.
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November 2021 by August Jensen
I had some shirts hemmed that were too long, and Heidi (pronounced "Heydi") knew exactly how to sew them. The stitching pattern was also far superior to the original manufacturing. This just made my day!
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January 2021 by Ryan Walker
Very helpful and probably one of the nicest lady’s around!
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December 2020 by Jeff Mosier
Alterations done well and fairly quickly.
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November 2020 by Sarah Brown
Anana's provided fantastic help in tailoring and altering our wedding attire. Both my husband's suit and my dress came out of our fitting sessions on a whole new level- they went from good to great thanks to their talent and skills! Service was timely and very affordable. Highly recommend.
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April 2020 by Christopher Hagerman
Came here for my partners wedding dress and thrilled with the experience. We went with a second hand dress from a non-profit (Bride's For A Cause, also highly recommend) and needed some repair and alteration work. She did an incredible job on both counts and gave us regular updates and timeline estimates. Price was reasonable, especially with the volume of hand sewing our items required. Recommend this place for any dress alteration or repair work.
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September 2019 by Haley Martin
Was spoken to in a very disrespectful and unprofessional manner. I picked up my dress with the hem still undone and pins still in the dress. Was denied any refund for the work that was not completed. Had to rush to get the hem done before a wedding. Will never return to this business.
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June 2019 by Renee Irwin Mal
Amazing customer service and integrity quality work!!! Very friendly.
