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July 2023 by Matthew Schultz
The manager and all the staff are incredibly incompetent and you will lose money renting from this location. We rented a truck with the third U-Box that we have packed this month in preparation for moving across country, and drove the truck a total of 9 miles. This U-Haul location charged us for 4 gallons of gas for refueling when we returned the truck. 9 miles = 4 gallons?? I think not, that means you're telling me that the brand new Chevy they rented us gets 2 miles to the gallon. We called and the manager stated "I'm not a mechanic, but trucks use more gas when towing and if you want a refund you'll have to call our corporate office". Don't bother with this location unless you are looking to get your wallet gouged.
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June 2023 by Debbie Capron
I had a reservation for 2 u boxes. The day before our scheduled pick up we stopped in to double check our reservation. Good thing we did. They didn't have our boxes, they wouldnt go get our boxes or have them delivered. They wouldnt do anything unless the corporate offices said it was ok. I had a confirmed reservation, their response was, they didnt set it up..my husband asked if they were allowed to problem solve? The 2 clerks said no only corporation could and "why are you belittling me.?"! At this point i said it was enough, i went to a different location, they apologized..will have our u boxes when we need them and gave us a a free month of storage..NEVER use the hillsboro location. I was in customer service for 25 yrs and would have been fired if i treated a customer this way. if there is a next time I'll use PODS.
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July 2022 by Dan Wade
Easy in and out. Definitely do the advanced check-in and it'll save 20 minutes.
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June 2022 by ian pdx moto
It was cheaper than home Depot propane exchange but not any longer unfortunately
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September 2021 by Zachary
Everyone that I worked with here was super helpful. They were able to provide me with everything I needed for my move to Colorado, and if they didn't have it in their shop, they were able to quickly point me in the right direction. Jared is the most helpful of all, if you need help, and he us available ask for him!
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September 2021 by J WS
Staff was helpful and went out of their way to stay in touch about my reservation. The person before me returned my truck super late but they called me the moment they knew and then the moment it got in. Also helped us save some money on extras.
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September 2021 by Myst
Friendly staff. My favorite place to get my propane tank filled.
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September 2021 by Hershall Brown
Excellent service from start to finish from everyone here! Kevin installed a front hitch on my 2015 suburban. He was friendly and really knows his stuff. Nicole and another feloow from Hawaii were very pleasant. It really was a nice experience. I don't leave many reviews unless the service is exceptional as was the case here.
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August 2021 by Judi A
The web page said they were open only on Mondays.When I called for advice I was told I couldn't move the one item we needed to move, (a scooter).Both turned out to be wrong.
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August 2021 by Zachary Allspach
Everyone that I worked with here was super helpful. They were able to provide me with everything I needed for my move to Colorado, and if they didn't have it in their shop, they were able to quickly point me in the right direction. Jared is the most helpful of all, if you need help, and he us available ask for him!
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August 2021 by sabina
Incredibly unprofessional and rude. We were referred to this place by another smaller U-haul dealer further in town. Upon arrival we were told there is a shortage of the more affordable covered one-way trailers “along the entire west coast”. Receptionist refused to check for available trainers with other dealers when asked. We were told that only the larger trucks were available and that the smaller trailers we had inquired about (5 or more of which could be seen behind the storefront) were for local use only. We were also told that all other methods of shipping/hauling were unavailable except for the larger trucks. Manager was present throughout the entire exchange and dismissive of us when approached for help.Got what we were looking for with minimal hassle from the Beaverton location, saved ourselves over $500. Buyer beware.
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August 2021 by OREGON COAST LIFESTYLE
High Demand & Low Supply allow this U-Haul to have low standards in quality and customer service.Choose a different establishment.
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June 2021 by Christopher C.
Great staff, haven't rented in a long time and although I picked up the trailer at another location they inspected my hookups, loaned me an adapter and talked me though a few things I needed to know. Would have been nice doing all my business with them but it being moving season I was lucky to find a trailer to rent with a guaranteed date/time at another location.
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May 2021 by Chris Palmer
I rented a pickup for a few hours and had great service when I went in to pick it up. But when returning the truck, the facility was very short handed with only one person on duty and multiple people waiting for service.
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April 2021 by Mike Adelmann (LiftingLarge)
I drove 1.75 hours and they didn't have the truck I reserved 30 days before hand. I had to drive another 30 mins farther to get it.
