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September 2024 by Curtis Jordan
I had a wonderful experience talk to a live representative then went into store to see what I was going to be buying then the salesman took his time didn’t make feel rushed or buying something that I really didn’t need I recommend to all my friends and family and there coming to set everything up for me and take my old mattress away.
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August 2024 by T&H Marine
First off the Store was Great I have NOTHING at all bad to say about any of the employees or this store! My review is about the Bed. The Bed is hands down the MOST uncomfortable bed I have ever slept on they tell you give it a few weeks to get used to then it will be the best bed you have ever slept on! Well we are at like 3 years and my wife nor myself can stand it! Do yourself a favor and get pretty much any bed other than this one! It is so uncomfortable!
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May 2024 by Katrina McQuaw
Super friendly and helpful. We went in looking for pillows and left with just what we needed. Fully satisfied.
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February 2024 by Zachary G
Scott is the best at customer service.
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January 2024 by D
Friendly reminder: You are buying a literal air mattress for several grand. It’s a foam topper with air mattresses stuffed in each side. Embarrassing. Instead of handing them your money, buy a better bed for an eighth of the price elsewhere and give me the rest of your money. This company deserves nothing.Response to Comment: lol. automated responses just further proves my point. 8-9k for a bed to have the worst sleep of your life? Naw, I’m here to help others.
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January 2024 by Devan Wachter
Friendly reminder: You are buying a literal air mattress for several grand. It’s a foam topper with air mattresses stuffed in each side. Embarrassing. Instead of handing them your money, buy a better bed for an eighth of the price elsewhere and give me the rest of your money. This company deserves nothing.Response to Comment: lol. automated responses just further proves my point. 8-9k for a bed to have the worst sleep of your life? Naw, I’m here to help others.
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October 2023 by Hector Carlo
Look for Edam, he's great!!!
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October 2023 by Michele Jakubauskas
Friendly and knowledgeable staff..no pressure.
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October 2023 by Brenna King
We worked directly with the manager who has been with the company for 15 years. He was wonderful! We came to him through a product referral and he quickly assessed what we needed based on what we knew (not much). He was welcoming and down to earth. I think we’ll be staying with our new mattress for years to come!
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October 2023 by Faith Yates
I've had my bed for about 2 years and I'm just now getting used to it. The folks who talked with me on the phone were nice, but the beds are overpriced and don't come with a thick soft topper layer in the twin. I think it's two inches, but the pressure points on my hips, knees, and shoulders are awful. The topper layer that is there is inadequate for joint pain. Lowering the sleep number setting just makes it sag in the middle. I think it might leak, but I'm not sure.Also, the app doesn't work well. You have to manually shut it off every day or your pets set off the sleep tracking. If I lay down to use my phone or watch TV, it records a second sleep session. A Fitbit records more accurate sleep data.I'll get up to go the bathroom two or three times a night and it will often not register those at all. It might register one. Maybe you've got to be out of the bed for a time minimum? I don't know.Feature requests: Thickest topper on twin, just like the other models and a time scheduler in the app to block windows of time that you or your pets are on the bed during the day but not sleeping. I am forgetful and cannot stay on top of manually turning things on and off all the time.
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September 2023 by Randal Eggleston
Checked their website, I knew what I wanted. Salesman showed us four beds. We picked one and bought it.
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June 2023 by Leslie Colvin
Good strait forward information about beds, excellent trails to see which model worked best for us. Sales personnel were great, easy to work with
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December 2022 by Billy Medak
After years of searching for the right bed we finally made the decision to invest in a sleep number as our sleep needs are so different. What a great experience at the Hillsboro store. John was fantastic going over all the features of the different beds. We had done some initial research so we had of an idea of what we wanted. This was one of the best buying experiences we have had. We look forward to our bed being delivered and gaining some much needed rest. Thank you to the team at Hillsboro and specifically John. The only thing I was upset about is why we waited so long and suffered through multiple expensive mattress purchases over the years, we should have just bought a sleep number.
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September 2022 by joyce tufts
We have bought 5 sleep# beds over the last 20+ years. The one thing that ALWAYS fails is the air fill port connection. They crack, the o-rings break & they eventually leak. When you have an air bladder bed, the last thing you need/want is for it to leak. It doesn't hold air, you might as well sleep on a rock. Like the air fill port connection, there is also a disconnect between the store you buy your bed from & customer service. As we found out, the store is no help when these issues arise. You are sent to "customer service" & you have to buy a whole new bladder $400+ that we figure at some point will also fail. If 5 out of 5 air fill port connectors failed on us, I can imagine others have this same problem. The air fill port connection design is bad & needs to be redesigned to not fail.
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September 2022 by Eddy Suchy
The staff was great, very helpful and very efficient. We were in and out in no time.
