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July 2024 by Emma Gilliam
i have called 12 times and no one has picked up the phone through ANY extension. how hard is it to answer the phone or idk staff enough employees ??
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June 2024 by Aaron Pitt
they never answer the phone
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April 2024 by Alec Heesacker
Not my friend. Taryn is not my friend.
Never seemed to care.
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April 2024 by Lupe Ortiz
Horrible customer service, specially from a fellow Hispanic person. Let me get out of here attitude from the lady. Rolling her eyes. Never going back to the place I'll rather wait the 2 hours on hold.
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March 2024 by Caladon Dalimar
Never really fast but at least they are consistent about it
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March 2024 by Jamie Crowther
Good easy to use
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February 2024 by Kateresa Reedy
Veronica was horrible and misinformed. What I have done in the past there she would not do for me. Ridiculous!
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February 2024 by aezull
Best DHS office. They answer their phones, they are kind and go above and beyond to help!
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January 2024 by Connie Martinez
My new caseworker isn't helpful and does ever contact me like my last caseworker did she sends someone else to help me I have not met her once and I've had her for almost 3 years ... last caseworker would do weekly check ins and got me the things I needed same day Wheather it be diapers or trash bags or detergent but she got it done and always made sure I had the best resources for what ever needed to be. And now I have the complete opposite and I need help with certain things but they have failed me now ?
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December 2023 by Jeremy Johnson
A lot of clandestine activities!! Also it very unsanitary. I'm led to believe that there are a lot of laws broken there everyday. Coercion and blackmail among many others. The staff is very untrustworthy and has ties to satanism!
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November 2023 by Irina S.
On one picks up the phone or returns a call. Have to dial for 2+ hours for someone actually to answer phone.I am a home care worker (on the payroll from DHS itself). The representative hardly spoke any English and did not seems to know whereabouts in their computer system to change my mailing address so that my paystubs go to the correct place. Now I have to drive all the way to Hillsboro office, stand in physical line so that I can process the change in my record. How ridiculous is it???
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November 2023 by Daniel Gaines
Service was friendly and knowledgeable. Answered my question and helped me proceed with renewal. Thanks!!
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November 2023 by jennifer
I was there, and um, not too good on waiting. So, of course, I went over to where the y will change the pin on your Oregon Trial Card. So when I got over there, a man was behind the plexiglass. I kinda made a jester to him, Can you help me, he kinda looked confused. Then I explained. He asked if I had a no. I told him yeah. He then said I will see. The. Told me to take a seat. I did and thought he just blew me off. I just sat there and the girl who was at the window was long gone. Then I heard excuse me. It was him asking me to come over to the desk. I was thankful as my no was still aways away. He then asked me a few questions. And Bing band boom I was all taken care of. Thanks man. But let me say I have dealt with them in the past and it was a way to get to the place. ( just know I'm a home body tring to get out more.) But I made it. I wasn't in line for long. They asked what I needed, I requested foodstamps, and buss passes. And then told them my husband was arrested. And I was told to get mine separated. Well one lady comes out and gets me and said let go answer some questions. I did. And then I heard her say something about a grant that victims are granted. I think she said it was $1500. Well that would have helped me. Due to I had no way of getting to my bank in Forest Grove. Then she came back to me with oh you don't have any children under the age of 18 in the home. No. Then we can't give you the grant. Now, she kinda leads me out to the front to talk to someone there about stamps, and bus pass. The lady wasent able to help me with them because we had a joint account. I had no money, and nothing to eat. They gave my two lunch sacks that had fruit and snacks in it. Said they'd work on it. I asked about the bus passes. Nope don't got those either. I left there not felling like I haden't accomplished anything.So in all, its all about who you know and how good they are. There are people who really care and some who don't. I would give this place a 5+ and a 5-. It'S what it is. Atmosphere clean, very open and spacious. And there is some comfortable sitting. I do notice that there are about 5 or 6 stations, but only three ever seam to be opened.
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October 2023 by Imp D
Very quick if you go early. Got what I need along with other helpful resources ?
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October 2023 by Rudy King Jr
Great service for the community...
