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June 2024 by Xoxo iNvm
Zero Star for this Hillsboro store because i saw in there website says available call ed the phone number which is voice prompt menu was all mistake all number menu that you press was invalid and taking so long to figure out so i called the Beaverton Store the the voice prompt is good so i called up talked to them says called again and press zero so i called hillsboro store press zero then work, i spoken to hillsboro store she said they dont have it but i told her that on your website says available then she reply that is wrong and it takes two weeks to get this. so i just wasted time and effort contacting to this store, what if i drive to this store like 30 miles and she says nothing, i hate thjis store really WAST OF TIME!!! better to buy online that wait for two weeks! please see attach file copy picture!!!
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June 2024 by Elizabeth
Awful! Always understaffed. Waited 20 minutes to get my fabric cut and another for checkout. The thread is never fully stocked. This store is such a waste of time!
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June 2024 by Zara Altair
Amazing array of sewing tools. Wide selection of fabric. Helpful staff.
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June 2024 by Erum Abbas
I wanted a lace to addendum to the length of my jumpsuit, and found a perfect one. Thanks for the advice from the joann associate ?
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June 2024 by M Mayo
Open in challenging times so we can help others.
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June 2024 by bob rightmire
I went there to get some material to cover a seat. I found it and took it over to have it cut. The lady was great. I then took to the cashier who ash if I had coupon, which I didn’t. She took my cell phone and pulled up a coupon on your website. Saved $10.00, I am going back. Everything was very positive.
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May 2024 by Eliza S
Isabella was so incredibly kind and helpful!
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May 2024 by Josh Ellis
905am doors not open like always. This place accused me of stealing a shirt because I had a sticker on the one I wore in. Corporate apologized and said I would get a gift card but it never showed up
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April 2024 by roberta lazarz
Store is empty! Two employees, no stock, empty shelves of trims. Only 6 feet of embroidery supplies. And to top it off over priced! Never again
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April 2024 by Moth Martinez-Faccio
I usually dont leave reviews but Im so over it here, I did an online pickup a few months back to get spray fix for my charcoal drawings and after 5 hours of ordering it still wasn’t ready. When i came to see if I could get it early they said I had to wait until it emailed me and when I asked to cancel my order they refused until I called the store manager. I went to grab it myself but the fix was behind a locked door, I pressed the button waited 10min, I went to call for a worker and they said they didnt have the keys and someone would come later, 15 MORE minutes pass and I go to the cashrap to ask for help and they would send someone my way, still no one. Wasted 40min to not get what I needed. Today I came back desperately needing smaller brushes and some paint for my painting class, brushes were marked at 30% off and didnt ring up. All the worker said is that its an old sale and didnt even correct the price for me despite leaving the sale sign up 4 days past :/ I even took photos to show yet nothing, wasted time wasted money, this place was amazing a few years back what happened?! Idc if its an extra 12min drive Im going to Micheals because at least they help me when I ask
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February 2024 by Girl B.
the service was absoultly horrible! i asked a worker if they had a changing room to try on my peice of clothing and she said "I can tell you right now your to fat for for that" dont waste your time on this place!!!j- side note: they also didn't give me my free 20 inches of fabric for my birthday like a lady on tiktok said they would. not satisfied
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February 2024 by Matt B.
What a great store. We've been here many times to get craft materials for everything from special events to costumes. They are always super helpful and have great deals. Recently my wife's sewing machine stopped working and I called to see if there was anything they could do to help out. Kelly at this store went above and beyond to get us a solution and we couldn't be happier. Definitely will be back!
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February 2024 by Bonny Moore
I went in the other day after hearing they sell watercolors and other art supplies. That aisle was an absolute dosaster zone. It looked like looters had been through there. What few items were left on the mostly barren shelves were in total disarray. I was disgusted and I will not be back.
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February 2024 by Julie Phillips
I went here today to get some ostrich feathers online said they had in stock. I am temporarily disabled from having knee surgery and struggled to get around the store to track down an employee to help me. when I did she walked as fast as possible and didn’t wait up for me while I was visibly unable to keep up. she then briefly looked said she didn’t see them and walked away. I tried to look around but couldn’t find the feathers where they were supposed to be. I grabbed a number and waited my turn for the fabric cutter and I asked her if she could possibly help me locate the feathers. They repeatedly told me I “wasn’t looking hard enough” and to “look harder” stating that if it wasn’t in its spot it was misplaced or in the back and that there’s no way they can retrieve it. I asked if there was any way that I could get them today and she said after she helps everyone else she would help me look. I waited and waited and she never came to help. I then went to another employee restocking fabric and was immediately greeted with a harsh “I can’t leave what I’m doing to help you” followed by her not listening to me when I stated what I was looking for and telling me yet again that there’s no way they can get it for me even if they have it they won’t help. Feeling frustrated I started to cry and tried to walk away and she wouldn’t let me, she kept badgering the same sentiment that they couldn’t get it for me.I walked into the sewing machine area and cried. when I got myself together I went to the register and asked the worker there if she could help and she stated no that their hours have been cut back and they’re unable to get anything out of the back room because of “boxes”. I ended up placing an online order for what I needed at a different Joann fabric. keep in mind I was one of 7 customers in the entire store and had a visible limp and was offered and given little to no help, and spoken to so rudely that I ended up crying in the store.I’ll never go back to this location and their employees need a lesson on not only customer care but disability inclusion and how to help those who need it. and it seems they could do with organizational training as well considering they couldn’t begin to find the item their systems told me and them they had in stock. if I could give no stars I would.
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January 2024 by Julie P.
I went here today to get some ostrich feathers online said they had in stock. I am temporarily disabled from having knee surgery and struggled to get around the store to track down an employee to help me. when I did she walked as fast as possible and didn't wait up for me while I was visibly unable to keep up. she then briefly looked said she didn't see them and walked away. I tried to look around but couldn't find the feathers where they were supposed to be. I grabbed a number and waited my turn for the fabric cutter and I asked her if she could possibly help me locate the feathers. They repeatedly told me I "wasn't looking hard enough" and to "look harder" stating that if it wasn't in its spot it was misplaced or in the back and that there's no way they can retrieve it. I asked if there was any way that I could get them today and she said after she helps everyone else she would help me look. I waited and waited and she never came to help. I then went to another employee restocking fabric and was immediately greeted with a harsh "I can't leave what I'm doing to help you" followed by her not listening to me when I stated what I was looking for and telling me yet again that there's no way they can get it for me even if they have it they won't help. Feeling frustrated I started to cry and tried to walk away and she wouldn't let me, she kept badgering the same sentiment that they couldn't get it for me. I walked into the sewing machine area and cried. when I got myself together I went to the register and asked the worker there if she could help and she stated no that their hours have been cut back and they're unable to get anything out of the back room because of "boxes". I ended up placing an online order for what I needed at a different Joann fabric. keep in mind I was one of 7 customers in the entire store and had a visible limp and was offered and given little to no help, and spoken to so rudely that I ended up crying in the store. I'll never go back to this location and their employees need a lesson on not only customer care but disability inclusion and how to help those who need it. and it seems they could do with organizational training as well considering they couldn't begin to find the item their systems told me and them they had in stock. if I could give no stars I would.
