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February 2024 by Dominic B.
I purchased tires from Costco in the late summer of 2023 and then subsequently had a flat tire in February of 2024 on the same set of tires. I had to return to the store multiple times after being told that it was fixed each time. The first time, they told me they found a rock in my tire, which sounded odd to me, after they initially inspected the wrong tire when I specifically told the front desk which tire it was. The second time, they said they pulled a screw out. All of these turned out to be lies because the third time I went in, Costco cross threaded my lug nuts, and sheered off the studs on the wheel hub. My vehicle had to be towed, and the head mechanic Shaun, assured me everything would be covered by Costco and even gave that promise to me in writing. I thought "honest mistake, could happen to any tire shop by accident, as long as they reimburse me for the damages, all is forgiven." Afterwards, the total for the damages that Costco caused to my vehicle included 79.95 for an initial diagnosis of the damage, 364.23 for a new wheel hub assembly, 22.41 for new lug nuts, and 197.31 of labor costs, bringing the total up to 663.90. I then went back into Costco and they tried to write me a check for 137 dollars claiming that was all they owed for the damages, after clearly not understanding the invoice or mechanics of a vehicle at all. The assistant supervisor of Costco was trying to argue price with me for 30 minutes in front of everyone. I then called the mechanic who did the repairs to clarify some things for the store, which he did. Then the assistant manager of Costco tried to just pay me for the lug nuts, and the wheel hub assembly, which brings that total to 386.64, approximately 277.26 short from what they actually owed me for labor and the initial inspection costs also. At this point I had been there for an hour and needed to go to work so I left to come back the next day. The next day I set the check on the desk and said I needed to speak to the manager about this because I'm still short money from the damage that Costco caused. Fredrico snow then came out from the back and then proceeded to try to tell me that Costco doesn't cover the labor charge or the initial invoice and tried to tell me I already got paid for what damage was done which was grossly incorrect. I told him at that point I am not leaving until I get a check for 277.26 for my labor and initial inspection costs. He then went to talk to the manager (who never actually came to see me as requested). He came back and tried to tell me they "never do this" but is going to pay me for the labor costs but not the initial inspection and said "why is that on there, why can't they just fix the damage?" Initial inspections from a mechanic are standard procedures literally anywhere you go, and take time which costs money. I then told him, "I'm not leaving this store until I get paid for the labor costs and the initial invoice costs for damage that you guys caused to my vehicle, and then told me that you would repair in writing. If I don't get a check for everything, I'm going to drive straight down to the county courthouse and sue the store in small claims court with no lawyers allowed and get my money and then you will have to pay my filing fees as well." He then went to go talk to his manager AGAIN and left me waiting for 30 minutes before finally coming back with a check for everything and then proceeded to actually have the nerve to tell me, the customer who was wronged that "the conversation is over after this." As if anyone in that shop had any leg to stand on to tell me that the conversation is over. They then tried to give me a release of liability form to fill out which would waive my right to a lawsuit if I wanted to pursue one, but gave me this AFTER I received my check (LMAO). Normally you would give the check to me after you get me to sign a release of liability form. Instead I took my check and promptly threw that form in the trash. That tire shop is so beyond inept
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February 2024 by Jenney Dowd
You're lucky if they tell you an item is out of stock. Sometimes they take over 24 hours to fill urgent prescriptions. They ignore you when you ask them to hold your meds for one day due to being out of state after saying of course we will hold them.. But, that's better than the other options around me.
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December 2023 by Kat Riggins
Seldom have out-of-stock issues, very reliable, professional and nice.
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December 2023 by Joana B.
I like costco as a whole and theyre always very nice and friendly but I just spent an hour at member services getting added onto a family members account because of one of the member service employees. He asked for my email and number after I had just received my membership and he spent 40 minutes inputting the information on the conputer only to then ask me "so do you have a costco account under this email or not?". I was confused because why would I even have one if I was not a member? and why wouldn't he ask that 40 minutes prior to struggling on the computer for nearly an hour? overall just an annoying experience, learn to ask customers basic questions before wasting your own time and mine as well. But this costco is great overall, excellent custom service when doing returns, I was just surprised at the level of incompetence this one time after going for over a decade to the same costco.
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November 2023 by Mackenzie Beaschler
Had a prescription sent over last week, said they didn't have the order and seemed annoyed with me before I even walked up. Not really sure what I'm supposed to do with that.
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October 2023 by John L.
Costco had more items for sale a few years ago. They had gone downhill with less variety and higher prices. Less free samples also. Good return policy. No more combination pizza, polish dogs, chilli, Price of meat went up. Quality went down.. we had loved the ripeness, now they are tough and expensive. Shape up before you lose membership
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September 2023 by Jeff P
Much better experience than any Walgreens! Never have any problems.
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September 2023 by Anonymous User
The technician that answers the phone is really rude and high strung. She could benefit from customer service training. It's so much more pleasant to work with the pharmacists directly.
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September 2023 by Ashley Z.
This location is lager than others around, they typically have more of what we want and more, It's the only location we found smart water. Self check out is organized too. Staff has always been great to us. Prices are rising on some items but be like to look for the deals with feeding a family of 7.
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July 2023 by Patrica C.
I really thought the guy who was selling the Verizon phones impretty sure his name was joeseph he was polite gretted us with kindness,was patient,helpful I have seen such a respectful man treat his customers with common curiousy as he did thanks joseph
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July 2023 by J T.
Favorite place to resupply our home! Meets all of our needs!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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July 2023 by angela casella
Service varies at this site. I appreciate the prices and when I deal with a pharmacist service is good but not so much with other staff.
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January 2023 by Kelly R.
This is one of the largest Costco's in the world! Definitely wear your walking shoes to this location. Store is well taken care of, friendly staff too. Great selection of wine, and some real deals in the clothing section. Parking lot is huge so it's not too bad getting in and out.
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August 2022 by Michael Wynne
After struggling with Walgreens and their apparent understaffing, indefinitely long hold times, and annoying automated phone system, this Costco pharmacy seems amazing! Someone answers the phone right away and they seem to be well trained. Aside from the fact one can't drive through to pick up prescriptions, it's just a lot less hassle overall.
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February 2022 by B.D. Bell
I recently moved my large prescription list, to this Costco pharmacy. I will update later on down the road, when I've had a few months to see how they handle my prescriptions. They certainly can't be any worse than the Tanasbourne Rite Aid, the worst Pharmacy ever!
