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April 2023 by Joan Miller
I love this branch. Would give them 10 stars if I could. I am greeted by friendly faces and receive great service from all of their employees. Branch manager Albert is caring and amazing and is backed up by a great team. I can have a stressful day and when I leave the branch I'm feeling better. As a business owner with business and personal accounts they take care of everything I need efficiently and always with a smile. Started with them when they were Columbia Bank and am thrilled that the transition to Umpqua has been seamless. You can trust them implicitly.
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March 2023 by Karey Holland
The people working at the bank are great, but the regional and senior management have no interest in customer satisfaction. 6 mon ago I deposited savings bonds as a group. This time regional mgmt said I could only make 1 deposit per day. Stupid - as they would have had more money in my account sooner. What a waste on my time & vehicle fuel.
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February 2023 by Chris
I've been cashing my work checks for the past 6 months. I just want to say these people are so amazing. The manager sits in the lobby and greets every single person with a smile. The entire team is so nice and friendly. Even with a a line on a Friday, everyone is working so happily and helpful. I'm opening my account next week.
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January 2023 by Melinda Johnson
Greg is one of the tellers there. He is Awsome! Quick and very polite and friendly. Thanks you.
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July 2022 by EL TONY aguilar
Nice??
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October 2021 by B.D. Bell
Had a small check to cash, the teller and bank manager were both very rude, talked down to me even though I was their senior, and almost refused to cash my that was written on their Bank, because my driver's license had expired several months prior. When I told them I had an appointment to get my driver's license renewed, and that I had a six-month window, and that the DMV was the one making the appointment and I was not, they said their policy was shorter-term, whether they were issuing the licenses or not, which does not make good sense to me. If the bank cannot follow the DMV's guidelines during a pandemic, I don't know what else they would do. I have never had any problem with my expired ID at any other bank, including the same day as this one. Go figure! Long story short, in my opinion, this is a very small Bank, there are very few locations, and you would be very well advised to go elsewhere with your financial and savings needs.
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July 2021 by Josh Ellis
The lady named silky working Monday June 28th is rude and very unhelpful to me and other customers.If you don't enjoy the job or don't want to work then plz quit silky
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June 2021 by Shaheen Adibi
I've had a love hate relationship with the bank but they've finally added mobile deposits so I can't complain too much, back end site design still a pain though.Albert T. really won me over though: great attitude, awesome at answering questions, fast etc everything you could ask for from your bank's staff.
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May 2021 by lola sweet
Unprofessional banking experience, many mistakes made and left unresolved. High staff, including branch manager, turn over. I would definitely NOT recommend.
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January 2021 by Andrew Kim
Not impressed with the customer service.
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January 2020 by Brenda Ramirez
Great service and people there
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January 2020 by David Plunkett
I love my bank great staff friendly service.
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September 2019 by Marco Guevara
This bank in hillsboro, has a really bad customer service,
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August 2019 by Luis Vargas
(Translated by Google) Excellent attention without any distinction. Always able to solve any type of paperwork. THANK YOU
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July 2019 by White Sword
This is the Second time they have forgotten to deposit my money And whenever I ask for a receipt they tell me I have to get a supervisor but today when I went back to ask why my money hadn’t been deposited they were willing to print a receipt without a manager so I feel like this bank is does nothing but play games
