-
December 2023 by brad donohue
Rude and discriminative.
-
December 2023 by Corey F
? was having issues with their system basically I was getting shut out in multiple ways from my account I reached out to the branch and found someone to look in to the issue and handle it .. she turned out to be a pretty cool chick and have run in to here at other locations ..I've been banking here since I was a kid and am giving this review because the help I received...Biggest issue with b of a is the way they do their books ...
-
October 2023 by shellie
Love this bank. We were greeted immediately, bank manager was so friendly and informative and got us hooked up with Sharon T. Sharon was so nice, helpful, knowledge, fast and efficient. I highly recommend this branch.
-
September 2023 by Andrew Martinez
Kind people, Excellent service! I am certainly a satisfied customer. I just moved into town about a month ago and needed a bank to check to check. Wells Fargo gave me the run around so I decided to come here. Fast and easy and they were very professional and treated me very well. I am glad to have had professional service by Sharon and Priya. ??
-
September 2023 by joaquin garcia
The best banks of the area, with great customer service, personality, care, and peace of mine, handle my personal transactions as their own, their knowledge and wisdom to the top, from the manager Priya, to the new recruits, thank you for always been the best???, I'm so happy that Reyna is back to this location as a costumer service representative she is always the best of the best, welcome back to this location.Bank of america, thank you for getting the best crew to help us with our banking needs??????
-
September 2023 by Aarti Patel
This center is amazing. The team is very friendly and it’s a complete different experience since Priya has become the manager. There are rarely ever lines and you can conduct your business in a timely manner. Keep up the great work!
-
September 2023 by Christina Coronado
Horrible experience! Staff was extremely rude, impatient and made the whole process of cashing a check so very stressful! Don’t recommend banking here at all
-
July 2023 by Vivian Buehler
Had issue with BofA Credit Card, I couldn't get any help on the phone. Walked in to this branch and the manager went above and beyond to help. Thank you (May 2023)(July 2023) I was told to visit a branch to get clarification to intrepert some unknown charges on my card on the phone by BofA representativeI called BofA Sunset Esplanade because I received a great service before.But when I called to make an appointment to my surprise I was told "this is a high functioning bank, we are busy with our regular clients. Well... I can make you an appointment for 30 minutes but we can't do anything about your credit ard issue.I have been their customer for 25 years.Their service and how they operate has been a big headache.Time to switch to a different bank for sure. They do not care!
-
July 2023 by Danny Morato
Priya and the tellers are awesome! Every time we come in we are greeted and treated with kindness.
-
June 2023 by payten Paluda
i would normally rate this place 5 stars. my last few times going there have been excellent. been taken care of properly. had every explained to me seeing as it’s my first ever bank. but this time today 5/9/23, i went in thinking i would get my cash in hand. i asked for it to be deposited i didnt know i couldn’t get any cash right then and there. cindy was the tellers name, she never once told me what she was doing that she was going to put in into my account. just asked to make sure the amount was correct. once i told her she didn’t try and help me just told me she can’t do anything. wont be coming back to this. i’d rather go 45 minutes by bus may i add to cash my checks away from this place. horrible customer service.
-
May 2023 by Allison Cook
HORRIBLE. Don't expect any level of service. They'll refer you to the ATM & even then, got it wrong & made my deposit into the wrong account.
-
April 2023 by Jim CONROY
The customer service is vastly improved with new management.No more lines, increase customer service reps and friendly professional manager to ensure timely and prompt service.
-
March 2023 by CalliesArt
Only one person there when I went in and they acted rude to me like it was my fault they were the only one there.
-
March 2023 by Jeremiah Hansen
Amazing customer service and much faster than most locations
-
February 2023 by Joe Dinsmore
The customer service here is top notch, greeted with a smile and always taken care of. Lines are never too long and all of the staff seems very nice and friendly. The manager here is very helpful with all my business account needs. If you havent been by in a while, stop by and check in.
