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January 2024 by Ehsan Omidi
The representative just wanted to get the job done impatiently! He did not tell us that he would charge us for the added driver, I did not get a bill for it, a few days laters I saw a charge out of my deposit credit card! I’ve has drivers added at no charge with Avis before, and I wouldn’t have if I knew otherwise!Make sure you get all the details from them, ensure they won’t rip you off afterwards!
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October 2023 by Van
Rented Out Car for 2 days, Security Deposit not fully refunded properly within a return in a week. Requested for full refund to customer service and fax & paper work require for reimbursement. Why do I need to spend so much time for my deposit to be refund back to my account safely? Does not make sense at all.
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October 2023 by harici nisanyan
The older representative acts deceptively, is impatient, and doesn't even show you the car. We reserved a Toyota Rav 4. When I arrived to get the car he brought two keys, but upon reading that I'm returning elsewhere he said that he couldn't give those and doesn't have a Rav 4. Instead, he brought an "upgraded" gas guzzler.When I asked if they have a downgraded sedan for better gas mileage, he brought a Nissan Sentra, but before I could compare them online he reserved the car to send me away. The agency was completely empty so he wasn't in a rush. When I said I was comparing, he said that I can't change the car for a third time! I only asked what is available. He acts like I'm at fault because Avis didn't have the reserved model. All the time he has a sly smirk on his face as I'd lying and dismisses any question you might have. The sedan was fine, but awful service.
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September 2023 by Kelly Anderson
I rented a car for the day to head to the Coast. The owner and his daughter were quite lovely. When I returned the car they asked how my trip was. So sweet that they cared enough to remember me. Best car rental service I have ever had.
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August 2023 by Paula Riley
Hillsboro, OR, Avis was excellent! Portland Airport, PDX, Avis was horrible, leaving us stranded without a car at 12 am, and keeping $800 deposit on top of it!!!
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August 2023 by Erika Salvador
Easy check in/out. Vehicle met my expectations. Would recommend.
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August 2023 by Jaedon Avey
I left a smart device in my rental car, and only only realized it hours after returning it. They went and they looked through the car twice and eventually found it for me squished between some seats. The device matched the color of the interior, and was almost impossible to spot. They went above and beyond for me and I’m very appreciative.
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July 2023 by Dana Frederiksen
So so helpful!! And kind. Think he stayed late so we could get a car before the Fourth of July since ours broke down. Super clean car! Rides like a dream.
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July 2023 by Jane Payne
Unfriendly, unhelpful employee. We were exchanging an Avis rental that had a problem, as we were instructed to do. Didn’t get another car after all and were treated rudely
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June 2023 by Darin
Haven't been able to get a car there in a while they always say they are out of cars
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April 2023 by Seongwoo Choi (swchoi1994)
The worst service ever. Lack of customer support and charges you a lot of money for their mistake.
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March 2023 by JASON BROCKOPP
Hillsboro airport Avis is one of the few good locations. I dont like Avis but I like this branch.
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January 2023 by Kimberley Liston-Lake
Such a great experience with Khalid Alshibah! He was quick to solve our problem and is the only reason I would consider renting wirh Avis again. It's thanks to Khalid we were able to get back to Portland and salvage the rest of the vacation after our accident Thank you Khalid!
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December 2022 by varun reddy
Had a 100$ cleaning fee added after i returned the car, when called to ask why they mentioned if the cleaning(vacuuming) takes more than 20minutes there would be a charge for cleaning. We hit some bad weather during our course of rental due to which there might have been some additional dust inside the car. I rented out a 7 seater and it would definitely take upto 20mins even to clean a mini van. Would have given less than a star if there was a possibility!! I wouldn’t recommend renting out.
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September 2022 by Jesse Klansek
Khaled went above and beyond to arrange a rental for a customer, great customer service. Highly recommend.