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September 2024 by Steven
I had a fantastic experience with Accurate Auto of Hillsboro. My brake pedal felt spongy so I decided to take my car in; this was the only company that could help me on such short notice. They were extremely professional and completed the service promptly. Their customer service was excellent—they listened to my feedback and made the necessary adjustments without any hassle. Highly recommend them for anyone in need of automotive services!
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August 2024 by Tom Baylis
As a retired fleet manager, I'm pretty familiar with automotive shops and vehicle repairs. My first visit to Accurate Auto couldn't have gone better: minimal wait to get my car's diagnostics done, a thorough inspection report with reasonable recommendations, good communication about options/cost with front counter staff, accurate estimate/invoice, great staff customer service experience, and prompt repairs. I'm very pleased with my experience and will return, thanks!
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August 2024 by Jude Hendricks
Go elsewhere. These guys overpriced me on a vehicle with a salvage title! Thought I was getting a good deal going local but that was not the case with these guys.
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August 2024 by Devonte Dennis
Good to see Patrick up front always makes the process smooth and genuine.
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August 2024 by Tamara ia
Accurate Auto always takes good care of my truck. They are very knowledgeable and provide options for cost efficiency and make you feel like family. Highly recommend Accurate Auto for your needs!
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July 2024 by Jennifer Robertson
I won’t take my cars anywhere else. These guys are professional, courteous, and their office is welcoming and clean. Patrick is a beacon of light, even when you’re dealing with car issues. I recommend this place to everyone I know. Love these guys.
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July 2024 by Corey Zenger
These folks have my best interest in mind. They listened to my requests and concerns. They completely understood what was needed and completed my repair. Great job !
I’ll be back.
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July 2024 by schagadelic
Extremely overpriced. $140 to diagnose an issue. My mechanic in portland charged $85 to diagnose and give a full car inspection, and Bassitt Auto on Baseline is only $75. They also advised me of $4000 worth of work I should have done on a $3500 car. Avoid this place at all costs.
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July 2024 by Brian Cromie
AVOID AVOID AVOID & READ.
Response they did month late if leave negative feedback so disingenuous reply month after fact, if positive review instant feedback.
They had many opportunities to make things right when it happend. But they are quick to take your money but when you point out they made errors are quick to denie and tell you they don't need your business. THAT IS A DIRECT quote FROM THEIR SHOP MANAGER. WHO DENIES THE OBVIOUS AND ATTEMPT TO STEAL YOUR MONEY FOR FAULTY WORK AS THEY CREATE MORE ISSUES. INSTEAD OF OWNING MISTAKES.
Their shop manager a peice of work and causes most of their issues.
Like I said they had their chance to make things right and failed miserably. Don't be fooled by this month late faux reply.
Avoid these incompetent people and crooked business at all cost. Over charge you for services. Not sure if original repair even done correvrly. Then Create new issues and won't repair them. Then picked up pictured that how they left my vechile. Now have to take somewhere else to repair the damage they caused.
HIT NEWEST BUTTON AND SEE ALL THE NEGATIVE REVIEWS. WITHIN THIS PAST MONTH.
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July 2024 by Michael Obrien
****UPDATE**** Even after the "owner" replied to me instead of calling me directly. He wanted me to call the store that made the mistake yet when I stood in front of them that day they just wanted me to schedule another inspection and charge me for it. When taking a car to a shop you should feel comfortable with who you are dealing with. Yet this place only wants the pocketbook instead. IT THE OWNER HIMSELF WANTS TO CALL HE CAN HE HAS MY NUMBER. IT WAS ON THE 2012 CHEVY CRUZE. FOR ALL OTHER PEOPLE I AM LETTING YOU KNOW A SHOP IN WASHINGTON TOLD ME TO WALK AWAY FROM THE PROBLEM IT WOULD COST MORE THEN IT WAS WORTH. THEY HAD MORE INTEGRITY THEN THIS SHOP. THEY WOULDN'T DO THE WORK BECAUSE IT WAS A LOSING BATTLE.
I used these guys years ago and no problem. I went to the Hillsboro location recently and had a whole different experience. They did get me an appointment same day. The mechanic told me they can get to it right away because he didn't have anything to do yet the front desk said they were so slammed they would have to work it in. The problem was radiator hose blew. they did a multi point safety and maintenance inspection. They fixed just the hose for a total just under $700. In the inspection they made remarks about how tags were still good, tires were at needing replaced that they were at 0/32 yet they were still not down to the wear bars, the condition of the brakes and even the color of the brake fluid. They gave back car and in less then 20 min I returned and stated the car threw a engine light and was pulsing. I also told them it threw the coolant out of the overflow. They stated that they never checked anything but the hose yet I paid $139.97 for the inspection. They wanted to charge again to look at it and I said no and took to another shop. That shop found a blown head gasket, misfire on 4 injectors, turbo may be also affected and the wiring is having problems due to the antifreeze getting on it since it was so warm.
With this all being supposedly fixed by Accurate why did these problems still show up? I sold car to a mechanic friend who wanted to see if he can get it running. he has dumped $2000 into parts and said if labor was charged it would have been near $4000 to have had it up and running right.
STAY FAR AWAY FROM THIS PLACE THEY OVERCHARGE AND DON'T FIX CORRECTLY. Work was done better when the old front office staff was there. The new people are there just to take your money.
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June 2024 by Nordic Queen
Unfortunate customer service. Booked an afternoon appointment online. I showed up and the front desk said "I didn't even catch your appointment otherwise I would have called". I asked him just to take a look and he said "why would I just take a look when I'm going to charge you $155 for it. You might as well take it somewhere else that is open on the weekends."
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June 2024 by Prajal Patidar
I got appointment quick, they are professional, honest and solved my problem quick. I highly recommend Accurate Auto for vehicle repair and services.
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June 2024 by Kaboom Pow
One of the worst car shops I've had my car repaired at. There were no commutations between front desk & the mechanics on getting my car claim handled. I would need to call the shop for updates & would have to wait couples' days afterwards from the mechanic to call me back. I told the mechanic several times that I was going through my car insurance & if the cost was more than the claim estimate, to let my car insurance know & not to do the repairs beforehand. They even messed up my claim with 2 other cars & got the wrong parts by mistake. The mechanic seemed to not care at all about my car claim, chose to what he felt was best for him & the shop. When I did receive a call from the mechanic that my car was done. He was confused that I hadn't picked up my car yet because it had been ready for 3 days now. When I came to pick up my car, things were not done as the mechanic & I agreed would be done. I complain to the manager Patrick & he seemed not to care & made-up excuses. Please consider other places before going to this one.
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May 2024 by Nick, Deck Masters
These guys were awesome! I reached out for a failed transmission cooler on my GMC Sierra, hoping to find an honest mechanic shop after I went through months of Hell with my dealership over a motor mount replacement. Patrick, the shop manager, was very communicative and kept me up to date on the daily while he worked with the extended warranty people which is NEVER easy. The price was very fair having seen estimates for this kind of work already (thankfully warranty covered half) and they gave me an honest assessment/outlook with a job done right. And that to me is the most important in any vehicle repair especially when you drive off--trust! Really amazed at how seamless the whole process was. I was in and out in a matter of a few days, not several weeks or months! Highly recommend Accurate Auto for all your car repairs!
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May 2024 by RAD DAD #1
Great service from all. My car runs like a champ! I will be bringing my auto here for all my service needs. Thank you to the staff for taking good car of my automobile. Time to cruise!?
