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November 2024 by Tracy Trentin
Xfinity automated system sucks.
The lady can't differentiate between the 2 cards I have on file.
What a pos system and unfortunately I will have to go in to pay bc their system is retarded
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October 2024 by David Kuzmin
Erin fixed our issue right away and informed us of current deals.
Great customer service. 5/5!
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October 2024 by Manahid Camacho
Horrible service… we go in to the store and looks like no one wants to give us a service..
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October 2024 by Not Sure
Service was friendly and informative. Would be a 5* if they weren't so short-staffed. I waited over an hour. Comcast pretty much has a monopoly on ISP, why don't they hire more talent?
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October 2024 by Hmm Hmm
Horrible service! Even the manager there can't issue credits or repay what you have stolen from me. Your online system is completely broken at my expense. I updated my credit card info and then got shut off. Guess what my credit card was there so why did you charge my old credit card and then shut me off and charge me $20? So then my $80 gig internet expired and you charge me $122 a month super awesome deal I might add 50% increase. I selected a new plan onlinefor $70 with adding my checking account direct deposit. You changed my plan without informing me and are charging $122 again why? I had to go into the store which is so very very stressful due to your system, lack of caring, and I know you guys are incompetent. I had to fire you today as. Aser ice provider because you're steeling my money and then telling me it's the system and there is nothing that you can do. So embarrassing that every single customer hates you guys and you steal from me right in front of my face and then tell me nobody in the store can do credits or anything to make it right. Why do you even have workers that can't even do their job? SMH. Oh I forgot to add how it took months and over 12 hours calling customer service to get refunded for selling me gig internet service with a modem only capable of 400mb vs the gig speed you were charging me for bad upsold me. You told me my modem would handle the speeds. A third of my contract robbed and lied to. Tough luck for me though right? I had to do my own due diligence to figure it out. You're pitiful excuse is you can't see what modem I have etc, but that's all BS because you have to enter my owned modem information in to even have it registered etc. you know what modems have what speed capability, stop playing stupid. Just horrible and sickening the way you guys treat your paying customers and just slap them in the face and say take it.
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October 2024 by Anjenique Hughes
Why is this location always understaffed? Why long lines of people waiting? They outsource customer services to other countries, who give inaccurate information! See photo…this was a bogus plan ?
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October 2024 by halokid32
Some of the works are standing their and cleaning there nails and trying to look like there doing something but they were nice
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September 2024 by Anna Shustrova
I've been twice at this office in different years and both times the customer service was just horrible. Both in terms of the actual help and in terms how they speak with customers. I'm not even sure if the employees are lacking competence and tech skills and hiding this behind the arrogant attitude or simply disliking me for whatever reason. Shortly: I asked them to help me to get the e-Sim, but got interrogated about where I got my phone and shown the same error message I've already seen myself before coming. Not looking forward to ever going back there.
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September 2024 by Ryan Murphy
Highly recommend using any other service than Xfinity. If they are your only option DO NOT get the storm ready wifi, not only do they mislead you about being to cancel for free at any time, but the storm ready wifi can't even load a Google search. DO NOT believe them when they tell you that you can cancel at any time for free. They will send you an email after you purchase your service telling you that you will have to pay $252 if you cancel.
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September 2024 by Derald Hanson
Good WiFi Internet store
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August 2024 by Larry S Buchanan Jr
I needed to return some equipment. The local store staff were extremely friendly and professional and exceptionally courteous. My transaction was handled very quickly and efficiently. My congratulations to this store manager and their well trained staff!
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August 2024 by Michael Lacoursiere
Devyn was awesome to work with! The wait was a little longer than reasonable, but other than that, it was a fantastic experience.
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July 2024 by Liv Vernon
I had a great experience at this store working with Erin! She was so lovely and helpful and very thorough with answering my questions and making sure I had all the info I would need to make setting up my internet and phone easier! She definitely made my experience at xfinity that much better!
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July 2024 by Ted Welty
I need new service. After NOT making any progress by phone, I go to the local store. THEY HAVE AT LEAST A 45 MINUTE WAIT, because they only have 2 employees and more than 20 "customers" waiting.
This company is a JOKE.
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July 2024 by Anthony Manfredi 1
horrible customer service I was there for almost and hour and when the text said ready had to wait 20 mins to be seen but saw 3 people get seen ahead of me makes no sense i feel they choose there customers also internet drops and phone service sucks compared to T mobile
