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January 2024 by Robert Crady
every one was friendly and helpful and pure professional yet had a good sense of humor to keep everyone relaxed. yet was able to assist me in getting my needs taken care of.
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January 2024 by Caroline S.
It's an absolute waste of time to come here. Nobody will help you in the lobby and the "live" tellers are glorified ATMs if you can even get one to help you instead of sending you a message over and over again that "all tellers are busy". I had to use their ATM outside (which only takes 30 bills at a time and constantly spits them out because they can't read them) to deposit a lot of cash which completely defeated the purpose of coming to a branch.
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September 2023 by Ahmalia Smith
I’m not apart of this bank, thank God but I accompanied my friends as they went in. I almost wanted to talk to the manager but I think the manager was the one being unprofessional. They were SUPER snarky and passive aggressive towards older customers who didn’t really understand the technology and then once the customers left 2 of the ladies who are supposed to help just sat together and talked bad about all the customers that came in, in such a degrading way when they are obviously older and need some more help and kindness. Very snarky, stuck up workers. Will never open an account here.
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August 2023 by Ms.Miranda M.
I am so disappointed with unprofessional customer service in this branch. Went multiple times to the branch and people they don't know what they doing, manager is very rude and unhelpful. Called to main # 626, left multiple messages to loan department, nobody responding. My main concern that bank overcharging loan interest on heloc accounts, and stealing peoples money.
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May 2023 by Brittney L.
Needed new debit card. Rachael S was extremely sweet and efficient - took less than 5 minutes. Greatly appreciate the kindness and competency! Thank you.
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May 2023 by Andrew A
I will NEVER get a loan from Rivermark EVER again!They will rip you off blind!
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March 2023 by Emil Georges
The staff was very helpful and took the time to explain the procedure well. I would recommend Rivermark and sorry I haven’t been using them before.
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March 2023 by Coco Gegebo
When I was opening my sons debit card they told me about "refer a friend" thing which since I referred to my son to open a bank account here it counts and they told me my son just need to purchase any item 12 times with the debit card and open a account so I did and I also asked is that the only thing I needed to do which they said yes and I asked more questions but after my son making 12 purchases and wating for 3 months they told me it doesn't qualify since my son is not 18 years old and had the audacity to tell me "you can refer other friends" wasting our time
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December 2022 by Kyler Armstrong
Got a auto loan through rivermark, it was easy and good experience. Kelley Hopkins (Loan Originator) was super helpful!
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November 2022 by THE TRENT
DO NOT GO TO THE HAPPY VALLEY BRANCH! They literally pulled up someone else's account that had substantially more funds in it than mine, and their answer, and I quote "Well there's other people out there with your first name" I'M NOT JOKING THEY SAID THIS! If I was a crook like Rivermark Community Credit Union I would have had a field day with some poor persons funds! Terrible customer service and the branch manager is a pinched faced shrew who is aggressive and beyond offensive. TAKE YOUR BUSINESS ANY PLACE BUT HERE! PLEASE!
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November 2022 by Trent Tidwell
DO NOT GO TO THE HAPPY VALLEY BRANCH! They literally pulled up someone else's account that had substantially more funds in it than mine, and their answer, and I quote "Well there's other people out there with your first name" I'M NOT JOKING THEY SAID THIS! If I was a crook like Rivermark Community Credit Union I would have had a field day with some poor persons funds! Terrible customer service and the branch manager is a pinched faced shrew who is aggressive and beyond offensive. TAKE YOUR BUSINESS ANY PLACE BUT HERE! PLEASE!
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August 2022 by H A
Great in house interactions, but only in order to get you the hell out. Their phone workers make Comcast and CenturyLink look like Bob Ross and Mr. Rodgers.
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December 2021 by Harriet B
I have been a RiverMark CU member for at least 6 years and am very happy with their current website & customer service. I recently asked for help at the Happy Valley location, and Cristian Flores was very helpful, efficient and courteous. I would definitely recommend RiverMark to my friends and family.
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October 2021 by Monamarie McCreary
I just received an email from Rivermark Community Credit Union asking me to tell my political representatives that I don't want transparency in banking. We bank with two other institutions that have not emailed me, asking me to encourage my representatives to vote no on banking transparency.Financial institutions already report things about our transactions and based on the Pandora Papers, I'd say more reporting & transparency is necessary.I've been dissatisfied for awhile with Rivermark since they moved our local branch to a very small retail space and replaced human beings (teller row) with humans in a central location that we access via a kiosk inside the small bank, after you put in your debit card & pin.I don't like their PopMoney transfer system because it usually says the money will be transferred in 2-3 business day...unless I pay a fee. Zelle is free and almost instantaneous.And, I don't like that they don't have a local branch with drive thru.I should say thank you Rivermark for the email because I haven't been satisfied with Rivermark for awhile and now, I'm ready to do something about it.
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September 2021 by Rob Bennett
My credit union, Lighthouse Community Credit recently merged with Rivermark. It's been a bad experience since day one, between the app being difficult to navigate, transferring money challenges and the rude customer service rep on the phone I can't wait to be done with them. I will be paying my loan off asap and closing my accounts. On a positive note, the questions I had using the chat feature in the app were answered quickly, so the minimum 1 star was deserved solely based on that. I miss Lighthouse!