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January 2024 by Tyler E. Havlin
Yusaf was so helpful and has a gentle, easy style that was exactly what I needed. He also has a great sense of humor, which is a bonus. Not pushy at all and truly helped me find the mattress that was best for me, without talking/pushing about prices or deals. I always dread sales situations, but Yusaf truly made it an enjoyable experience.
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January 2024 by Sam Burke
Update 1/22Yusef, the original sales representative, gets 5 stars! he was able to arrange a new delivery with a new, much more competent delivery team. Yusef was there through the whole process to make sure this delivery happened without any problems. Thank you for all your help!UPDATE 1/20 4PMI had to update my review because while the mattress firm store and sale rep are wonderful the delivery company they contract with is terrible. The two delivery guys had walked up to my house and said they were afraid of the driveway being too icy. I showed them that we had spent the morning shoveling driveway and the walkway to so that they could pull up their truck and drop off the mattress.After some negotiations with the drivers in Spanish they said they agreed they would give it a shot. I told them If you guys can get it to the garage, we can get it the rest of the way. All they had to do is pull up in the front of the house. When I went inside to get the keys to move our Jeep that was parked out front on the street, they left without saying anything. That was very frustrating and terrible customer service that they didn't say anything about changing their mind or rescheduling. They just left me waiting in the cold.Original reviewGreat experience our Yusef sales representative was extremely helpful in helping my wife and I test out different styles of beds to find one that matches our needs perfectly.
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January 2024 by Sarah Zinzer
Had a wonderful experience with Yusef guiding me to my new mattress. He was very knowledgeable and kind, not pushy, and it was a lovely time.Also shout out to Vince for being kind and helpful as well.I highly recommend Mattress Firm if you need a new bed or just want to chat with some nice dudes.
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December 2023 by Deborah Hansen
Clean store with nice variety. Vincent an Yousef help me pick out a pillow. They were very knowledgeable and good humored. Made my visit enjoyable. I would refer this store. Would have bought a bed from them if mine wasn't so new. Thanks for the help!
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December 2023 by M
I got the Stearns and Foster Euro 15”Pillow Top (Firm) and am loving it. Thank you Chase, for helping me figure out what was best for me. It was a long journey and you were supportive all the way (like a good mattress!) without ever pressuring me one way or another. You’re the best!!!
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December 2023 by Dan Guldenzopf
Fantastic help from Laura !!! Very knowledgeable , and friendly. The mattress we needed was in stock in the store so we were able to leave with just what we needed. Will definitely return for our next mattress and recommend this store to all my friends.
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December 2023 by Jason Stone
Yusuf and Chase were great personalities. They were patient and dedicated to helping us get the right bed. This is the second time purchasing a mattress from this store. Both experiences were great but this one stands out. Will definitely look at Mattress Firm for my next mattress!
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November 2023 by steven griffin
Great salesman. Helped me look at a few mattresses and I was in and out of the store in a very short time. They are high on my recommendation list for quality mattresses.
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November 2023 by Tabi Anne
Katie did a great job helping us pick out our mattress. She was knowledgeable and made us feel comfortable with the purchase.
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November 2023 by Linda Fund
Great and easy experience buying our new mattress. Chase was really great to work with. Hopefully the delivery and set up goes well too.
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October 2023 by Dale Stark
Great experience. In theory you only buy a bed a few times in your lifetime so you want to make good choices. Chase was super knowledgeable and helpful. He pointed us in the right direction to meet our needs. Purchase was fast and efficient. Can’t wait to sleep on our new bed!
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September 2023 by Celeste Ritz
Linh at the Clackamas store was such a great help in getting me the perfect mattress! I saw the same type of mattress at another store for $1,000 more! The prices at Mattress Firm are the best around. Linh was very helpful in helping to keep my purchase within my budget, and with a quality mattress and adjustable base! Thank you for making this a pleasant and stress free purchase!
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September 2023 by Alistair Merczak
Chase was AMAZING. Best mattress store in the city. We saw the reviews and thought this would be the best place to find our mattress. Chase knew so much about what mattresses would be best for me, I have multiple health conditions that make it incredibly difficult to sleep, and Chase helped us find the perfect mattress for me. He also helped us figure out discounts, shipping, all the costs, etc etc. Obviously wouldn't buy another mattress because this one seems perfect, but if for some reason I had to buy one again, I'd come back here!
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September 2023 by Julien Stonewood
Chase was incredibly kind and informative. We deal with chronic pain and decided to prioritize our health and invest in a good mattress. Chase listened to our needs and budget and found us a great deal on a perfect bed. I'm definitely recommending this location and store to my friends.
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August 2023 by Zach H
Sales representative was extremely friendly. Was not just there to scam me or get a sale. Made sure I was happy with my selection and asked follow up questions to help reassure I was making the correct purchase. Incredible service all around.
