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February 2024 by Sara Albin
The manager, Sandy, let his employees put two pairs of Hooters booty shorts in the children’s section. I also asked him to price a couple things for me that didn’t have tags(happens a lot here) and he went to the back for ten minutes then came out without my things and started fiddling around with the electronics. He then threatened to have me trespassed when I asked him what he was doing and where my items were. I’ve been coming to this goodwill for years and have never had a problem. I’m in once a week at least and Sandy is always leaning and standing around. I feel bad for his team.
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February 2024 by Kerrie McCurley
Expensive help wasn't friendly at all
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February 2024 by Jason Friedman
It’s disappointing really. Honestly one of the most overpriced goodwills I’ve ever seen so far. I’ll never understand the logic of pricers at goodwill thinking anything big must be valuable. I’ve never really experienced the rudeness from employees like other reviewers have, they’ve always been relatively pleasant and so far it’s been the only saving grace. I’m honestly not sure how this place is in business with its bare shelves and unusually overpriced stuff but I’m guessing it has something to do with the amount of items they send to their e-commerce site. This goodwill is notorious for it.Whether warranted or not, it’s always funny to me when a charity shop has hired security detail to observe customers. Multi billion dollar company worried about losing a couple bucks, good grief. Deseret is right next door, they don’t seem too worried about theft. Just seems like greed to me.For those looking for awesome deals or affordable clothing/shoes for you or your loved ones, stray far away from this one.
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February 2024 by Jeremy
Like most other goodwills except they have a slight problem with theft here. Other than that you can find quite a bit of stuff packed into this location compared to some others.
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December 2023 by Mirna Shahin
My mom was at Goodwill earlier today, and unfortunately, the customer service experience was incredibly disappointing. The manager's behavior was beyond rude and aggressive; she was verbally attacking my mom. Despite my mom minding her own business while shopping, she was confronted and yelled at as it neared closing time at 8 pm. The manager's unnecessary follow-up outside only escalated the situation. It's utterly unacceptable for a manager to treat customers this way. This kind of treatment is unacceptable and left us feeling upset and mistreated during what should have been a simple shopping trip. The manager's behavior was not just rude; it was downright hostile and abusive. Even outside, the relentless yelling continued. Goodwill should be ashamed to employ someone who tarnishes the shopping experience to such an extreme degree. Her visit was a complete nightmare, and I strongly advise others to steer clear until they address this appalling behavior. We hope for improved customer service in the future so no one else goes through the same experience my mom had.
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December 2023 by judy shahin
This was the worst customer service I have ever had! As I was finishing up my shopping and about to head to the checkout, an employee not only rudely yelled at me to leave right when the clock turned 8, but also displayed a stark contrast in treatment by being friendly to others still shopping. This inconsistent and disrespectful behavior marred what should have been a simple shopping experience. As someone that works in customer service, I know you do not yell at someone to leave when the store closes, you are supposed to politely tell them to head to the check out in a nice way. It’s disheartening to encounter such unprofessionalism, and I hope the management addresses this issue.
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December 2023 by Beshara Shahin
My wife and daughter were at the store and around closing time the night shift manager and another employee were very aggressive in kicking us out by yelling at us and just being rude. This type of behavior is not acceptable. You need to have better customer service by respecting your customers. You owe us an apology.
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December 2023 by Celine Athamneh
Customer service is very disrespectful. Instead of asking politely, they yelled at my family, and aggressively told them to leave as they are trying to put back their stuff because the employees said they are closing but were acting nice to other customers. My family was simply walking out and the employees followed them and were yelling at them. This goodwill is awful and that is not how you treat any employee or human being. Management needs to do something and if not, we will be making sure something is done. So disrespectful. Do not come here.
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November 2023 by Pamela Wilson
We donate many things to Goodwill store on Sunnyside. We are also customers. We tried donating a dog buggy to them last week. Our dog passed away November 9, 2023. Cleaned up the buggy only to have them tell us no. The guy who came out with cart had to go get a lady to tell us no. I told her my intentions were not to be rude, but why wouldn’t she take it. Her response was, “ Because kids would play on it.” Okay. I thanked her for her time, and we left. My thinking is Goodwill needs a better PR/marketing person. The buggy was well maintained, clean, and probably costs about $200.00 retail. There are many things we have donated in the last few years, including furniture that “kids would play on.”As a result, Goodwill has lost us as donators and customers.
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November 2023 by Kiauna Mason
Employees at the store mark almost every sewn-in clothing tag, or the clothing itself/ a bottoms of bigger products, with letters in permanent marker. They say this is to indicate the price of items in Roman numerals so people can’t switch out tags. However, this greatly reduces the likelihood a product will continue in the circular economy. This isn’t an eco-friendly decision at all and actually could be reducing sales since people won’t easily be able to re-gift or re-sale items once done with them. Items look of lower quality with this practice and I could see this deter if people from wanting to use them. This needs rethought, as so much of what’s donated to goodwill already doesn’t get bought.
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November 2023 by Kimberly Bainum (Meadow)
The most expensive goodwill is this one on 82nd (strangely enough). The things I see here are always priced higher than the exact same things I see at other goodwills for less $. Staff is okay, depends who you get. Some are friendly and some aren’t. The security guard kindly offered to help me carry something to my car (since the carts won’t work if they leave the physical store, and non of the other staff would help.)
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November 2023 by Craig Ackerman
Highly disorganized! Dirty air filters in a box for sale. The changing room is closed and won't open. Place sucks and is full of tweakers. This store should be shut down due to the amount of broken stuff on the shelves. All trash and the only items someone may pay for are higher than full retail. Place is trash!!!
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September 2023 by Isha Milan
Worst goodwill. They followed me throughout the store and accused me of stealing. Their illiterate security guard harassed and threatened police on me, searched my bag and wanted to see a receipt to an item I had bought from a different store. I never showed them so they said never to come to the store. I will be dealing with them for the the humiliation and distress they've caused for me. I regret ever donating my stuff to these ignorant scumbags.
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August 2023 by JEFF FILKINS
This goodwill has a great staff. Very helpful and so many bargains. They are heavy on clothing and household items and light on tools and electronics. If you found this review to be helpful, please like it..,????
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August 2023 by Marisha Aleen Smith “marisha aleen smith”
Great selection of new and used items .no dressing room to try on clothes ..and no cash back ..id buy more clothes if I could try on first. But I buy shoes there alot , coats and books jewelry. Sunglasses.its a good goodwill .they have a new security guard who follows around people who he thinks is going to steal usually homeless people .I think the homeless people have it bad enough as it is no home .sometimes I'm sure it would be nice if people would stop harassing homeless people and stereotyping them .I've watched them get kicked out of stores just because they are homeless.its sad to me. Some staff members at this goodwill stare at me and security follows me around sometimes its rude and ruins my shopping trip. I spend 50 plus dollars in there several times a month .
