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February 2024 by Melodye B.
My husband and I went to Macy's in Clackamas, Oregon on a Sunday 2/11/24 as my husband was given a Macy's gift card for Xmas. We never shop at malls so we thought it would be nice to see what would be on offer in the men's department. We walked through the cosmetic/perfume area which was fully staffed and took the escalator down to the men's and walked the whole floor. We were surprised to see it mostly empty with only a few customers and no staff. We looked for someone to help us find prices on shoes (there were no prices on any of the items) and could find no one. My husband left the shoe area and had to walk the whole floor before he finally found one male staffer who was helping a customer at a cash register and asked the young man if he could find someone to help and he said he'd get someone. A few minutes later my husband came back to the shoe department where I was sitting and after waiting ten minutes there was still no one. We decided to leave and headed to the cash register where the staffer was still waiting on the same customer. My husband said to the staffer that no one ever showed up and he was really disappointed in the service and that they were losing a customer. All the staffer could say was 'sorry.' As we made our way up the escalator and through the perfume department I decided to ask a perfume staffer who could I complain to? I told her there was no one downstairs in any of the menswear areas and did she know why there was no staff. She said she didn't know but gave me the store's phone number so I could complain to the manager. I told her I was amazed that there were so many staffers in the perfume department but then remembered Valentines Day was coming up. Made sense. A few days later I called the home office number (not the store number given) and complained to the customer service person who apologized, would send the info to the higher ups and asked for my telephone number for follow ups. It's Friday and so far I've not heard a thing. I looked online for reviews and complaints about Macy's and the info online said that over 3,000 staff were due to be let go and several stores would be closing down. Seems the reason why these stores are suffering from so few staff. Looks like shopping malls as well as customer service may soon becoming a thing of the past.
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December 2023 by Rojin H.
Carolyn (Casey) helped with my watch that was purchased overseas, resizing at this branch very kindly and patiently, she was also very helpful with selecting a new set of earrings and can't recommend her enough!
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October 2023 by Robert L.
I was gifted a 14k gold bracelet for my birthday last week. It had had a scratchy point and 5 days later it broke at that point. I went into Macy's with my gift receipt and they refused to do anything to make it right. They wouldn't exchange it or fix it with no charge. Right now, I'm waiting to hear what they're going to charge to fix it. This was a bracelet that my friends had paid $400 for and it lasted 5 days with no recompense???!!!??? I'll never buy jewelry there again. I may never buy anything there again since they obviously don't stand by their merchandise.
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September 2023 by Kailani S.
Popped in to grab more perfume and simple earrings. The gentleman at the perfume counter was very helpful. He had longer curly hair, don't remember his name. The people upstairs were all very friendly and helped me look for earrings. Clean organized store.
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September 2023 by Mark P.
Labor Day is a kicking holiday as far as holidays go at the mall. Whether it was Back to School, Labor Day sales or just a really drizzly day who knows but the mall was packed. I am a serious Macy's fan, if you are savvy enough to catch the right sales, promotions and deals. So on my last visit I knew they were having a killer men's Nike sale and stopped in. Even though the mall was hoppin', there were plenty of sales people on hand to help me find my size. The service was genuine and all realness, none of that up tight service you can get at other department stores! We had a great visit, and I loved my $50 pair of Nikes so much that I bought two pairs!
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May 2023 by John E.
Three sales people worked on my bed order. Between them, they couldn't get the order right. As for the "white glove delivery", they didn't follow through on the procedures that were explained to me in the store. And they must say this a lot, because when he said "We only deliver, call the store if there's a problem" sounded rehearsed. White glove delivery is a fraud and the staff isn't competent to handle orders. Won't buy from Macy's again.
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February 2023 by Deep Butani
Came to make a return for an online purchase. I get there and there is no employee in their area. I wait 45min for an employee to show up just to tell me I can’t make a return because they are not a “core” store even though finish line website gave me this location as the closest store to make returns and even says make returns at any store. I would rate this zero stars if I could. Absolutely ridiculous
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January 2023 by Carole F.
Macy's or not??? Bought shoes at Macy's got a reciet that said Macy's and a bag that said Macy's but guess what when I went to return they are not Macy's. It turns out they are some other company that sells inside their store. They have different return policies. It's deceiving. I will never shop there again.
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December 2022 by Dorothy C.
I like the store and the internet. I find many things on line. I really like the jeans there
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December 2022 by Thanh D.
I order delivery to my home when it out of stock. They asked me make credit credit card for 20% off ok i did it. But the day after they cancel with out any email even in junk mail. And then i called to for customer service this number (800) 289-6229 on 10:53am 12/06/2022 and they hanged it off right away no pick up the phone i thought that is mistake until i tried to call several time they tried to lock my number just because they dont want to hear the phone. Im not to recommend to do service with this store, don't order to home or do credit card from them just scam. Still didn't get refund or credit card after 17days.
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November 2022 by Olivia L.
This Macy's isn't the Bon Marche. And although, I miss the Bon Marche stores that I shopped at in the 1990s... mostly I miss 1990s prices... Macy's at Clackamas Town Center is much better for dresses... all sizes, jackets, winter items, and designer jeans in my opinion. There wasn't a long line at the Macy's the last time my spouse and I were shopping. My spouse said... he'd already smelled the perfume.... so I didn't stop and look around. There were a few people returning items at the specialty counter. And there weren't any shoppers without a handbag that I could see (women). There was one creepy older pasty man waiting for a companion near the dressing rooms in the women's section downstairs.... but my husband was standing beside me and I felt comfortable shopping the half off sale. Most of the out of state shoppers didn't have a bag with them... but a shopping bag at Macy's costs only five cents. There is an option at each register to use your Macy's gift card.... I checked. And,... there were two backpack style handbags in the middle of the store. Tre's fabu... did you notice that there are more people inside this Macy's inside Clackamas Town Center on the weekends?
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August 2022 by Shahab F.
Customer service was awful, I bought shoes for my sister and when I received it it was bad and when I come here for return she tried to say you wear that shoes and we can't return it and she talked really bad to us . I'm not happy with that old woman she was really unprofessional.I had a really bad experience in here and I never shopping from this store again.
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August 2022 by James Morgan
Your website and store front is trash. Send me my refund you clowns
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March 2022 by Nuka a.
Where do I go to review the wonderful experience I had a Macy's today in the cosmetic department? I approached the Clinique counter and met a wonderful helpful woman named Laura. Im trying to get back into the work force after trying retirement. Laura is about my age and she helped my choose some products that were perfect for me. i went home home and did a dress rehearsal for my interview with the products she picked. I look amazing and am ready for my interview. Thank you Laura!
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January 2022 by Kelly C.
I spent over $10,000 in just jewelry over the holidays. The staff was completely uneducated, which I will forgive because everyone is short staffed and looking for employees, however, I needed my rings sized and it's been almost 12 weeks and they are not back yet. I got some back but they didn't fit. I haven't gotten my certificates of authenticity in the mail yet, they lost one of my pieces, and charged me multiple times fir the same item. I call the CC division and got rerouted to every department within Macys. Everyone promised to fix the issue but it still isn't resolved from November 20. I lost hundreds of star rewards and still it hasn't been rectified. I'm beyond frustrated and only shop there because of the perks which I was robbed of anyway. I wish Nordstrom was still here!
