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October 2024 by Cassidy Anderson
Just don't go to this Ace if possible. You won't get good customer service, and you'll be making calls for days to get your money back if you have a return. First off, don't think you'll get any help from associates if you're wandering around looking for stuff. The shorter guy in the paint department was doing a good job of avoiding me. Hello, if you are in the paint department, you probably have some questions. Secondly, there was poop smeared on the toilet seat and on the floor in the women's restroom. I'm guessing an employee didn't do that, but it definitely added to the bad experience. Thirdly, I ordered from the app, which has excellent savings, but I needed to return a couple of items from my order. The "girl", Izzy I think her name is, was so bothered by my two returns. She had trouble processing them and told me that I needed to follow up with the phone number at the top of the receipt to make sure it went through. Well, the number at the top of the receipt is my phone number. Lol. When I called the store a couple of days later, I was told the manager would be gone until Saturday and to call back then. I wasn't able to call on Saturday, so I called the following Wednesday, 9 days after my return, and was told to call back after 11 to speak to the manager. I was never offered follow-up to reassure that the return went through or offered for the manager to call me! I'm just doing all of the work to get my money back for items Ace has! I've worked customer service in a similar position and I know that every one of the employees has room for improvement.
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October 2024 by Earl Heberlein
A great selection of hardware.
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October 2024 by Paul C
Friendly and helpful.
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September 2024 by Patty Sweet
Hometown hardware are the best for home projects. They always have what you can't find at the big box stores. And the staff are always great.
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September 2024 by Joshua Larson
Nice friendly people there. Able to help me find what I was looking for.
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September 2024 by John Forsure
Real nice and willing to help you with what you need to get your job done.
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September 2024 by Dan Pliska
Great close by hardware store. People know their products.
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September 2024 by G2 The-R
Great store but website often says they have something only to be wrong after you drive all the way in to get it. Then they say it is at the warehouse and it can be ordered. Yeah, that’s why I spent 20 min driving you so you can order and make me come back. I need it now, hence the drive in. Today it was GMG pellets. THEY DO NOT CARRY GMG PELLETS IN STORE so don’t bother. Get them somewhere else.
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August 2024 by Cindy Roth
Didnt have spray i was looking for.
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July 2024 by Kaitlynn Hancock
I went into the Happy Valley store today & was helped by Andrew. He was simply AMAZING! I was looking for a new edger & he was very helpful & knowledgeable of all of the products. Turns out, the edger I got had a battery defect, but when I went back in Andrew saw us there & was quick to resolve the issue (gave me a new battery). If Andrew is not the store manager already, he should be! THANK YOU, Andrew!
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July 2024 by Mark Chase
Upgrade to 5 stars. The people working there are so helpful. They open additional registers if the line gets long. When they see me wandering in the aisle, they ask if I need help before I can ask them. And the store has everything I need for the home projects I am working on.
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June 2024 by Justin Hoecker
Close to home and almost always has what I need. Friendly and professional staff.
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May 2024 by Big Smooth
Went out of their way to help facilitate an online purchase. From the GM to the delivery drivers- Great experience highly recommended.
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May 2024 by Muddy Dude
The man in charge of paints department on Friday may 24th 2024
Was a complete rude person and did not want to shake my paints or try to match my colors he referred me to a different business that would shake my paints he told me he would not help me with my paints and was acting as if he didn't want to do his job and I interrupted his break time or something super rude won't go back
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May 2024 by Bill Kaplan
A terrible customer experience at Ace Hardware, Happy Valley.
Called the store and spoke with Andrew when I made an online purchase asking if I could get a military discount when I picked up my order. He checked and told me yes. Picked up a few days later and was told by Steve, the manager, that NO I could not get the discount. When I explained my call to Andrew and I asked Steve why they had different answers to same question.
He said online and store are different companies. When I asked the difference, he raised his voice and jumped on me asking me if I wanted to him to tear up the order and get my money back..in front of the cashier. Clearly, this is a bad look for a manager. There is nothing ACE friendly here. I had never shopped at ACE before, never will again. The question I have for ACE is "Is this acceptable behavior for a manager who should be leading by example in front of his employees and grooming them for future responsibility? Is this the ACE standard?"
