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February 2024 by Tiffany J.
My engine light came on in my car. So I went in and asked Donny if he could tell me what it was. He was just rude like he did not have the time to do it. There was not a single customer at the counter, besides the customer he helped before me. After he he got the code he went back in and said it didn't work. So he gave me a different reader and told me to do it myself, and memorize the code. I have never used a sensor reader before and couldn't get the reader to work. I didn't feel like I could even ask for help, after how he was acting. So I left I have never been treated so bad in an auto parts store before. Go to Advance Auto Parts, they are extremely helpful!
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February 2024 by Dorice H.
Extremely rude person working, I will go else where next time, he ask me questions I didn't know the answer to, when I ask what he meant he said very rudely just get your license plate number, horrible customer service. Only a one start because you have to have something
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January 2024 by Obaid Khan
It was my first time calling and visiting this location due to a coolant message I got on my dashboard. When I called, Matt answered and he was so nice. He actually asked if it was ok if he placed me on hold while he helped another customer! How professional is that!!!When he got on the phone, he listened to what I was looking for and I said I’d see him shortly. When I walked in, he knew exactly who I was.He walked out to my car with me and showed me where the reservoir to the coolant was and gave me a 101 lesson on my so much needed car skills.He was so courteous, so polite and had a smile on his face the entire time. I know I’ve found my go to place for all my car needs moving forward.
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January 2024 by jamie Ferero
My car broke down in Sandy Christmas eve, the staff at their sandy location was very helpful however they only had one of (it turned out) the two parts we needed to get my car up and running. The cashier at the sandy location assured me that we would make it just in time before they closed at six.I had my husband call to make sure they had the part in stock and unfortunately we were told they were closing early, and would not be willing to stay the 13 minutes it would take us to arrive, all before the store actually closed. I understand wanting to get home for the holidays, I’ll never understand the lack of human decency and drive to help another out. Especially during the holidays. I can only assume children work here.
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January 2024 by Alicia Smith
Got my headlights here. Wish they could have helped me install them. Headlights both burned out again within a year. Not sure if I'll be shopping at O'Reilly in the future.
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December 2023 by Jeremiah Howard
I go here to get a car scent, I tell the clerk I'm tired of buying these and the tab breaks and it can't be open , I want u to open it because I'm obviously doing something wrong he tells me I have to pay 1st the money is in my hand and on the counter lol, he then proceeds to tell me if he breaks it he won't refund me because that's how the product is made lol. In a world where customer service is at its lowest point, these companies these people don't care anything about people at all and for that this is another place I will never fo as long as I live u can ask Fred Myers, jiffy lube, Nike and Jordan screw them all. Go to Walmart they have them half the price anyways. Screw these jokers
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November 2023 by Trisha Riley
The guys were great. Very personable and so funny
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October 2023 by Layla Beau
A great big huge THANK YOU to Jake at O'Reilly in Gresham! Even though they were busy, he replaced my battery and faulty terminals, saving my dog and I from being stranded alongside the road. He was very friendly and personable, and we swapped stories about living in the same area of Clackamas County while he was doing the service. Note to O'Reilly: he is really a "keeper".
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October 2023 by Michele Plummer
My experience was terrible. I called ahead for windshield wipers. When I arrived, I asked again about the sizes needed for my car as I have never put them on before and was told the sizes and what aisle I could find them on. It would have been nice to have had help with 3 young men at the counter and only one of them was working with someone. I finally found a pair by myself and Dony, who was the young man who put them on my, car for me, but did little else, insured that this store is not much into satisfactory customer service.
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October 2023 by Maged Elmelek
Really bad customer service . I aske to return my battery but they told me cannot do it Because I don't have my receipt. I buy less than 1 year I have tow years Guarantee
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September 2023 by Kevin Parada
Customer service is good guys working the counter know what they’re doing & always have an answer for my questions.
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September 2023 by Michael Schwartz
Got a jump to drive to this location for a battery they told me was in store to be told they have none for my car. Now I'm sitting in a dead car stranded in their parking lot.Thanks oreilys
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September 2023 by Jeff Kennedy
Jacob (I think) is impersonal and unhelpful. Wasnt even willing to try to find out more info, and when I asked if there was any where else he would recommend I go, he looked completely lost and said he has no clue...okay bye I guess? Literally a waste of time. He couldn't even point me towards anything helpful. As a former employee myself, you're lame dude
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September 2023 by Chairty Junker
I was going to be nice about the rating until I read some other reviews. I did an online order. We waited over the hour mark, and my husband went in to get the stuff needed to work on our car. He was gone for a couple of hours, and the store is only about 10-15 mins away.When he arrived, one worker seemed to be messing around- helping someone but not trying to get stuff done, whistling, while other customers waited. No, I don't have a problem with enjoying your job, but when you have a backlog of customers, YOUR JOB is to get people serviced and out the door.The other worker was actually working. When he noticed my husband waiting, he asked how he could help. My husband explained the online order. The worker made a comment of someone not even looking at the order. So no printout is needed by the computer. There's nothing like that. Just that someone, I'm assuming Mr. Whistles, didn't check the online orders to get them ready.I can see I am not the only customer who had to deal with that. I've never had this issue before, and I suggest removing the online option to order if your employees choose to ignore it. You may save yourself from terrible ratings in the future. This is obvious due to the comment made by the ACTUAL worker and the reviews left by other customers.Your actual worker saved the store from getting a 1 star. I may change it in the future- but for now, it was a sore experience, and I'll take my business to AutoZone or another shop.EDIT: The store owner gave a very generic response to my review. You can see below. The number to contact was the corporate contact for customer service. I think that's a joke of a way to handle any customer dispute after being in the automotive industry myself. So, I did contact corporate, and now they get 1 star. I did not request a callback, but hopefully, the GM will see the terrible online order support, and this will be a learning experience NOT just for the worker who chose not to do his job productively but also the person in charge of responding to poor reviews. I'd rather you NOT reply if you think I should just use the general website to contact customer support. Swing and a miss Mr. Store owner.
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May 2023 by Clyde “Devin horn” Horn
Craziest thing darn wobbulator shaft came disconnected from the rotator splint coupler turns out all I needed was 2 muffler bearings and a double shot of blinker fluid and Boom m on the road again.
