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October 2024 by Cynthia spinnett
After the repair person worked on my Kenmore Elite (Jerome) 1999 sewing machine it has never worked better! The threader that hasn’t worked in 10 years is now working! The timing was off so he fixed that. It’s amazing!
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July 2024 by wilsgrant
Kind and knowledgeable service is what I always receive at this location. Montavilla Sewing Centers are an asset to the Gresham community.
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November 2023 by Jeff H.
I am a 71 year old man, with way too many interests and hobbies, and the latest is sewing. In 1984, my mother bought me a basic sewing machine because the alternative was that I was going to use her Bernina. It's a fine little machine, really well made, all metal, and mechanical, with basic stitches and semi manual buttonholing. But the stitches are short and narrow, the buttonholing demanding. I realized rapidly that 1) the brand new machines I could afford felt like toys to me. I even bought one and it was defective and had to be returned. 2) Looking around town locally left me with a sad feeling, dealers are fighting online sales and making false statements, not knowledgeable about what they are selling. I didn't need that, I wasn't planning to buy online again. Nevertheless, being out in the Gresham area with my friend, I said, let's stop in here, take another chance. The incredibly kind woman asked if she could help me and I mentioned that I felt I needed to buy a used machine, "did they have any?" She took me in the direction of the used machines and then said, "you know what, I have someone I want to talk to you, an experienced service man." She went and got Nick. I want to pause to say that this store is beautifully laid out and warm, not cluttered like even other stores of the same company. And then, Nick. Nick is a perfect match for me, soft spoken, carefully measured words, extremely qualified after decades of sewing machine repairs, especially Pfaff and Bernina. I saw a Bernina that was on my look for list and I asked him it I could look at it. I have to say, from that moment on, Nick was committed to helping me, no matter how foolish my questions, no matter how long it took. He knew the machine inside and out and he told me how much time he spends every year learning new models. I loved the machine and I had the best person showing it to me. I had no intention of buying a machine when we went in there, just trying to get a step closer. If Nick had not been there, I would not have bought a machine yesterday. Nick was complimentary of the company and management he has worked for for decades and he changed my attitudes and feelings for the company. Sometimes, you just know when something is right. The care Nick took when he loaded the beautiful Bernina into its fabric carrying bag was just one more thing to tell me I was at the right place, buying the right machine, and had somebody with my best interests at heart and somebody that will be there for me if and when I need help in the future. My highest rating for Nick, the two women that helped me (sorry about names, not good at it), and the beautiful tastefully arranged showroom. Yesterday was a very good day for me. ... one more thing, as we left, my friend said, "if you didn't buy it, I was going to buy it for you!"
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November 2023 by cindy martin
I have not used my sewing machine in quite awhile . I took it to Montavilla in Gresham and was greeted by Cynthia . She was so helpful and kind. She got my machine in order so I can now sew with it .I highly recommend this place .Cindy
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November 2023 by Christi Garcia
I always love coming to all Montavilla stores. Can always ask questions and get great answers,
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November 2023 by T C
Very disappointed in the customer service that I got today. I was looking forward to using my daughters machine that’s brand new and I went in and it was referred by the store manager to watch YouTube and if I can’t figure it out to call and make an appointment I will never support this company in Gresham and that’s very sad because I was referring people to go there for classes and that’s how I get treated so one star review. I hope you guys can figure out your customer service. Take care. And yeah I’m driving 20 minutes to go to another location because at least they care they have good customer service.
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October 2023 by Tenessa Campobasso
Very disappointed in the customer service that I got today. I was looking forward to using my daughters machine that’s brand new and I went in and it was referred by the store manager to watch YouTube and if I can’t figure it out to call and make an appointment I will never support this company in Gresham and that’s very sad because I was referring people to go there for classes and that’s how I get treated so one star review. I hope you guys can figure out your customer service. Take care. And yeah I’m driving 20 minutes to go to another location because at least they care they have good customer service.
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August 2023 by Charlotte Cherzan
The staff at Montavilla Sewing Centers (Stark Street and Gresham are the only ones I’ve visited.) have been amazing, kind and helpful every time I go in their stores. They help me with every thing I need for my quilting and sewing.
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July 2023 by christine berkheimer
Portland Sewing Center provided excellent service. My order was fulfilled and delivered on time with no delays. The Gresham Sewing Center needs to take notice and improve their customer service.
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July 2023 by Tuyen DanNgo
Sarah was wonderful, she helped me find the right attachments for my machine and accessories for my project.I started sewing during the pandemic and all my visits here have been wonderful experiences.Thank you for providing quality products and service to our community.
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June 2023 by Ann Zeman
I appreciate the professionalism, knowledge, and customer service at Montavilla Sewing Centers. And it’s especially great that when you bring in a sewing machine with a problem, they look at it on the spot to diagnose what’s wrong and can possibly fix it on the spot! They are my go-to place for all things sewing machine.
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June 2023 by Rae Almanza
Everyone was very helpful, and the owner came out and gave me his full attention, answering all of my questions. I love my new machine.
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June 2023 by Sheila treasure finder
They were friendly, helpful and on time when they said they would have my machine ready. Thank you for such great service.
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May 2023 by Brittany Shephard
Super nice staff. Very good at explaining differences in sewing machines and helping me make a decision based on what I would be doing.
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May 2023 by Angela pietrok
Anytime I have problems with one of my machines I can count on the staff to take great care of me. I appreciate the customer service level.
