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February 2024 by Jim R.
awsome bank ,, i went there held the door open when entering the bank and leaving the bank ,, wow i go inside and probally the nice bank manager told me he can help me in one of the rooms ,, i had a capitilone rebate check , it got cashed there for me with no problems ,, i usually go to key bank branch on eastman parkway ,, the eastman parkway branch some of the tellers there are very rude so is the branch manager ,, every time i go there to cash a rebate check or differnt check ,, ,, they want me to deposit the check then take out the cash ,, twice that key bank at eastman parkway did this ,, got so rude about it ,, i have been to other banks in my life all of them would cash my rebate checks with no problems ,, i would stay a way from the key bank branch on eastman parkway and burnside ,, go to the key bank branch on east burnside the one close to gresham fred myers ,, there awasome
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February 2024 by Michael Scott
Came in there were only 2 people working, no one at the teller. I waited 20 minutes to be helped and was just ignored. I was excited to be apart of key bank but now not so much.
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January 2024 by Kyle Inman
Problem resolved. Good job guys!
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July 2023 by Laronz’a M
i really strongly dislike this location every visit they are passive aggressive, act like they don’t really want to do their job and it’s always the same one rude women at the front ? i’ve been to many locations and they never given me the vibes i’ve gotten here smh
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August 2022 by Angela M.
The absolute worst! Drive up tell never available. Came in today to deposit a business check and there was literally no tellers! Employees in the office (assisting some angry customers) waited 5 minutes they asked me to have a dang seat!?!? 3rd and last time coming there considering moving the business account for sure!
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August 2022 by Jim B.
i had a problem with the key bank in gresham on eastman parkway i had a checking account at that location over 10 years with key ,,yesterday aug 9th 2022 i went to the branch i cash a 300 dollar check it was from best buy credit card company cti bank,its a company check not a personal check it had my name my name on it , i had lots of money in the bank ,, not over drafted and was not a new account or a new person , i did not want it deposited just wanted it cashed so i could go pay another bill,,the branch refused to cash my check said i can only deposit it,, the teller kept looking at the check and acted like it was fake and asking me whats it for , i thought thats none of her bussiness ,, so i said if you cant cash the check i will close my checking account cancel my direct deposit and my key bank credit cards ,,so the branch manager went to the tellers line and he told me so rudly you cant talk to us or threatin us that way or tell us what to do well you know iam going to close my checking account at key ,, its my money i can go where ever i want ,, i was not rude in any way i was very calm,,, i did not threaten no one only said if you cant cash it i will switch banks what in the world is wrong with that ,, years ago i had the same problem with same key bank cashing a check , i switched banks but only went back to the bank because it was close to my house,,i going to switch to another bank across the street
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May 2022 by Beth R.
They offered a promotional offer and botched it. The follow up service was horrible after promising so much care.
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September 2021 by Anamika Brouwer
I had to write a check from an account that had direct deposit, and the lady screamed at me, while I was pregnant, that I should be “ashamed” of myself for writing a “bad” check. It was a terrible experience and I would suggest NEVER going back. I was in the middle of winning an insurance case against MetroMile and I received $194,000, in which KeyBank did not get my business after this. So I didn’t go back and I let them close the account.
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August 2021 by Kevin Billmyre
Over-sell under-deliver.
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June 2021 by Paul Cross
**PLEASE BE ADVISED**Their ATM machine has been having multiple issues. Few weeks ago going to make a deposit an older gentleman's debt card was eaten and would not give it back to him, it spit it out to me during my transaction. He had to go inside to get it, however the machine gave it to me. I I went inside the branch and gave it back to the gentleman, anybody could have taken his card and left with it. Yesterday during my cash transaction I was depositing money as cash through the ATM and the machine ending up having an issue, spit my cash back at me except $400 end up eating my debit card. I went inside the branch to retrieve my debit card they were able to get that however could not and refused To retrieve my $400 it ate and told me to call customer service. They have known about the ATM having issues and have yet to fix the problem. Please be very careful using this atm!
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June 2020 by Ben
Stupid bank
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May 2020 by Joe Stoehr
I rarely write reviews, and this is only to warn folks of the "$x00 for opening an account" offer. I am skeptical by nature and asked specific questions about this account offer, as did my wife. We were assured we would get the bonus. We did NOT. The branch manager Carrie "forgot" to sign up my wife so she gets nothing, and despite depositing double the minimum and setting up a direct deposit, a technicality of $10 on one deposit resulted in Carrie telling me I also did not qualify. I was sorely disappointed with Keybank, but more so with the branch manager Carrie, and the way she treated me (certainly not as a valued customer!).I will stick with OnPoint for my multiple loans, checking, savings, etc.
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May 2020 by Alexandra Stoehr
Absolutely horrendous customer service. The branch manager never applied the promised promotional offer when opening my account and after continuing to collect fees every month, they now want to charge another fee to even close my account!
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March 2020 by Legendary Blaze
Excellent Service! I opened up an account last month and no problems at all.
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December 2019 by M Fera
We use this bank for my work and they have always been so polite and helpful.