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February 2024 by Emily C.
Usually don't leave reviews but these guys definitely deserve to get fired, they don't care about the quality, or customer service, they only care about taking your money and wasting your time, they are rude, disrespectful, humiliating, if you value your time and money don't come here, it'll be the worst headache of your life!
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October 2023 by Vegas G.
Mark is the best! We came in to the JR Furniture on a Saturday looking for a couch and we were greeted right away. He worked with my husband and I and was very patient with me when I kept being indecisive with what I wanted. Then.... when we found out that we might not get our couch in time for the new house for when family was going to all come over - Mark totally pulled some strings and boom... our couch arrived in 1-1/2 weeks. Thank you Mark for calling the actual owner of the manufacturer and pulling your favor card! And the couch is wonderful - my best couch yet. It is sturdy, comfortable and it is very obvious that the material is NOT the cheap kind.
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October 2023 by Cindy Elkins
Went in to look and wasn't harassed like usual. Walked around and found what I wanted and got it paid for it delivery set up for a few days later
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September 2023 by Brian Thomas
What a joke of service. Order a Stanton sectional back in May with the claim that we would have it in 6 to 8 weeks. Here we are at 12 weeks with half a sectional as they sent the wrong size. After repeated phone calls, of which they never reached out proactively to let us know it won’t be ready for another three weeks. It just keeps on getting worse and worse. We asked for them to come pick up the half of the sectional they had delivered and just refund us our money since it has already been 12 weeks. The owner said no through his manager and like the coward he is refuses to talk with customers. Really how do you run a business like this? Please do yourself a favor and avoid JR furniture as they have no customer service. We would have been happy to keep the sectional if they had just reached out on occasion to let us know it was delayed rather than us having to chase them and have them lie to us. Too bad as I want to support our local business but I guess we will have to go to one of the big box stores that actually pretends to like their customers.
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September 2023 by D Selby
Buyer beware! JR furniture took our money in May of 2023 noting a 4-8 week lead time and has yet to produce our purchased item. We have been calling weekly since July with no follow up from JR.Sept 8th, 2023 We have asked them to pick up the portion they recently delivered and receive a refund in full. The owner refuses to respond. Credit card dispute and attorneys involved.
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September 2023 by Brian T.
What a joke of service. Order a Stanton sectional back in May with the claim that we would have it in 6 to 8 weeks. Here we are at 12 weeks with half a sectional as they sent the wrong size. After repeated phone calls, of which they never reached out proactively to let us know it won't be ready for another three weeks. It just keeps on getting worse and worse. We asked for them to come pick up the half of the sectional they had delivered and just refund us our money since it has already been 12 weeks. The owner said no through his manager and like the coward he is refuses to talk with customers. Really how do you run a business like this? Please do yourself a favor and avoid JR furniture as they have no customer service. We would have been happy to keep the sectional if they had just reached out on occasion to let us know it was delayed rather than us having to chase them and have them lie to us. Too bad as I want to support our local business but I guess we will have to go to one of the big box stores that actually pretends to like their customers.
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August 2023 by Mercedes Henry
I have been a JR Furniture customer for 15yrs. 3 couches, 2 bedroom sets. I made the mistake just a few weeks ago and went to Ashley furniture and bought a couch and chair, BIG MISTAKE. The service there is the WORST. Should have read reviews. They (Ashley) kept changing my delivery date, which I told them the day I purchased, I had to have it by a certain date, they assured me no problem ? date change was twice. Frustrated I went to JR Furniture with my tail between my legs for cheating on them (LOL) met with open arms by my guy Mark (best salesman) he let me know they had the exact set, and not only did they have it, he gave me a return customer discount, guaranteed me a date that was even better then the original date of Ashley. So with what I spent at Ashley (got my money back) I was able to get my set, delivery and 5yr warranty from JR Furniture. This is why I will be a lifetime customer. JR Furniture has ALWAYS gone above and beyond in customer service. You just can’t go wrong. Thank you so much JR
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August 2023 by Kathy Keim-Robinson
I recently bought counter stools and could not be happier with the experience. The selection was better than the other furniture stores, the price was better & the service from Mark Evans was excellent from start to finish!
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August 2023 by Kenedy Shawn
Absolutely amazing customer service, and my furniture came earlier than expected! Definitely will be coming back
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July 2023 by Angie Von Ahn
I took my mom furniture shopping looking for the perfect tiny sectional AND the perfect platform bed in a full size. We visited a couple different stores. JR furniture had BY FAR the best quality, selection and the best pricing that we found. Also, Mark, our sales person was absolutely amazing. He went way above and beyond and got my mom everything she wanted. Definitely going back there
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July 2023 by Christine Dudley
shout out to Cyrus ! He is a breath of fresh air ! Was shopping marketplace for a smaller dining set. Little did I know, people can be stubborn and flaky. I decided to go to JR Furniture to see what they had. Cyrus was right there every step and with my husband on the phone as I was sending pictures. Not once did Cyrus seem irritated as to what I was doing that was taking some time. No pushing what so ever and let me do my thing. I am a previous customer from years ago. I will continue being a customer with Cyrus right by my side. Thank you Cyrus for making this a great experience for us! If anyone out there is reading this review, Ask for Cyrus, he will take care of everything !
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July 2023 by Cinda Stroe
I compared with other stores and they were still the best. Mark was professional and friendly, knowledgeable and infinitely patient. He truly listened to my needs and worked with me to find the perfect couch and bed. Thank you, Mark!
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June 2023 by Pamela Mora
I walked in the door and was met by a smiling face by the name of Cyrus. He was knowledgeable about the furniture and the manufacturer. He assisted in the color of the furniture including pillows. I would buy from him again.
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June 2023 by Joline Bassett
Purchased a piece of furniture here, and it was initially an ok experience as far as furniture buying goes. Went in again to look for a second piece- one salesperson "claimed us" and after another person said hello we overheard them say "they're mine!" They then proceeded to literally follow us around the store, despite us telling them we'd let them know if needed anything. Then we overheard another salesperson talking to another potential customer. When they commented on the furniture price, the salesperson responded in a truly condescending manner, telling them they must not have purchased any furniture recently. Salespeople are clearly more interested in their commissions than respecting their potential customers. Really disappointed.
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April 2023 by Traeca Henderson
Spent more than I wanted, but thought it’d be worth it. Invoice details weren’t forwarded to delivery. Had my furniture removed first thing this morning only to find my furniture won’t be delivered today.What has happened to good customer service let alone Great service?