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March 2024 by Eric
Didn't have an appointment but they fit me in and got everything I needed done.
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March 2024 by Adam Roy
3 months to get a transmission looked at? No thank you. Walked out in under 5 minutes
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March 2024 by Jimmy Walter
What a complete cluster. Had an appointment for drop. If you can actually get into their lot and into the building, good luck finding anyone working. 10 people waiting/standing around in the service area. One person working the counter trying the hard sell for a tire. While everyone waits to check in. One other person waltzed over and started chatting up his buddy who was also waiting for service. They clearly don’t want anyone to come here for service. After shady sales, and now this at service, I’m never coming back.
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February 2024 by Ian Siegner
I had a manufacturer's warranty item on a 2019 expedition. The fleet team, as well as service team, did their very best to get my vehicle repaired and back to me as soon as possible. Any questions that I had regarding my existing manufacturer's powertrain warranty and how it would be impacted were answered quickly and confidently. Thank you everyone at Gresham Ford!!!
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October 2023 by Rod Hindman
Bought a new vehicle here. Six months later vehicle required repairs. Two weeks for service. Unhappy with repairs as dashboard rattles were introduced. The same vehicle is in for repair now and is 7 weeks after a 2 week wait for an appointment. It is and has been parked in storage parking on site. None of the recall issues have been resolved. I want my vehicle repaired and returned to me now! What do I have to do or say to get my vehicle repaired and returned to me.
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September 2023 by Anne W
Great family owned business! Love their charity work. **** in the service department has serviced several of my families cars over the years and is a rock star! I'd never go anywhere else!
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September 2023 by Alan C.
I've been a Ford Owner for most of my life and Gresham Ford is the dealership that gets my business. I am an active volunteer in the community and I see the impact that Gresham Ford has on our community. The logo "The Dealer With a Heart" doesn't adequately describe how active this business is in our community.
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September 2023 by Anne W.
Ryan has been servicing our cars for years and is a rock star!We wouldn't go anywhere else!
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September 2023 by Rob H.
Such a wonderful buying and service experience. Also they do so much good in the community - we are all better in our town thanks to everything they do for all of us!
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August 2023 by Gary F.
My experience ordering a vehicle through Gresham Ford. I submitted the build sheet and was sent a preview to sign and return which I did quickly and was told by Sales Manager David Miller that the order was submitted and was all good to go. I never received a confirmation from Ford and repeatedly called, emailed and texted David and the sales rep to verify the order was in and approved but was dismissed with "it's in and good trust me". I was believing that but it was weeks later I finally received email from David saying my order was in the system originally but when he checked again it had disappeared! He was blaming Ford for taking too many orders and Ford may have purged all orders from Sunday and Monday. I was sceptical that would happen randomly without explanation and did not to any others I know of who ordered on those two days. How that happened I was never told. My order was for a 2023 Maverick and the order book was only open for a few days so I had no chance to re order until 2024 order books open. I went In knowing it was going to be a long wait to receive the truck if it was even built at all considering the supply issues and overwhelming demand but to not even get the chance to be in line after doing my part as asked is frustrating. I relied on reviews on this site and others and was really disappointed.UPDATE: 10/23/22 I was contacted by Sales Manager David Miller with information regarding my order and I feel that it was the fault of Ford that my order disappeared and he offered me an order that had been cancelled by someone else. He says it has been modified to my specifications so we will wait and see what happens.He seems to be trying to make things right and I will give him the benefit of the doubt. I am satisfied by the way things are progressing so far regarding my interactions with Gresham Ford and now it's up to Ford to schedule and build it. UPDATE: On 5/18/2023 my Maverick has been scheduled for July production and all is going as hoped so far. Hopefully there will be no further issues. David Miller has been great to work with after the initial confusion and getting it sorted out. My thanks for he and Damon getting it this far!Update 8/31/23 After 346 days my new Maverick Lariat Hybrid was in my possession and the delivery process as well as communication from David and Damon was great as was the final paperwork and delivery. Couldn't be happier with the process by Gresham Ford after the initial snafu and love the truck!! Thank You Lotta, David, Damon and Alex!
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August 2023 by Tim Rea
In and out for an oil change. Friendly and fast.
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July 2023 by Liz L.
Amazing service by Janet. I really appreciated her assisting me getting my car post-deployment. Military careers can be hectic and changes are constantly made last minute, her making time for us made my entire weekend. Thank you so much!
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June 2023 by Beth Spence
Gresham Ford worked on a recall issue on my older Escape...and then 36 hours later an unrelated issue.Parts take a while; that's a given.They continued to stay in touch with great communication!! Thank you, All!! Especially Karl!! He really made me feel part of their family - added a personal touch to my misery.And for some of the time I was even able to use a rental vehicle!!!People need to understand that there are more vehicles needing fixed than those available.It's a timing and waiting game.I strongly recommend this company! ❤️And appreciate their service and cashier people as well!!Thank you and may you have a good summer!☀️
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June 2023 by James H.
I purchased a car today and Christine Davis did a great job supporting me through the process. I highly recommend her and our local Ford Dealership! Buy local folks!
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May 2023 by Ronnie J.
Seen a really nice blue explorer st on my way to work an stopped by to take a look at it on my home from work this morning since my wife is wanting something bigger then her focus for the kids, I also seen some mustangs I was liking an had the grand idea we'd bring our focus an my Camaro in an do some trade ins for new cars, but as I'm looking at the cars I get their security guard coming up to me asking me what I'm doing an asking if I'm stealing cars or if I'm trying to go thru cars... pretty insulating to be honest an I'm for sure not going to be doing any business with Gresham ford an you shouldn't either.
