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January 2024 by Jonathan Reman
There ATM's are barely reliable, and for customer service they always have an excuse to put you off, even if you're practically the only customer. I only go to this bank because I use public transit.
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November 2023 by Natalie Shevtsova
Poor customer service, they act unapproachable, not willing to help. I felt very uncomfortable there as a customer.
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September 2023 by Rob Gray
Had some questions regarding my accounts. I met with Kelly. She was very helpful and patient. What questions she wasn't sure of her manager came over to assist. Thanks again to both of you.
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June 2022 by Summer Paul
Worst branch for B of A. Never opened... is this location just going to permanently close down? Get over it already! Open up! Or just close the building permanently
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February 2022 by Denise Moody
Why is this Particular location always closed. Their hours always say openings the following day and then the next day comes and they are closed. Might as well close the whole branch Down!
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December 2021 by Alicia Smith
This bank is never open. I have been trying to go here for a week. It always says it is open tomorrow, but every single day they are changing their posted hours. How am I supposed to get into my safe deposit box?
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June 2021 by Gina Starr
This branch of Bank of America is so awesome.Yesterday I spent one hour with Frederick Forrester.He was so excellent helping me with all the details and changes regarding my Father's recent passing.The manager is Lynn Dilling and she is wonderful.I can't say enough thank you's to Fredrick for what he did for me. I hope you can hear the sigh of relief !!!I think I've been coming to this branch 9 years and I am SO SO SO GRATEFUL for their excellence!!! The entire staff is amazing. Thank you again Fredrick...THANK YOU TO ALL OF YOU!!!
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February 2021 by Homer Sapien
Customer service has been lost at this bank. They now close at 4:30 Monday through Friday and this was not the case earlier in the Covid season. They seem to have decided to cater to telecommuters who may have the flexibility to get to a bank earlier in the day but people who have to work till 5:00 p.m. and need to use in-bank services are out of luck. Take your money elsewhere.
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November 2020 by Miranda Duncan
Terrible customer service, everyone who works here seams miserable. I use the drive through to minimize exposure to Covid and because of my bad hip. I always have a deposit and a check to cash for my employer. I'm told, "we can't do more than one transaction in the drive through," although there are no other people in line. What am I supposed to do, give you one transaction and drive around and give you the other?! It's seams asinine that during Covid they don't encourage people to use the drive through, don't you want to keep your employees and customers safe? DO BETTER BOFA!
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September 2020 by Marsh Santoro
Convenient, easy access, usually not busy....
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August 2020 by martin bueler
WORST BRANCH EVER!!! In the middle of Covid19 crisis they close their drive thru and make people cram together on the sidewalk outside. The line wraps around the building! It’s Friday for Christ’s sake! Get someone in to work the drive through!!
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July 2020 by Carmen M.
Today July 2, 2020 I went to BANK OF AMERICA - Gresham Location on SE Stark to cash a check my neighbor (banks there) gave me as repayment of some soap I purchased for her in the amount of $4.92. I went thru the drive thru teller and a young man (arrogant attitude) said to me "I will have to charge you $8.00 service fee to cash this check because you do not have an account of us". I could not believe my ears. I responded "why charge a fee on such a small amount right now people do not have any extra money" and he said "well I don't have money either." I drove away. WHY ANYONE WOULD BANK AT THIS FACILITY A WONDER. THEY HAVE POOR CUSTOMER SERVICE BOTH WHEN DEALING WITH THEM IN PERSON OR ON THE PHONE. I WOULDN'T BANK THERE EVEN IF SOMEONE PAID ME TO.
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April 2020 by Richard Ferguson
ATM ate my check and card. Got my card back but check never got deposited. Branch closed this morning when I went in person to find out why.Deposit made with phone on Friday. Posted Sunday but funds not deposited so debit card doesn’t work. Says “Insufficient Funds”
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April 2020 by JB Grey
Extremely unhelpful and snooty towards customers.
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February 2020 by Joe Leek
This bank in general is predatory in practice also the manager is very rude at least she was when I went in there inquiring about a new account. Not impressed at all if you have a choice I would select Onpoint CU on Civic Dr if you want friendly banking and non predatory treatment. I advise avoiding this place like the plague
